Excel Windows

Everything was great, from the initial consultation and quote to the installation and even the follow-up. Customer service and communication was top notch. I wouldn’t hesitate to hire this company again and I highly recommend them!

I would absolutely not recommend this company to anyone looking for windows. I had the most frustrating and lengthy experience. I had a salesman out for a quote in April 2022. I was told windows would be ready for installation in August. I also specifically inquired if my current blinds would fit over the new windows and was told yes. August came and went with no communication. On September 19th I emailed the office expressing concern my windows would not be done before winter and was told they'd be ready in October. I had to constantly call and email to get any sort of appointment on the books. On October 20th, the installers came. I was told it would be a one day job, done around 4:30/5:00pm. Around 3:00pm, one of the installers told me that they ran into 2 issues. 1 glass pane was cracked, so he taped it with duct tape, and 1 sash arrived with the wrong lock. Around 6:30pm, I had to leave and was told that they would have to come back that weekend to finish the rest of the windows. They had to come on the 22nd which was a day we were hosting a huge party and this was a huge hassle. After they finished, I was having issues with the windows latching. The office also said the 1 replacement sash was ready to be installed. On November 4th, they sent Santiago out to the house who, upon inspection, told me that 6 additional sashes had to be replaced. The windows in the kitchen and the bathroom were not locked properly when they were installed which caused them to be very difficult to open and close because they didn't settle properly. The office also had not communicated to him that he should be replacing anything that day. Keep in mind, Excel still had the audacity to send me an invoice during this and I told them I absolutely would not be paying one cent until the job was completed. On December 1st, I had still not heard anything about the 6 replacement sashes. I emailed Leo in the office and expressed my immense frustration that we were in the middle of winter and my windows were still not done. In addition, I had my handyman out to put the window treatments back up and he informed me that they are not able to be secured in the manner they are supposed to be due to the size of the windows. The brackets and screws do not fit. I was going on almost 6 weeks without blinds and now apparently need to find ones that fit these new windows. I also saw reviews online stating other people ran into the same issue where they were not told or told last minute they had to remove and replace the window treatments themselves. He was able to make some adjustments to put them back up, but again, that's more money out of my pocket. On December 7th, Santiago and Dave came out to the house to finally replace the 6 sashes but also discovered 3 of the screens already had holes and needed to be replaced. I found Dave to be condescending during the visit and I asked for a manager to call me. Julie was very kind and apologetic, and she did send me an Amazon gift card for the complications, but it did nothing to ease my frustration. I insisted on an inspection at completion because I did not have confidence in Excel at this point. You could see some sort of felt coming out of the top of one of the replacement windows and the lock mechanism did not align where it should. It would not lock, which I was uncomfortable with from a safety standpoint. I saw from reviews other people ran into this issue as well. My handyman, someone I have known for years and deeply trust, expressed concerns this evening about the quality of the work. The last week of January 2023, I received a call my screens were finally in and to call for an appointment. I called the main contact but did not hear back. The next day, I received a call from the office saying they were trying to schedule an appointment with me; I mentioned I had emailed Leo with no response and was told Leo no longer worked there. Ok, but how was I supposed to know that? Santiago came to install the new screens on January 24th and before he left, asked if I wanted to make final payment. I said that I wanted a final invoice from the office first. 2 hours later, I got a call from the office for final payment again. The next day, another call. I could not BELIEVE their nerve to be in such a rush to receive their final payment when I had to wait 9 months for this whole debacle to end. I am dismayed at how terribly this whole installation has been handled. Based on recent reviews, I see that other people are having the same issues I was including limited support from the office and zero communication unless I reached out first. Even though I have tried my hardest to confirm and follow up, I somehow still end up being told the wrong information. For the thousands and thousands of dollars I spent for such a huge home improvement project, I really wish I would have gone with another company. The only bright points were the complete professionalism and kindness from Santiago and Julie.

In progress, used them in the past for other windows very satisfied.

