Get matched with top home warranty providers in Fruitville, FL

"This company is a scam, beware. Pay yourself the payment you will be money ahead when they can't fix the appliance they won't honor the replacement agreement ."

"Here's my story. Contacted home tech, my refrigerator was not getting cold enough. Sent tech out to diagnose issue, $179. Tech said I need a thermostat and a main control board, I was quoted a price to replace the parts $666.35. I gave the ok to fix. The next day a different tech showed up to install the parts, so far everyone has been very nice, new parts installed, no change. I even gave it till the next morning to make sure but no change, not cold. Called Home tech and told the girl my refrigerator was not fixed after spending $845.00. No, I'm sorry to hear that, she just said there will be parts and labor costs. Frustrated I said ok, she said she could get someone out between 6 and 8pm on a Friday, I said ok. A third tech showed up and I told him what was going on and he immediately said that I was low on refrigerant but he would look into the problem. He discovered that the condenser fan was not running and I said it has been running the whole time up until the parts were replaced. He looked further and found that tech #2 did not plug in one of the connections to the main board tight, he snapped it in and the fan came on, but he said that did not solve the problem. He got a tool from his truck and added some refrigerant and things got cold immediately. So I told the tech, Carlos, that I kept the old control board and could you remove the new one and install the original one, he did and everything worked as it should. I did not need a new control board. He took the new board back with him to return and tell management what happened. It was Memorial day on Monday so I waited till Tuesday to hear from Home Tech regarding the issue. I heard nothing for days so I e-mailed them a complete description of the misdiagnosis and that I would like to be reimbursed for the main control board that I did not need, heard nothing. Called them and got transferred to Chucks voicemail and I stated that he should look at the e-mail and to please contact me. Nothing. I wasn't going to play a game of phone tag since they were obviously not interested in doing the right thing for a customer but they texted me over and over trying to sell me a appliance warranty plan. I contacted my credit card company. Still haven't heard from Home Tech. It's a shame, I picked this company to do my refrigerator repair because it's a family business, and it's a shame that there's no customer service here. Jim M Invoice #1271125. May 21, 22, 23, 2025"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"BPG Inspections Failed to Honor Their Guarantee or Take Accountability Summary: In my experience, BPG Inspections failed to uphold their guarantee, and I encountered poor follow-up and vague, shifting justifications for denying my claim. Details: I hired BPG Inspections in Pensacola, FL, to inspect a home I purchased in April. The inspection occurred in March, and I moved in during May. Within a few days of moving in – well within the 90-day warranty period – I discovered two issues that the inspection report had explicitly marked as functional: 1. The garbage disposal unit did not work (it made a soft noise but did not function). 2. The HVAC system failed to deliver air to the kitchen and adjacent bedroom, though the inspection report had indicated the air handling was operational and in good condition. I promptly emailed BPG about these problems, and while the inspector initially responded, I was then passed to their claims department. After repeated follow-ups, I finally received a call on June 23rd – nearly a month after reporting the issue – only to be told that neither issue was covered under their warranty. I raised the following concerns: 1. For the HVAC, the inspector had confirmed it was functional in an email, contradicting the claims department's later justification that it could not be tested. If no air reaches two rooms, it should have been evident during either heating or cooling tests – this was missed. 2. For the garbage disposal, I was told it was a "kitchen appliance" and therefore not covered, despite it being a fixture included in inspections. When I asked where the warranty excluded it, I received inconsistent explanations. At no point did the company offer to re-inspect or further investigate these issues. I expected more accountability from a professional inspection service – especially one offering a guarantee."

"I have signed up for their Silver Service maintainance service payinf a annual fee of $129.00. They have now come the agrred 2 times to my home and actually did nothing. I called after the first service in may and told them what occurred and they sent Bryan out. He performed a thourogh check of my sysytem as the first man should have. I was scheduled for the second service today and they were on time. The technician came in turned my heat up to 90 degrees and went in the attic. He poured some cleaner in the pipe and came down checked the temperatureat the vent at 102 degrees. He reset to a/c and we went out to car he gave me my paper and said see you in April. I called in asking that they did not check any pressures in the compressor heck he never even looked at my unit outside. We only cut on the heater 2 times last season and today was the first time this season. They will send Adam this Monday. I guess the hard thing to get over is they did this 2 times in a row. I have spent $6,000.00 for a new system and you would think they would want to take care of a good customer. I am thinking they are a scam company."

"It took a lot of phone tag to finally get the technician to our house, but once here he was efficient and professional and did an amazing job. The chip was in the edge of a white quartz countertop, very difficult to match perfectly, and the repair is absolutely invisible. Not the lowest bid, but worth the price."

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."