Buyers Protection Group (BPG)
About us
At BPG, we believe home inspections shouldn't end at the driveway. Our inspectors and engineers undergo thorough background checks and must meet ongoing training and performance standards -- they are a selective group of professionals.With so many inspection companies to choose from, how do you select one that fits your needs? We've earned a solid reputation for standing behind our work and providing distinct value advantages that help protect our clients.
Business highlights
Services we offer
Commercial Inspections, New Construction or Phased Inspections, Radon Testing, Residential Inspections, Termite Inspections.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 2% | ||
| 5% | ||
| 11% | ||
| 26% |
Shortly after purchasing the home, my daughter had direct TV out who told her that the roof had a big hole in it from where someone had previously installed a dish and the only way to fix the hole someone had cut out was to replace the WHOLE ROOF.
She went back to the inspectors and was told that the inspector (who asked to become her Facebook friend while on the "job" -- real professional), admitted that he did NOT get on the actual roof of the house...he didn't have a two-story ladder so he just eyeballed it and the overhang and felt it was fine.
She took them to small claims and lost. They're only liable for the cost of the inspection, which is clearly stated in the contract, which they did offer to refund at some point. That's such a crock when they're supposed to be protecting buyers from such things as this poor broke kid had to deal with. I can't imagine they'd do such shoddy work in a neighborhood like Chesterfield or Clayton. Who doesn't inspect the entire TOP of a roof??
We're in the process of buying a new home and this is the LAST company I would consider using. Awful, awful, awful....
My inspector was Ron Cress. 10 years ago when I bought my first house he was my home inspector (when he was with Land America) and I was so impressed with his knowledge, his thoroughness, and his professionalism that when I was buying a new house I hunted him down on the internet and found him working for Buyers Protection Group. With my first house he saved me a lot of headache by finding over 160 items the builder of house did wrong, including 8 major building code violations. Without Ron's inspection I would have had an uneven roof, and bannisters that weren't safe for my kids. I owe him a lot, so I hired him a second time. He did not disappoint. Since this house was an existing house his focus was no longer on code, but safety and just general defects. He found cases of wood rot, plumbing issues, electrical issues where the GFI outlets weren't working correctly, and improper drainage on the roof. At the same time he was very re-assuring that the house was a very good house, and if these were our only problems then we were in great shape.
I cannot attest to any of the other inspectors at this company, but I highly recommend Ron.
"We are certainly sorry to hear this member's concerns. He did reach out to us as well and we investigated his concerns. It turned out that the sellers had only added freon to the A/C unit instead of having it properly serviced as was instructed in the report. The microwave oven was fully functional at the inspection, but the homeowner did not conduct a walk-through before closing despite the fact that the sellers remained in the home for 7 weeks after our inspection. 7 different door locks were listed as a collected defect as one of the 55 action items in the report. There was an 8th defective door that was not specifically listed in the report that was subsequently determined to have a broken lock and we agreed to reimburse Mr. [Member name removed] $200 for that lock. Per his emails, he was satisfied with this resolution."
will be listing in Durham, NC. He was very thorough and took his time
to investigate all components of the home. I was very impressed with his scope of knowledge and ability to uncover potential issues. Not only that, he was very helpful in explaining everything to the homeowners so that they could resolve the issues prior to putting their home on the market. I would highly recommend Patrick Walsh to any home buyers and sellers In the Triangle Area of NC.
"We are certainly sorry to hear of [member name removed] concerns. We did perform a home inspection for him about 7 months ago in accordance with the ASHI standards. We regret that [member name removed] did not contact us regarding these concerns so we could have investigated them under our 90-day guarantee or for their general compliance with the ASHI standards. The report did contain 15 action items and 31 total key findings regarding the condition of this 25 year old, occupied house, as it was at the time of our inspection in June. Fundamentally, ASHI (the American Society of Home Inspectors) instructs all of its members that the “proper” or “improper” installation of a specific system is not the subject of a home inspection but rather the function, performance and state of repair of the component is addressed. Both the shower & water heater appear to have been functioning properly at the time of the inspection (and were presumably in regular use by the seller as well). We hope that [member name removed] was able to utilize a home warranty policy to address these repairs as they would likely have been covered. We understand that [member name removed] is dissatisfied and our company policy is always to return a homeowners inspection fee if they are unhappy with the service that they received. In light of the sentiments in his complaint we will go ahead and begin the reimbursement process for him."