The results are really nice, but just took too long to complete, otherwise our project would have been rated "A". The process started in late September 2019 when we were asking for estimates. We really liked working with Teresa and selected Excel for the project in November 2019. We got scheduled for January 6th, 2020 to start a project which was to take 2 to 3 weeks. Roman did the remodel and he was fantastic. Great workmanship and easy to schedule with. While 95% of the project was completed in three weeks, delays with the walk-in shower glass and the linen closet doors pushed that remaining 5% completion out weeks. Covid-19 then added to the delays. The linen closet doors were finally delivered on May 5th, 2020. We are happy with the end result, even after the delays.

Excel, did an excellent job answering our million questions and was courteous. We had an issue that wasn't Excel's fault. My wife wanted the patio doors that has the blinds inside the window. But the last update that Excel received from our village was it doesn't meet code. So we had to go with the regular patio doors. So once the windows and patio door was replaced, the village had to approve it. So as the village inspector was doing his job, I took it upon myself to ask why the village doesn't allow patio doors with blinds inside the windows. The inspector informed me that we can, the particular code was changed some time back. Excel wasn't aware of the change, so we immediately called Excel informing them of what we just heard. Excel without hesitation got us the windows that my wife originally wanted. Excel made my wife happy, which made me happy later on that night & that night our patio doors were changed to the ones she wanted!!! Thanks Excel!!

Absolutely amazing I only rated B on price bc this stuff is expensive anywhere you go.. but I will say as we're nearing the end of my project I feel like I got a massive bargain.. my home is very old & this extremely polite respectful crew went above & beyond to make sure everything was done right. Usually you either get quality work or a courteous crew, Excel managed to have it all! I'm extremely happy with every aspect

