Buyers Protection Group (BPG)
About us
At BPG, we believe home inspections shouldn't end at the driveway. Our inspectors and engineers undergo thorough background checks and must meet ongoing training and performance standards -- they are a selective group of professionals.With so many inspection companies to choose from, how do you select one that fits your needs? We've earned a solid reputation for standing behind our work and providing distinct value advantages that help protect our clients.
Business highlights
Emergency services offered
36 years of experience
Services we offer
Commercial Inspections, New Construction or Phased Inspections, Radon Testing, Residential Inspections, Termite Inspections.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.585 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 2% | ||
| 5% | ||
| 11% | ||
| 26% |
Showing 1-25 of 85 reviews
Ashok S.
Aug 2025
BPG Inspections Failed to Honor Their Guarantee or Take Accountability Summary: In my experience, BPG Inspections failed to uphold their guarantee, and I encountered poor follow-up and vague, shifting justifications for denying my claim. Details: I hired BPG Inspections in Pensacola, FL, to inspect a home I purchased in April. The inspection occurred in March, and I moved in during May. Within a few days of moving in – well within the 90-day warranty period – I discovered two issues that the inspection report had explicitly marked as functional: 1. The garbage disposal unit did not work (it made a soft noise but did not function). 2. The HVAC system failed to deliver air to the kitchen and adjacent bedroom, though the inspection report had indicated the air handling was operational and in good condition. I promptly emailed BPG about these problems, and while the inspector initially responded, I was then passed to their claims department. After repeated follow-ups, I finally received a call on June 23rd – nearly a month after reporting the issue – only to be told that neither issue was covered under their warranty. I raised the following concerns: 1. For the HVAC, the inspector had confirmed it was functional in an email, contradicting the claims department's later justification that it could not be tested. If no air reaches two rooms, it should have been evident during either heating or cooling tests – this was missed. 2. For the garbage disposal, I was told it was a "kitchen appliance" and therefore not covered, despite it being a fixture included in inspections. When I asked where the warranty excluded it, I received inconsistent explanations. At no point did the company offer to re-inspect or further investigate these issues. I expected more accountability from a professional inspection service – especially one offering a guarantee.
Matthew M.
Oct 2022
Deceptive on price and price gouging. Extremely poor customer service. Inspection cost was not disclosed up front, on site we were told ‘I don’t handle that aspect’. Ultimately charged almost 1,000 for an inspection. I called 3 times to inquire about it, but no manager would return my call. Months later they decided it was easier to push to collection agency than simply call me to reach an agreement. Not a company that respects or cares about customers.
Jennifer P.
Jan 2022
When I finally spoke with the risk management person at BPG, I was told their offer to us was normal in this situation. I'm shocked to know this is a normal situation. Our inspection, which we unfortunately relied on, was incompetent. The Atlanta Area Manager came out to do a follow up inspection, and he acknowledged all the problems with the first inspection. He said that it never should have happened. He wrote a second report which detailed the missed items from the first inspection. It took six weeks of me following up, and then I was able to speak with the Risk Management person, Brian Eisenman. The incompetent inspection included missed items in major systems, including electrical, plumbing, structure (roof, floor, framing) and HVAC. For example, if we need to cut off electricity to the house, we cannot because there is no main breaker, even though the report says that it was located near the meter on the outside of the house by the meter. The inspector said that he saw something and that it was there, and it doesn't even exist. We are left in a dangerous and hazardous situation, with an estimated repair bill of $100-120k. The response from BPG was for us to take $3500 and shove off. Also, the risk manager blamed me for not getting follow up inspections on items not listed in the report as problems. The incompetent inspection, which we did rely on in this home buying process, left us without the opportunity to seek follow up inspections for items not listed, to ask the sellers to repair items, or to simply walk away because we would have had all the information. We were not protected in this buying experience.
Stefan S.
Nov 2021
They broke a tile in the bathroom and left it and insulation all over house. Said many non issues were issues due to incompetence, like not knowing how to operate a gas fireplace, or what a drain stopper looks like (even though it is in their photo)
Vinayak M.
Dec 2020
I will start by saying we don't have any rating which is less than one star as they are not even eligible for one start rating. Attn : Who ever wants to get the inspection done from BPG don't fall for the 90 day warranty. They never stand by there words, i have done my inspection recently the report says its tested for dryer hookup when i moved in and did my first laundry boom there was a issue with dryer chord or panel and did not work. When contacted them they say all story but never address the issue or don't stand by their work. All you get hear is : I'm sorry, but we will not be able to offer assistance with the cost of this repair. what's the fun of 90 days warranty,,,,,,,,,,Request everyone to do the research before selecting BPG inspection. This incident happened in Minnesota.
Haejin L.
Aug 2016
Bob Becker and Gary Otten was there before the appointment time. They were thorough, professional, knowledgeable and very attentive.
