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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Mike quickly diagnosed the problem and gave me my options."

"Our tech Angel De La Cruz in DAvenport FL was top-notch. Very fine work and very friendly."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Deceptive Warranty Practices and Poor Customer Service We purchased a refrigerator from this company 15 months ago and paid for a 5-year extended warranty that included repair or replacement coverage and food spoilage reimbursement. When our refrigerator broke down, we called customer service. The initial service call did nothing to fix the issue, leading to several more frustrating calls. Eventually, we were told the unit was too expensive to repair and thatwe would receive a "credit" toward a new refrigerator (minus the cost of any service calls). However, due to inflation, the credit offered doesn’t even come close to covering the cost of a comparable model. To make matters worse, we were never offered reimbursement for over $400 in groceries that I had to throw away. To make matters worse, we later discovered that despite paying for the extended warranty, it was never registered with the company, effectively leaving us without the coverage we paid for. The company also advertises a "Lowest Price Guarantee or it's FREE" policy. We found two different models locally that were both in stock and cheaper than what they offered. When we requested that they honor their guarantee, we were laughed at and told there was "no way" they would give us a free machine, but they would price match instead. Overall, this company has proven to be unreliable, untrustworthy, and completely dismissive of its customers. Their warranty practices are deceptive, and their customer service is downright disrespectful. We would strongly recommend avoiding this company unless you want to experience endless frustration and get stuck with worthless warranty coverage."