As a teacher, I hoped to get the replacement of 6 windows in my condominium done over the summer. The first week school was out, I booked 6 places to get quotes. I decided to go with Excel windows after my meeting with Brian because there was an emphasis on quality service and there were no negative reviews available online. I booked on the spot and cancelled the other two quotes I had coming the following days. My contract was signed May 29th, and I was told the project would be done typically in 6-8 weeks but due to the summer it would possibly be 10 weeks. I had 11 weeks left so I felt comfortable in not having to take off work unnecessarily. A week later they sent the person to do measurements for the windows. July 16th I contacted Brian to see if there was any update as I hadn’t heard anything, I never got a response from him. The following day however, I got an email from the General Manager Julie, stating that the windows were in manufacturing process and due to weather they are a little behind but to feel free to contact her. On July 26th, I contacted her to get any update I could, as I was hoping to have the project done by August 13th. She explained that the windows were still in manufacturing but if I called her Tuesday she should have a better update. When I called Tuesday, she was on a call, so I left a message and got no response. I called Wednesday, August 1st, and spoke to her. Her immediate comment was that she told the sales manager (no name given) to call me Tuesday, and asked if he had not. I noted that he didn’t, and that I had left a message with her as well. She asked if the number I was calling from would be best to reach me in 2 minutes while she goes to get him, I said yes. He never called. I called Thursday, now irritated by having to continue to call them while in the 9th week of this job. I was transferred to Steve, the Director of Operations. Steve informed me that he was not sure why no one had told me and that he hated to bring bad news, but that Excel could not do the job because this was a commercial property and they are not insured for commercial properties. I explained to Steve how infuriating this was, as I had never been made aware, and had been contacting the company for 2 weeks while being told they were in the manufacturing process. Additionally, Excel had opened a credit line for the job despite them not being able to perform the work. After complaining about this service, Steve offered to come reassess the job and try to work things out. Steve came out the 2nd of August, and after some discussion, Excel said they would do the job as promised, and put a rush order on the work, as well as a Saturday installation so that I would not need to take off work. I gave the contact information for them to get the approval. After waiting three weeks, I contacted my association and they approved the job on that day, and sent the approval to Excel (August 28th). I was not contacted by anyone from Excel, so I contacted Steve September 4th, and he said he would check the status for me. I also asked if they would be doing anything about the initial price, as I had been doing all of the communication for the job, and had waited far over the initial job, to which Steve said he would definitely look into what they could do price wise. Steve did not get back to me, so I tried calling him September 10th (now 15 weeks into the job). He returned my call and told me the windows are scheduled to be coming in that following Monday (September 17th). I was not contacted that week of September 17th, so once again reached out on Friday September 21st to ask if there was any update. Steve called me and told me that the production team should be calling me either Saturday or Monday. I contacted Steve Tuesday at 12:22pm explaining that I was trying to be patient but hadn’t heard from the production team, and at this point it had been a full 17 weeks since my contract was signed. Steve told me he would manage setting things up himself, and text me Thursday 27th to set up installation for October 6th. I approved, and asked if they had finalized a price yet, with no response. Wednesday, October 3rd, I asked if I should post a sign for other residents to be aware that the main entrance would be closed off, and if a price had been put together. He said he would try to get more done with the price and discuss with me on Saturday. The installation team showed up a bit late, but not drastically. They spent a total of about 9 hours doing the windows. On Sunday, Steve asked how things went, and I said they look great. He told me he would have a final price together Monday. Monday morning, I woke up to the window company at my window (three stories up), while I was lying in bed undressed. The curtains were closed of one set of windows that look over my bed, but the other window curtains were open, and I had no idea that they were coming back, or why they were back. More concerning, there was a large storm Sunday (in between their visits) which makes me curious as to what work needed to be completed. Tuesday, my credit card got charged the original price, and I asked Steve about it. He called to inform me that he would be willing to send a reimbursement check for $250 of the original $5931. I informed him that and effective 4% off, is insulting considering the work was done over 18 weeks later, and at almost no point had anyone from their company followed up with any step of the process. The original offer made by Steve was for a “rush order”, which I still waited 9.5 weeks later for the job. I noted how displeased I was with the service, and Steve said that at the end of the day I got quality windows that were installed properly, and that I had said that I was happy with the job (referring to when I said the windows look great). I noted to him how that was Sunday, and since then I had grown irritated with the fact that the window company had returned, nearly violated my privacy, and had not actually completed the job (the job initially called for the rescreening of my patio door at no cost). He noted that he wasn’t aware that the rescreening was part of the job (it is very clearly noted on the sales order). We discussed lowering the price more, and completing the rescreening of the door, and Steve said he would get back to me Wednesday around the same time (the call Tuesday was at 4). I contacted Steve on Wednesday at 4:45, as I wanted to be done thinking about the windows. He said he’d like to come pick up the door (to rescreen it) and discuss the price. I told him I was no longer interested in having them rescreen the door as I truly just wanted to separate from the company.

Excel Windows and Bath are extremely professional and customer oriented. From the moment the sales person came to the door to the installation was finished, they were there to assure everything was done correctly. The product was a good value for the product, and when I need windows again I will definitely call them. I would rehire them for tub to shower but only had one that needed converted.

The work looks amazing. Mike did a fantastic job and showed up on time. He was very professional and reasonably priced. I'm extremely happy with the work done. This makes a huge difference at my property.

From the very beginning I was thoroughly pleased with everyone I worked with, Salesman, window removal and re-installation of new windows by craftsman and everyone involved! If I had a question concerning the contract or installation questions, all were answered in a timely manner to me by my Salesman, Steve Churma. He was well versed in the product as well as all of the procedures necessary for this project and that was truly appreciated. I would recommend this company to anyone that might require new windows at any time.

