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"This was phase 2 of 3 of my window and door project. I installed another patio door and 2 bathroom windows with privacy glass. Gus had his team replace all the rotted wood and add new aluminum capping on the exterior. The products came in earlier than expected and they were able to install everything well ahead of schedule. Again, I am so pleased my neighbor referred Lifetime to me as Gus was unbelievable to work with."

"From the first interview our sales consultant through the post installation follow-up, we were very happy with the service and work that Excel Windows provided. Sales: We found Matt, our sales rep for Excel, to be friendly, knowledgeable and very responsive to the many questions we had for our large project. Matt walked us through the process of selecting an experienced window installer and quality window, communicating through email, phone and multiple in-person visits, and made sure we were comfortable with Excel’s products and assuring us that we would be receiving the level of service and product quality we desired. Matt always made himself available to answer questions, even after the project moved out of the sales phase and into the installation phase. Installation: During construction, Egor and his partner were very professional and completed the work as cleanly as possible. Of the ~28 windows we had replaced, only a couple required minor paint touchups to the trim and no window trim needed to be replaced. The trim around the sliding doors had to be replaced to allow for door installation, which we were informed about during the sales process. Excel had to be called back out once to fix a piece of warped trim work, but not a major issue. The one thing I wished I had done was ask whether I could buy pre-primed white trim and paint it in advance of Excel replacing the trim around the doors. It would have saved a lot of time in taping and painting the new trim after Excel was done, since they only install unprimed trim. Schedule: The work was completed in about 3.5 days. While this was about a day longer than originally quoted, Excel kept us informed of issues encountered during installation and their impact on the schedule. Leo, the person who scheduled the install crews, was very responsive and accommodating in finding days that worked with our schedule so someone could be home while the work was going on. Product: The Thermal windows we purchased (mostly double hung) are working great and we immediately saw an impact on our electricity bill since we no longer have the 20+ year-old drafty windows that were original to the house. The new windows are easy to move up and down and we like the additional features such as the night locks, screen locks and InvisiScreen. We went with a more contemporary window grid instead of the traditional colonial grid on the windows we replaced, and Excel helped us visualize the windows before ordering them by preparing a mock up of a couple of the windows to make sure we were comfortable with how they looked. We really like how they turned out. We had some issues with the sliding glass doors we purchased in that one of the doors was found to be bowed after installation (factory defect) and had to be replaced. The screen doors had to be adjusted a couple of times so they locked properly. More of a nuisance than anything, and Excel quickly acknowledged there was an issue and did what they could to resolve it as soon as possible. Customer Service: Throughout the process with Excel Windows, we found them to be very professional and responsive to requests and communications from us. Even after the windows and doors were installed and the check was cashed, they called to check up on things and quickly sent someone out if tweaks to anything were needed. As we entered into our first window replacement adventure, customer service and communication was the most important aspect of the project to us, outside of installing quality windows that would last for many years with minimal damage to the surrounding trim. Excel Windows met our lofty expectations in this area, and we would definitely call on them in the future for any window/door needs. We highly recommend them to anyone looking to take on a window and door replacement project, whether big or small, as they did a great job with our fairly large project."

"Representative inspected the window wells - determined that clogged drains were the likely issue - he cleared around the drains, opened up the clogged holes and gave me a couple of tips to avoiding problems in the future. Very timely, professional, knowledgeable, and did not charge me for his time."

"See above.  Tom provided a lot of information as I was getting etimates for this job.

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"Great communication and great knowledge from Meva glass"

"I am very pleased with my new windows. I used Home Genius Exteriors to do my roof, gutter protection, and now Windows. This is an absolute amazing company, my salesman brendan was very helpful, Devan the Project Manager helped make sure everything went smoothly. Walter and Mike also from production were very friendly and professional. And Shawn, the window installer was polite,knowlagable, and efficient. And even cleaned up on his way out. Next on the agenda is to get a new door taken care of. Highly recommend HGE"

"I had a wonderful experience using Excel. They came highly recommended to me and I ve since recommended them to friends. The new windows have made a difference in the noise level and in our energy costs. Customer services was wonderful. I had them come back to replace my sliding glass door recently and was just as happy. The installers were neat and skilled."

"Russell gave us an estimate on the windows and glass door that needed replacing. The final cost was exactly as he estimated. We were given a date about 4 months later for the installation. When it got closer to the date, we got a call that they had a opening earlier than expected, so the installers were here about 10 days earlier than originally thought. It was a 2-day install which they told us when they arrived. They were very patient and answered all our questions, cleaned up nicely and were very professional."

"Windows are good. Work was sloppy. Still finding shards of glass on the floor and the furniture a week after completion. Caulking looks like a third grader did it- including caulking the screen door to the frame. For this type of investment, they should act like professionals."

"The Consultant came to our home and showed us color and style options on an IPad. The door and glass options showed up very nice on the screen. When the crew came to install the door everything was covered and protected as the old door was being removed. The new door looks just like the image on the Ipad. We are very pleased.
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