"We are certainly sorry to hear of this homeowner’s concerns. A review of her home inspection report does confirm that we explained specifically on page 19 that, “Ceiling fans are not typically inspected as they are not within the scope of the inspection.” The “scope” of an inspection is defined in Arizona not by BPG or the inspector, but rather by the Arizona State Board of Technical Registration and as a licensed home inspector Brian & BPG must adhere to the state’s rules. The homeowner is also correct that we only inspect a “range” of lights because the AZ BTR instructs inspectors to operate “a representative number of installed lighting fixtures, switches and receptacles.”, but not each and every one. The state further instructs its licensed inspector to inspect the central air conditioning equipment of a home but not to observe the “non-central” air conditioners (i.e. fans, window units, portable units, etc.). With that said, a review of our file and this homeowner’s statements confirm that she was not present for the whole of the inspection, but rather she attended the review at the end. The homeowner has informed us that when she originally viewed the home about a month prior to our inspection on August 23rd that the fan was working. She did not witness the inspection of the fan in August, but she has reported to us on October 23rd that she doesn’t believe it was working at that time. We understand the homeowner moved in around 9/9 and we are unclear as to why we didn’t hear about this until 10/23. A review of the report shows that the inspector reported a defective 3-way switch in the living room and there is no reason to presume he wouldn’t have operated other switches while he was there. He would not necessarily know which switch was tied to the ceiling fan (or if the ceiling fan had been turned off by a remote) but he would have reported any observed electrical defects. While it was the opinion of our claims manager that the ceiling fan was likely functioning at the time of the inspection based on the contents of the report we do appreciate that the homeowner (since she didn’t attend the full inspection to witness it’s testing) feels otherwise. Unfortunately, a record of the initial claims call shows that the homeowner began cursing at our claims manager over this and the call was soon-there-after ended. While we believe the inspection was fully, properly and professionally conducted, as a company we stand behind each of our inspections with our Superior Service Guarantee. If a homeowner remains dissatisfied with the service they receive they can ask for a receive a refund of the home inspection fee. This offer remains open to this homeowner should she wish to ask for it."
We moved forward with the purchase of the house and hired a contractor, as there are some renovations we plan to do before we move in. On 10/9/14, our contractor was in the attic for the purpose of planning changes to the duct work, and found a broken valley rafter, which he took pictures of. He asked us if this had been included in the inspection report, and we said no.
I got in touch with our real estate agent, who had recommended BPG for our home inspection, and also sent the pictures to our inspector. Our inspector did not reply to my e-mail, but acknowledged to our real estate agent that the break in the valley rafter was present in the pictures he had taken the day of the inspection, but that he had not noticed the break and had therefore not included it in the report. On 10/13/14, we received an updated report that included the broken rafter (plus the picture our inspector had taken of it the day of the inspection), making note that it had not been included in the original report. Our inspector told our real estate agent that BPG has insurance to cover missed structural issues, seeing as we were now well outside of our 10-day inspection period.
I was given a 1-800 number to call to make a claim. The person I spoke to took my information and told me someone from the claims department would call me back. I was called back by a number in Missouri 30 minutes later, and this woman was immediately defensive, condescending, and unprofessional. She kept repeating that our inspector had updated the report, and seemed shocked that I wasn't satisfied that that was all that had been done. She even tried to pit my husband and I against each other by saying that our inspector "...did mention something to your husband that day about the valley rafter, and it was your husband who was actually there..." which is completely false, since I was the one who was present for the entirety of the inspection, my husband came at the end for the inspection presentation, and nothing was "mentioned" to my husband, nor to me. I questioned why a structural issue would have only been "mentioned" and not included in the report, and she said that our inspector didn't think it was worth putting it in the report, as it would only cost about $100-200 to fix (we have since been in touch with our contractor and he has given us an estimate of $300-$700 to fix the broken valley rafter). This contradicts what our inspector told our real estate agent. She also told me that if we think this is a big deal, then we can just "walk away" from the home.
I was shocked by this phone call, as our BPG inspector made a major mistake, but I was somehow being made to believe that we were in the wrong for forgetting that our inspector had "mentioned" a broken rafter, even though he didn't, and I don't believe he is even trying to claim that he did.
If the seller of the home agrees to update the Disclose of Property Condition, we can technically still walk away from the home and have our escrow returned to us (none of this was explained by the BPG representative on the phone), but if we had wanted to walk away, that would have been a lot easier within the 10-day inspection period, before we had given a down payment to a contractor, an architectural draftsman, and weren't two weeks away from the sale of our current home.
We realize that mistakes are made. We felt OK about the situation at first, as it seemed that our inspector had owned up to his mistake, and that the wrong was going to be righted. However, the way that this was handled by BPG at a higher level has been appalling, and I will discourage anyone I know from using the company.
Licensing
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