Salesman was great. Not too pushy. We had a baby due within a month so we had to get moving. They promised they could get it done before the baby came and they pushed to get the windows in asap and got them installed with a few weeks to spare. I researched these guys through Angie's list and it was the right move. If you are debating between a couple companies be confident these guys will do a great job. We put down $1000 and financed the remaining $2000. They basically opened up a 1 yr no interest wells fargo credit card for the $2000. The installers were on time and it took 3 guys 3 hours to do 5 bedroom windows. The installers were very professional and courteous and didn't leave any mess whatsoever. They were conscious of the dust that can be created during installation and covered everything near the windows in the room with plastic. We got the least expensive windows they had and the price was a little more than I thought it would be but well worth it after all was said and done. Windows look great and had an overall great experience with this company. Do your research and you can find companies that deserve the work and wont rip you off.

Very well they were on time and left everything very clean. Great job.

From the first interview our sales consultant through the post installation follow-up, we were very happy with the service and work that Excel Windows provided. Sales: We found Matt, our sales rep for Excel, to be friendly, knowledgeable and very responsive to the many questions we had for our large project. Matt walked us through the process of selecting an experienced window installer and quality window, communicating through email, phone and multiple in-person visits, and made sure we were comfortable with Excel’s products and assuring us that we would be receiving the level of service and product quality we desired. Matt always made himself available to answer questions, even after the project moved out of the sales phase and into the installation phase. Installation: During construction, Egor and his partner were very professional and completed the work as cleanly as possible. Of the ~28 windows we had replaced, only a couple required minor paint touchups to the trim and no window trim needed to be replaced. The trim around the sliding doors had to be replaced to allow for door installation, which we were informed about during the sales process. Excel had to be called back out once to fix a piece of warped trim work, but not a major issue. The one thing I wished I had done was ask whether I could buy pre-primed white trim and paint it in advance of Excel replacing the trim around the doors. It would have saved a lot of time in taping and painting the new trim after Excel was done, since they only install unprimed trim. Schedule: The work was completed in about 3.5 days. While this was about a day longer than originally quoted, Excel kept us informed of issues encountered during installation and their impact on the schedule. Leo, the person who scheduled the install crews, was very responsive and accommodating in finding days that worked with our schedule so someone could be home while the work was going on. Product: The Thermal windows we purchased (mostly double hung) are working great and we immediately saw an impact on our electricity bill since we no longer have the 20+ year-old drafty windows that were original to the house. The new windows are easy to move up and down and we like the additional features such as the night locks, screen locks and InvisiScreen. We went with a more contemporary window grid instead of the traditional colonial grid on the windows we replaced, and Excel helped us visualize the windows before ordering them by preparing a mock up of a couple of the windows to make sure we were comfortable with how they looked. We really like how they turned out. We had some issues with the sliding glass doors we purchased in that one of the doors was found to be bowed after installation (factory defect) and had to be replaced. The screen doors had to be adjusted a couple of times so they locked properly. More of a nuisance than anything, and Excel quickly acknowledged there was an issue and did what they could to resolve it as soon as possible. Customer Service: Throughout the process with Excel Windows, we found them to be very professional and responsive to requests and communications from us. Even after the windows and doors were installed and the check was cashed, they called to check up on things and quickly sent someone out if tweaks to anything were needed. As we entered into our first window replacement adventure, customer service and communication was the most important aspect of the project to us, outside of installing quality windows that would last for many years with minimal damage to the surrounding trim. Excel Windows met our lofty expectations in this area, and we would definitely call on them in the future for any window/door needs. We highly recommend them to anyone looking to take on a window and door replacement project, whether big or small, as they did a great job with our fairly large project.

After calling more than 20 companies Excel windows took on the job and got it done. The windows look fantastic and they passed the village inspection. I highly recommend them!

Very easy to work with. Installers were professional and worked hard to complete the job in a timely manner.

They are very good, I have used them a couple times.

They were very good. They'll even come back if something happens. One time I had a window that wouldn't close right. They came back and showed me. They really stand behind their work. The other thing was they even match up to the wood so I didn't have to have anything stained. They do good work. They were very good about coming on time. Two different times I've used them. We have a lot of windows in my house so we can't afford to do them all at one time. They're good and they have good quality. They stand behind their stuff.

