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"Good company and good work!"

"it took a week and a half to receive , the unit never worked correctly and 1 year later had to purchase another unit from someone else. The said they had fullfilled there agreement and I never received a dime back for anything. I called them several times ,they talked down to me and acted as if it were me . Last year right after I received it they DID send two new compressors at their cost but it still didnot work so they told me it was my furnace so I had a new furnace put in but by that time it was cool outside and it worked ok. BUT when it got warm this year it conked out completely. They refuse to do anything for me ......"

"I have given 2 stars because the purchase was wonderful. The team in Ft Pierce was so helpful, answering all questions and just a great experience. Not so much for the service department. The dishwasher had problems almost from the beginning. Chris did come out numerous times and tried to fix it but the issue persisted. The last time he came out, he was extremely upset and stated that he did not get paid until the dishwasher was repaired. He was very angry and refused to work on it while I watched. I left the room and a few minutes later, he called me into the kitchen and stated it was infested with German Roaches. As I had never seen a roach, I questioned this but he stated this voided my warranty and there was nothing else that could be done. I contacted Truly Nolan who came out and did a full inspection of my entire home and provided me with a report that there was no sign of past or current infestations of any kind. I reached out and spoke to a manager (Jessica) at the office who stated that my dishwasher was infested and there was nothing she could do. My warranty was voided.I offered to send the pest control report and she refused. I then called GE who came out, took the entire dishwasher apart looking for any signs of bugs etc. They stated there was absolutely no bugs in my dishwasher and provided me with photos of the inside. They were able to fix the dishwasher quickly, it was simply the drain hose had to be adjusted and a connection piece replaced. This was a simple fix that took the repairman less than 15 minutes to repair. This should not have come to this and I should be giving 5 stars. I am very disappointed in my treatment from both Chris and Jessica. Not to mention the additional money I had to spend on pest control and GE repairs. I chose Jetson as I really liked their Mission Statement: "Founded in 1974... the Jetson brothers, John and Scott, built the business with one thought in mind – "customer service". The business was built on the 4-S principle. Savings, Service, Selection, Satisfaction and since 1974, the company has not deviated from those principles. Jetson TV & Appliance " I can't help but wonder what John and Scott Jetson would think about this."