Lori R.
Mar 2016
Not well
Larry B.
Feb 2016
In a nutshell, my daughter bought a two-story home. The house had a porch overhang that was also covered with the "roofing" materials.
Shortly after purchasing the home, my daughter had direct TV out who told her that the roof had a big hole in it from where someone had previously installed a dish and the only way to fix the hole someone had cut out was to replace the WHOLE ROOF.
She went back to the inspectors and was told that the inspector (who asked to become her Facebook friend while on the "job" -- real professional), admitted that he did NOT get on the actual roof of the house...he didn't have a two-story ladder so he just eyeballed it and the overhang and felt it was fine.
She took them to small claims and lost. They're only liable for the cost of the inspection, which is clearly stated in the contract, which they did offer to refund at some point. That's such a crock when they're supposed to be protecting buyers from such things as this poor broke kid had to deal with. I can't imagine they'd do such shoddy work in a neighborhood like Chesterfield or Clayton. Who doesn't inspect the entire TOP of a roof??
We're in the process of buying a new home and this is the LAST company I would consider using. Awful, awful, awful....
Shortly after purchasing the home, my daughter had direct TV out who told her that the roof had a big hole in it from where someone had previously installed a dish and the only way to fix the hole someone had cut out was to replace the WHOLE ROOF.
She went back to the inspectors and was told that the inspector (who asked to become her Facebook friend while on the "job" -- real professional), admitted that he did NOT get on the actual roof of the house...he didn't have a two-story ladder so he just eyeballed it and the overhang and felt it was fine.
She took them to small claims and lost. They're only liable for the cost of the inspection, which is clearly stated in the contract, which they did offer to refund at some point. That's such a crock when they're supposed to be protecting buyers from such things as this poor broke kid had to deal with. I can't imagine they'd do such shoddy work in a neighborhood like Chesterfield or Clayton. Who doesn't inspect the entire TOP of a roof??
We're in the process of buying a new home and this is the LAST company I would consider using. Awful, awful, awful....
MARC B.
Feb 2016
My inspector was Ron Cress. 10 years ago when I bought my first house he was my home inspector (when he was with Land America) and I was so impressed with his knowledge, his thoroughness, and his professionalism that when I was buying a new house I hunted him down on the internet and found him working for Buyers Protection Group. With my first house he saved me a lot of headache by finding over 160 items the builder of house did wrong, including 8 major building code violations. Without Ron's inspection I would have had an uneven roof, and bannisters that weren't safe for my kids. I owe him a lot, so I hired him a second time. He did not disappoint. Since this house was an existing house his focus was no longer on code, but safety and just general defects. He found cases of wood rot, plumbing issues, electrical issues where the GFI outlets weren't working correctly, and improper drainage on the roof. At the same time he was very re-assuring that the house was a very good house, and if these were our only problems then we were in great shape.
I cannot attest to any of the other inspectors at this company, but I highly recommend Ron.
Taylor K.
Oct 2015
Tyler rushed through our inspection. He told us he had 3 home inspections that day. Tyler missed several big items that he should have caught. He would not explain things to us when he was there. He just wanted our money and wanted to get out. When I went to try to resolve our issues with BPG they were rude and refuse to fix the problem. I would never use Tyler Mahely or BPG. He clearly just wants the sale to close and will give a "soft" inspection report so the buyers go through with the purchase and the agent gets his commission. Clearly our real estate agent arranged for the inspection. When I asked BPG the nature of the relationship between Mr. Mahley and our real estate agent they refused to answer my question.
Tom K.
Oct 2015
I will not use this firm in future. The biggest issue I had was the delay in receiving the radon report in the time required by my home purchase contract (and as promised by this firm). The delay was blamed on existing homeowner (having windows open). However, BPG still had time to meet deadline, and were not responsive in returning calls or explanation of delay. The final report contained a single overall radon measurement - vs competition reports that include hour by hour measurements that are rolled up to overall score. The home inspection report was satisfactory although much of the material was generic home maintenance fluff (in my opinion). The inspector was competent, courteous, and did well in answering questions. Customer service and radon inspection drove my lack of satisfaction not the home inspector.
Stephanie H.
Sep 2015
unknown
Melissa Z.
Jul 2015
unknown
Jenifer E.
Jul 2015
unknown
Nicole T.
Jun 2015
unknown
Chelsie H.
Jun 2015
A BPG home warranty came with our house when we bought it last June. Discovered we had a bad leak in our roof during torrential downpours. Called BPG and filed a claim in January, and they sent out their preferred roofer to fix the leak. They charge a flat $75 trade fee when they send someone out to fix something; except with us, they charged us 2 trade fees, for the same roofer and the same visit, because he had to remove some siding in order to install some roof flashing to fix the leak. So they counted that as 2 trades! Total bull. Even worse, the leak ended up not being fixed AT ALL. So we filed another claim, paid ANOTHER $75 trade fee, and guess what. The leak is STILL not fixed. And because we can only tell if the roof leaks or not during extremely heavy rain, this has been a 6 month ordeal and $225 down the drain. And you guessed it; the most recent leak happened 3 days after our home warranty expired. Today I called BPG for help, mentioned that our warranty was up, and mysteriously got hung up on! Seriously, BPG is a total scam. Avoid!
