Hh Gregg

A's for everything. They are bankrupt and not even in business any more.

HHGregg has the ugliest After-sale Customer Service I have ever encountered. Obviously they do not care about monitoring or controlling their service providers.

It was miserable. Once HH Gregg Fine Lines got the credit card number, the support was nil. Problems that continued from June to September were a warming drawer front and handle that weren't ordered as requested, and an interface replacement for the downdraft that was received damaged - twice. The contract with the sales associate for HH Gregg Fine Lines was signed in May but upon installation in July it was discovered no warming drawer front was ordered, the wrong knobs on all of the appliances were ordered and installation didn't include the range downdraft - even though there was a charge. An $8,000 double oven didn't work on installation but the customer was told to follow up with the manufacturer on their own - again no support from Fine Lines. In September the front of the warming drawer was finally installed after escalation. Still waiting for the downdraft range trim kit.

unknown

The purchase process went very well, and Anthony Lovett was knowledgable and professional. The scheduling for delivery went smoothly too, although I would prefer to select a narrower time frame than all day. On delivery my installer had not been trained in the installation of my particular washing machine so an additional service call will be required. After that happened the installer asked if I had purchased an open box refrigerator. HH Gregg has sent me a dented floor model. When I refused it I was offered $200 off. No way. Now I have to take additional time off for another all day delivery window. This has been a completely frustrating experience and a total disappointment.

unknown

At first I was told refrigerator would be delivered the next day.  As I was walking out the door, I was told that refrigerator was not in stock and that salesman would call me with a delivery date.  Did not hear anything for a few days so I called about delivery date and told it was scheduled for Friday.  I was not available for Friday delivery, so it was scheduled for Saturday.  Called HH Gregg at 0930 on Saturday regarding delivery time and was told that refrigerator was not in stock, it was in Kentucky and that salesman was supposed to  notify me. 

I asked that order be canceled.

unknown

It went well we are pleased with the work.

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All the people I dealt with were excellent, the store was clean, but their delivery was terrible.  They don’t give you an option for what time of the day you want it delivered and then there were couple of times that they didn’t show up at the time they said they would be here.  In fact one day they had to reschedule because I was the last one on their delivery and I had already waited four hours for them and they had to reschedule for another day.

HH Gregg sold my family an extended warranty for a washer 3 years ago. The washer failed during the warranty period. As it turns out HH Gregg outsources the repair to A&E factory Services. It took attempts just to get HH Gregg/A&E Factory Services to examine the washer. We are currently on the 2nd scheduled trip to repair the washer. If they meet their scheduled appintment for next week it will have taken 3 days short of a month to complete the repair. HH Gregg sold the extended Waranty but when you contact them they pass the responsibility on to A&E Factory Services and when you complain to A&E Factory Services they suggest if you want to file a complaint then contact HH Gregg. It's a never ending circle with neither party helping the consumer. But the time everything is handled we'll have another $200-250 tied up laundromat expenses plus the expense of the $200 extended warranty. The bottom line is that what originally turned out to be a good decision to purchased the extended Waranty will end up being almost a wash financially because of both company's poor handling of the Waranty clain.

After several discussions with our sales person, we purchased a flat screen tv that has been perfect for our family. When we left the store around 7 pm we discovered we had a flat tire. There was a problem with the mechanism that lowes the spare tire. At least 4 HHGregg employees came out to assist us. We were so impressed with their unsolicited willingness to help us. We were happy with the service and the price.

on time delivery salesman very helpful

They were punctual, they were on time, and they asked me if I wanted to have the stove taken out or keep it. I let them take the stove away because I didn't have any use for it, it didn't work. They seemed to care about my home, they put slippers on their feet, and made sure they didn't track any mud. Their price is comparable to other places. Nothing's too expensive anymore. As far as could I get it cheaper somewhere else? Probably not.

They were very helpful.  We did install it ourselves.  We purchased a 5 year service agreement just in case.  As soon as they received the dishwasher in their warehouse they called us to pick it up.  It has been a wonderful experience ever since.  It is blissfully quiet. 

They would not come down on the price of the TV at all. I like the TV but I think they could have given me a little bit of a discount.
Also the salesman made me feel like I was being rushed in a way. I do like the TV so far, but I probably should have waited and went somewhere else; bought locally where the people are friendlier in a smaller town. No one offered to help us out with it, either.

We were not happy with them and we had nothing but a hassle trying to get somebody out. They have two providers and the contractors and we had to run around with those people and there was no one that had any information. We called the store and they made a big hassle over it, so we are not too pleased with them. We spent probably about $1800 on that service. We had more than one problem with them as far as buying contracts from them and them not honoring the agreement. It was not just this most recent situation, but in the past as well when my wife and I purchased an extended agreement. It is specifically said that if we don’t use this agreement within a time-frame they would refund all our money, but what they wanted to do was to was to pro-rate it and that is not what the contract had said at all. We had to go to the state attorney’s office and Better Business Bureau to get some satisfaction. I contacted them about three times and the last time was last Thursday.

HH Gregg did not honor our contract on the set of appliances we bought in 2006. I've had nothing but a hassle trying to get them to fix our appliance. They have two different providers now depending on when you purchased the appliance. I called the store and they gave me a big hassle over the situation. I've had more than one problem with HH Greg as far as buying contracts with them and they didn't own up to the agreement. The contract specifically stated if you don't use this agreement within a specific time frame they would refund your money. But, they at best wanted to pro rate it which is not what the contract states. I had to go to the state's attorney generals office and better business bureau to get the issue resolved.

We were not happy with them and we had nothing but a hassle trying to get somebody out. They have two providers and the contractors and we had to run around with those people and there was no one that had any information. We called the store and they made a big hassle over it, so we are not too pleased with them. We spent probably about $1800 on that service. We had more than one problem with them as far as buying contracts from them and them not honoring the agreement. It was not just this most recent situation, but in the past as well when my wife and I purchased an extended agreement. It is specifically said that if we don’t use this agreement within a time-frame they would refund all our money, but what they wanted to do was to was to pro-rate it and that is not what the contract had said at all. We had to go to the state attorney’s office and Better Business Bureau to get some satisfaction. I contacted them about three times and the last time was last Thursday.

Great process. Had the oven removed at the time of measuring estimate, as we knew the enclosure had to be modified. Some delays in getting modifications, but were done well in the end. While waiting for oven to arrive, dishwasher was subject to recall so that was added to my purchase. The Fine Lines sales person, and installers were especially courteous and professional. Experience might or might nor vary outside of Fine Lines division...

They were very good, very professional and I was impressed. They delivered when they said they are going to deliver. They did a nice job of delivering it and setting it up. They were also very good about explaining things and answering any questions that I had.

We were very pleased. The salesman, Mark Cosgrove , was very knowledgeable and because we both bought dishwashers he extended us an additional discount.

Tried to sell more expensive appliances. Once the sell was made the salesman didn't want to answer questions or get the problem fixed. All my other experiences have been great at HH Gregg. I do believe that the salesman no longer works there. And HH Gregg did fix the problem.

They had limited choices and the salesman was average. He didn t offer to look up other models for us and seemed distracted.