Very well. The window was ready for installation in 4 weeks (they did put on a rush for us). The crew was on time, the installation went smooth and the crew did a good job cleaning up afterwards. The windows on either side of the bay open, and we had one issue with the right side window catching on a metal tab before it opened completely. We called Excel and they returned to evaluate and correct the problem within a week.

I made an appointment for windows replacement estimate. A day in advance they called to confirm that there is no change of plans. Then nobody showed up. No phone call, no message, nothing. After waiting for over half an hour I called the company and reached their answering service. Soon after that the owner called back to explain that they were busy with another job. Apparently my appointment was not worth even a phone call. He said that someone can come later. My time is no less valuable that theirs. I have other things to take care of and plan around a mutually agreed schedule. I do not feel comfortable considering this company for a large project. I took this experience as an indication of how responsive and punctual they will be if hired to do the installation.

Salesman was very professional, he knew the answers to the questions I had, He helped a lot with the options I was looking for, told us the good points as well as the bad points. No pressure at all even though it was getting very late, he took all the time I needed to make my decision. The Installers were very clean, polite, answered all my questions, took the time to explain everything . Did all the little extras I asked of them with no second thought. Great people working for this company, THAT is getting hard to find. Had 1 small problem with my back entrance door that I thought took a little long to fix,but my salesman kept up with the process all the way to the finish of the project. I can't say enough about the people at this company. To me this was a big project, but these people made it very easy . I will not have any problems hiring this company again for any work.

Sales person was knowledgeable, courteous and responsive to questions and calls after first meeting. Product was installed as scheduled. Installers were also very professional, systematic, clean and through in their work. Had a minor issue with 1 window which they fixed promptly. Overall good company to work with and so far happy with the windows.

I'm new to Angie's List, so this is my first review. All of our dealing with Excel have been very smooth. The salesman was very easy to deal with and was able to answer all of our questions. We were told the installation would take place in 4-6 weeks and they were true to their word. The installation itself was great. The installers came to the door, introduced themselves, and went over what they were going to do and where they were going to start. We could not have been happier with the windows when they were done - they even cleaned up after themselves! We recently had to call them because we ripped one of our screens. I spoke with Danielle in the office and she could not have been nicer. They rescreened it with no questions and at no cost to us. It's been several years since our install so I wasn't sure what to expect when I called. Needless to say, we were once again very impressed with Excel. My wife and I are in our 70's and it is very comforting to know that there are still companies out there that care about their customers years after the fact!

The company was recommended to me by a family member who used them many years ago. The salesman came out to quote the job. He appeared knowledgeable and professional. After that initial visit, it was like pulling teeth to get pricing and answers to my questions. After several attempts to get some answers, I gave up. Then, weirdly enough, someone from the company called ME to find out how things were going. After explaining what happened, they told me they would be sending out their "#2 guy". I made the appointment, took the time off from work and sat and waited; but, no one showed and no one called. Several days later, the original salesman had the nerve to call me. He claimed that he had stopped by my house; oh and that just happened to be BEFORE the appointment they set with me (surprise, no one was home). I told him to never call me again. But, AGAIN, a week or two later, I received a call from someone else at the company to find out if I had any questions and if I had decided on what I was doing. I laughed and told him to stop calling me; there really was not much more you can do at that point. As far as the quality of their work, I cannot comment on that, since I never got past the quote. As I said, a family member was happy with the work they did for him many years ago; so, hopefully, this was just an isolated experience. It was one of the most unprofessional and bizarre experiences I've had with a company. I don't know if this was a case of an overworked salesman or maybe they had too much work and weren't interested in doing my job. But, based on the repeated calls initiated by THEM, it's obvious that, at the very least, they don't talk to each other. As I said...bizarre... I ended up using a different company and I was VERY happy with that company and the work they did. So, maybe it was meant to be.

They did a very good job, no problems what so ever, but we had to wait for our back door locks to replace an additional 3 months. Never got an explanation on why for the delay.

On Time, Clean, Friendly, Excellent Work!