Stefanie T.
Jun 2015
Horrible now that we're moved in. I echo what others say. The inspection report revealed many minor things but missed major items like built in microwave not working, door lock broken, and leaking freon in the AC unit. I don't care about dirty air filters and paint chipping if the AC unit needs to be repaired at substantial cost. Their claims department is even worse and wholly unprofessional. Avoid this horrible service and get real inspectors.
Response from Buyers Protection Group (BPG)
"We are certainly sorry to hear this member's concerns. He did reach out to us as well and we investigated his concerns. It turned out that the sellers had only added freon to the A/C unit instead of having it properly serviced as was instructed in the report. The microwave oven was fully functional at the inspection, but the homeowner did not conduct a walk-through before closing despite the fact that the sellers remained in the home for 7 weeks after our inspection. 7 different door locks were listed as a collected defect as one of the 55 action items in the report. There was an 8th defective door that was not specifically listed in the report that was subsequently determined to have a broken lock and we agreed to reimburse Mr. [Member name removed] $200 for that lock. Per his emails, he was satisfied with this resolution."
Eric S.
Jun 2015
Adam Frers of Buyers Protection Group did an excellent job with an inspection of a (very old) house that I am under contract to purchase. He worked extremely efficiently to complete a very thorough inspection. At the end of the process, he showed me pictures he had taken of all of the defects and explained to me in-person the items of concern. I've seen the reports produced by other home inspection companies, and they pale in comparison to the level of detail that was found in the report that Adam produced. He sent over a completed report later in the afternoon on the same day he inspected the house. Couldn't have asked for a better experience.
Morgen G.
May 2015
unknown
Michele M.
Apr 2015
Patrick Walsh did a great job on a pre-inspection for me on a home that I
will be listing in Durham, NC. He was very thorough and took his time
to investigate all components of the home. I was very impressed with his scope of knowledge and ability to uncover potential issues. Not only that, he was very helpful in explaining everything to the homeowners so that they could resolve the issues prior to putting their home on the market. I would highly recommend Patrick Walsh to any home buyers and sellers In the Triangle Area of NC.
will be listing in Durham, NC. He was very thorough and took his time
to investigate all components of the home. I was very impressed with his scope of knowledge and ability to uncover potential issues. Not only that, he was very helpful in explaining everything to the homeowners so that they could resolve the issues prior to putting their home on the market. I would highly recommend Patrick Walsh to any home buyers and sellers In the Triangle Area of NC.
Jeffrey G.
Jan 2015
I will be brief and Echo the sentiments of a lot of other reviews. Kevin Carey performed the inspection shortly before we closed on our new home. We went on the recommendation of our agent, which we certainly should not have done. The inspection revealed many minor things wrong with the house, broken light bulbs, missing window screen. Nothing major and certainly nothing that would question us purchasing the house. Literally the first day after moving in, the shower was leaking into the dining room below. A shower pan was installed incorrectly. The plumber said this should have been obvious during inspection due to water damage. Next he discovered that the water heater was installed incorrectly as well which would need to be fixed. Total repair $6,400 for both. We have since learned that appliances included with the house are malfunctioning that we were told were fine outlets did not work. Also the inspection report was inaccurate, valves for the water shut off were mislabeled, our wood burning fireplace was confused for a gas burning fireplace etc. bitt like, if you want to pay hundreds of dollars to get someone to find all the lights out in your new home, these are your guys.
Response from Buyers Protection Group (BPG)
"We are certainly sorry to hear of [member name removed] concerns. We did perform a home inspection for him about 7 months ago in accordance with the ASHI standards. We regret that [member name removed] did not contact us regarding these concerns so we could have investigated them under our 90-day guarantee or for their general compliance with the ASHI standards. The report did contain 15 action items and 31 total key findings regarding the condition of this 25 year old, occupied house, as it was at the time of our inspection in June. Fundamentally, ASHI (the American Society of Home Inspectors) instructs all of its members that the “proper” or “improper” installation of a specific system is not the subject of a home inspection but rather the function, performance and state of repair of the component is addressed. Both the shower & water heater appear to have been functioning properly at the time of the inspection (and were presumably in regular use by the seller as well). We hope that [member name removed] was able to utilize a home warranty policy to address these repairs as they would likely have been covered. We understand that [member name removed] is dissatisfied and our company policy is always to return a homeowners inspection fee if they are unhappy with the service that they received. In light of the sentiments in his complaint we will go ahead and begin the reimbursement process for him."
