Surface Link

The contractor never acknowledged the request. I never heard from them at all.

It took a lot of phone tag to finally get the technician to our house, but once here he was efficient and professional and did an amazing job. The chip was in the edge of a white quartz countertop, very difficult to match perfectly, and the repair is absolutely invisible. Not the lowest bid, but worth the price.

Rob Hernandes came out yesterday to repair counter top, can not believe how great it looks. When co-owner looked it it he was looking at the wrong area, I had to show him were it was repaired. looks like a thin cut mark that you would not see until you know where to look.

They were very professional, helpful and responsive in answering questions and giving us a quote. In the end, we decided not to repair the countertop and sink but replace it entirely. as the previous owner installed it and it no longer fit our decor. Even though we didn't use them to make the repairs, we were very impressed with their customer service.

My major complaint was how long it took, but in their defense, there seems to be a shortage of qualified technicians. I would have given them an A for the repair work which was fine except for one small slip up which he corrected. The price seemed steep for the time involved, but cheaper than new countertops. All in all, I would hire them again

Wanted questions answered about visible scratches after service was complete. I was told to take pictures and send them which I did. They felt that my pictures showed the counter was fine. I was told I would have to pay an hourly fee for them to come out to look at a job. I wanted to make sure that this was the best they could be. I paid 510.00 to have done. After much complaining and begging for a manager to call me, I was told one would. It has be almost 4 weeks and no call.

Never had the courtesy to contact me

They did a beautiful job.

Excellent. Everyone was very helpful and understanding. I am amazed at the quality of work. I cannot see the repair at all! Their technician was polite, friendly and skilled..

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They charged 1/2 on my credit card before any work was done. When I called, they said they wanted to make sure my credit card was good before they came out and did the work. They quoted me a price on the phone and then said it would cost $180 more when he arrived because he thought it was worse than they thought. I denied additional work on the island. He did remove the surface scratches but did not restore the gloss. He said it will never match the original. They originally said it would look like new. So, it's better, but for $250. I feel totally ripped off. They are the only company in the area that does this.
When he removed the tape, some paint came off the wall. The office called and the guy said I should go to Home Depot and match the color. Then he said I should buy a and quot;smalland quot; jar of paint along with a brush and they will pay me back. The messege he left sounded like he was talking to a 5 year old. The man was very condescending every time I spoke to him. Very rude.
That was their response to a customer complaint.
So, not happy with the job.

Surface Link Corp is the only company that will do the kind of work that we wanted. Everything went well. They came out when they were supposed to and they did a good job. I think they were expensive but there was no one else to do the work.

Technician very skillfully repaired a major chip on the edge of our Silestone kitchen counter and filled several other small chips. None of the repairs are detectable and the counter looks new. We are so grateful as we were unable to locate any other company to perform the repairs and were considering buying a new countertop. We are delighted to have found Surface Link and will certainly use them again if the need arises.

I dropped a glass on the countertop, and on the second bounce a pointed edge of the bottom of the glass made a divot in the top of the countertop. I contacted DuPont about repairing the surface myself, and they indicated that the material necessary to perform the repair is not avaialble to the public. The DuPont service representative directed me to the local Surface Link service technician (he services a five state region in the Rocky Mountain area). I did have a little difficulty making first contact. I was unable to dial the service tech directly, and was supposed to go through a sales representative. After two unanswered calls to the sales rep ("Linda"), the service tech contacted me directly. We set an apptmt for a particular time on the following Thursday (6 days following the phone conversation). I had to leave the house that Thursday morning, and returned home about 1hr and 15min before our scheduled apptmt. When I returned home, I discovered a msg on the answering machine that the service rep (Brian) had called to see if he could come earlier, as an earlier time slot had opened up. However, the msg was 2 hrs old, so that when I returned his call he had already picked up another project, and now would be late for our original apptmt time. Brian arrived about 1.5 hours after the original apptmt time, and it took about 2 hours for the repair to be completed. Most of this time was spent waiting for the repair material to harden. I am pleased with the results of the repair, and would use this service again (but hopefully won't have to).