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"From the first interview our sales consultant through the post installation follow-up, we were very happy with the service and work that Excel Windows provided. Sales: We found Matt, our sales rep for Excel, to be friendly, knowledgeable and very responsive to the many questions we had for our large project. Matt walked us through the process of selecting an experienced window installer and quality window, communicating through email, phone and multiple in-person visits, and made sure we were comfortable with Excel’s products and assuring us that we would be receiving the level of service and product quality we desired. Matt always made himself available to answer questions, even after the project moved out of the sales phase and into the installation phase. Installation: During construction, Egor and his partner were very professional and completed the work as cleanly as possible. Of the ~28 windows we had replaced, only a couple required minor paint touchups to the trim and no window trim needed to be replaced. The trim around the sliding doors had to be replaced to allow for door installation, which we were informed about during the sales process. Excel had to be called back out once to fix a piece of warped trim work, but not a major issue. The one thing I wished I had done was ask whether I could buy pre-primed white trim and paint it in advance of Excel replacing the trim around the doors. It would have saved a lot of time in taping and painting the new trim after Excel was done, since they only install unprimed trim. Schedule: The work was completed in about 3.5 days. While this was about a day longer than originally quoted, Excel kept us informed of issues encountered during installation and their impact on the schedule. Leo, the person who scheduled the install crews, was very responsive and accommodating in finding days that worked with our schedule so someone could be home while the work was going on. Product: The Thermal windows we purchased (mostly double hung) are working great and we immediately saw an impact on our electricity bill since we no longer have the 20+ year-old drafty windows that were original to the house. The new windows are easy to move up and down and we like the additional features such as the night locks, screen locks and InvisiScreen. We went with a more contemporary window grid instead of the traditional colonial grid on the windows we replaced, and Excel helped us visualize the windows before ordering them by preparing a mock up of a couple of the windows to make sure we were comfortable with how they looked. We really like how they turned out. We had some issues with the sliding glass doors we purchased in that one of the doors was found to be bowed after installation (factory defect) and had to be replaced. The screen doors had to be adjusted a couple of times so they locked properly. More of a nuisance than anything, and Excel quickly acknowledged there was an issue and did what they could to resolve it as soon as possible. Customer Service: Throughout the process with Excel Windows, we found them to be very professional and responsive to requests and communications from us. Even after the windows and doors were installed and the check was cashed, they called to check up on things and quickly sent someone out if tweaks to anything were needed. As we entered into our first window replacement adventure, customer service and communication was the most important aspect of the project to us, outside of installing quality windows that would last for many years with minimal damage to the surrounding trim. Excel Windows met our lofty expectations in this area, and we would definitely call on them in the future for any window/door needs. We highly recommend them to anyone looking to take on a window and door replacement project, whether big or small, as they did a great job with our fairly large project."

"Real Seal did a great job. The estimator visited and walked me through everything, took his time to look for potential causes of a our problem, questioned up extensively about when we had problems and ended up suggesting that we start small (and inexpensive) to see if fixing a crack would solve problems. Other estimators with other companies went straight to really expensive drain tile systems without looking for other possible solutions. The work was scheduled promptly and they did a great job. They called back and checked on how everything was working 24 hours after the install, and scheduled a second visit to make sure everything was working well and that I was happy with the result. I would hire Real Seal again and highly recommend them."

"Stoyan returned my call the Friday I had left a message and came to check out my problem on Monday morning.  He worked with a hose for over an hour to determine the cause of the seepage I was having in a difficult-to-get-to place in the basement - paneling covered the wall and heavy bookcases were built on the wall that divided this office space from the utility area.  A crack that was visible from the exterior had been diagnosed as the culprit by another estimator (turns out that was at the other end of the office and had been corrected from the interior several years ago).  After much hosing and checking walls on both side of the divider, it was determined that the water was running in from the window well via a plexiglass-covered window, down behind the paneling, and running under that wall where the floor sloped toward the sump pump and, farther on, the drain.  He recommended replacing and sealing the window well as well as removing any debris and checking the draining into the existing tile, covering that area with stone and affixing a cover that we did not have.  I also decided to have the other 3 basement window wells cleaned  and checked and stone added along with covers for those windows.  Stoyan called later that day to say that the materials were available and scheduled the installation for 2 days later - they arrived promptly and worked all morning, first having to remove a bush that was blocking their progress (that had been anticipated) and very professionally did their work and cleaned up nicely.
How glad I was to get this second opinion and not had structural repairs made and paid for that I did not need!
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"I waited quite a while to do a review because with a sliding balcony door, you want to see how it holds up through the seasons and if there are problems, you want to see if those get resolved. First, there were no problems whatsoever over the past year that weâ ve had the new door. It slides beautifully, never sticks, seals well to keep out the cold (or keep in the cold in the case of AC). The glass has held up well, no mottling, and we got super strong screening on the screen section because of a squirrel / dog issue. The screening has also held up. We continue to be pleased with the door. At the time it was installed, it was done well. We were told exactly what to expect in terms of the wait for when it would arrive and our expectations were managed well. Everyone was friendly and professional and all has stood up. We never had to call them for any repairs or adjustments. I can now say it has all been five-star."

"new glass shower door installed"

"See above.  Tom provided a lot of information as I was getting etimates for this job.

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"Great Company. Fast Efficiant work. Shawn the Window Technician was great, and Devan who was helping him install and we learned that he was actually a Production Manager. Both were great. The completed all of our windows. 7 standard, and a picture window in less than two days. Great company. Great customer service. Shawn,Devan, and Lauren were all amazing."

"We had been in the market for new windows on the back of our house for some time but just had not made a decision due to the number of windows, the cost and indecisiveness in design. When a Rogue Golf Ball shattered one of our windows we were forced to make a decision. We contacted The Chicago Window Guys after seeing the spectacular work they did for my Neighbours home. I was connected with Mark who present us with a lot of options but made it very easy to make a decision with out being overwhelmed. The area of our house which we had re-windowed was very odd as it was 2 stories of 10 sliding glass doors in the 4 season room (5 on top and 5 on the bottom) installed by the original owner. Mark presented us with some great options. Once we came to a decision the work was scheduled and everything ran smoothly from start to finish. Mark was always available to answer questions, the gentleman that measured the windows was on time, speedy and had a great customer service persona. The guys installing were friendly, professional and cleaned up after themselves. I have more windows to replace and will be calling Chicago Window guys when that time comes. We also decided to have them do some of my other doors and will use them for many other projects in the future. I even told all my neighbours how good the work was. Several neighbours have since had them do work on their home as well. Besides the windows which we love we also had a back door replaced. Our 4 season room is no longer cold and drafty in the winter and we are so happy for the work. We have held several family functions in this room including a large Thanksgiving and Christmas gathering – which we would have never been able to do previously. Thank you Chicago Window Guys!"

"Great service. Installed 16 cabinet doors very efficiently."

"I met Power home remodeling at a festival here in Gurnee. I approached them at the booth and met a very pleasant young man Rocky. He help me get set up with an estimate for Dan the salesman who came out and delivered a very thorough professional polite and informative presentation. I was impressed by the quality of the product the high energy efficiency which is demonstrated from the heat lamp, also the strength of the glass when he pounded the nail into a block of wood using the glass wow, and also the welded construction frame. The crew showed up on time it was a one-man band and he installs seven windows in my home in what must of been record time. There was much follow up and follow through which made me feel comfortable and very happy to recommend power to others and would also considered using them again for future projects."