Preston M.
Dec 2014
I didn't like the plumber that they used, but it turned out okay after a while. The home warranty was through our real estate agent. It took a long time.
Cynthia B.
Oct 2014
This inspector, Brian L. from BPG, was recommended by my real estate agent and I made the mistake of not checking reviews on BPG prior to allowing BPG to inspect. The day of the inspection, my agent and I walked through with the inspector and he pointed out all of his "key findings". I took copious notes and the inspector emailed the report. My walk through nor the report revealed that the ceiling fan and light in the living room were inoperable. After I moved in, I had several friends look at the fan/light but no one could figure out the problem. I thought that checking a ceiling/fan light to see if it works was such a basic element that should have been checked and if it wasn't working should have been noted in the report! I contacted BPG and they said ceiling fans are not checked during inspections but a "range" of lights are checked and, of course, this generic and broad language that the inspector actually checked a "range" of lights was what the inspector did-or so they say. As far as I am concerned, a ceiling fan and light are significant elements an inspector should check and report back if they are not working! BPG messed up and that's why I gave them a F in the quality of the inspection.
Response from Buyers Protection Group (BPG)
"We are certainly sorry to hear of this homeowner’s concerns. A review of her home inspection report does confirm that we explained specifically on page 19 that, “Ceiling fans are not typically inspected as they are not within the scope of the inspection.” The “scope” of an inspection is defined in Arizona not by BPG or the inspector, but rather by the Arizona State Board of Technical Registration and as a licensed home inspector Brian & BPG must adhere to the state’s rules. The homeowner is also correct that we only inspect a “range” of lights because the AZ BTR instructs inspectors to operate “a representative number of installed lighting fixtures, switches and receptacles.”, but not each and every one. The state further instructs its licensed inspector to inspect the central air conditioning equipment of a home but not to observe the “non-central” air conditioners (i.e. fans, window units, portable units, etc.). With that said, a review of our file and this homeowner’s statements confirm that she was not present for the whole of the inspection, but rather she attended the review at the end. The homeowner has informed us that when she originally viewed the home about a month prior to our inspection on August 23rd that the fan was working. She did not witness the inspection of the fan in August, but she has reported to us on October 23rd that she doesn’t believe it was working at that time. We understand the homeowner moved in around 9/9 and we are unclear as to why we didn’t hear about this until 10/23. A review of the report shows that the inspector reported a defective 3-way switch in the living room and there is no reason to presume he wouldn’t have operated other switches while he was there. He would not necessarily know which switch was tied to the ceiling fan (or if the ceiling fan had been turned off by a remote) but he would have reported any observed electrical defects. While it was the opinion of our claims manager that the ceiling fan was likely functioning at the time of the inspection based on the contents of the report we do appreciate that the homeowner (since she didn’t attend the full inspection to witness it’s testing) feels otherwise. Unfortunately, a record of the initial claims call shows that the homeowner began cursing at our claims manager over this and the call was soon-there-after ended. While we believe the inspection was fully, properly and professionally conducted, as a company we stand behind each of our inspections with our Superior Service Guarantee. If a homeowner remains dissatisfied with the service they receive they can ask for a receive a refund of the home inspection fee. This offer remains open to this homeowner should she wish to ask for it."
Paul R.
Oct 2014
Larry Reed did an impeccable job. He gave great attention to detail both during the inspection, and afterward in the document he provided. He had pictures of everything. He handled a sticky situation (the 'difficult' seller was present during the inspection) with ease and professionalism. We'd hire him again in a heartbeat.
Lee B.
Oct 2014
We used BPG for a home inspection on a house we are under contract to buy in Tempe, AZ. The inspection was performed on 9/11/14, within our 10-day inspection period. We were presented with the findings that day, and were e-mailed the report the next day. We were happy because there were no major issues found.
We moved forward with the purchase of the house and hired a contractor, as there are some renovations we plan to do before we move in. On 10/9/14, our contractor was in the attic for the purpose of planning changes to the duct work, and found a broken valley rafter, which he took pictures of. He asked us if this had been included in the inspection report, and we said no.
I got in touch with our real estate agent, who had recommended BPG for our home inspection, and also sent the pictures to our inspector. Our inspector did not reply to my e-mail, but acknowledged to our real estate agent that the break in the valley rafter was present in the pictures he had taken the day of the inspection, but that he had not noticed the break and had therefore not included it in the report. On 10/13/14, we received an updated report that included the broken rafter (plus the picture our inspector had taken of it the day of the inspection), making note that it had not been included in the original report. Our inspector told our real estate agent that BPG has insurance to cover missed structural issues, seeing as we were now well outside of our 10-day inspection period.
I was given a 1-800 number to call to make a claim. The person I spoke to took my information and told me someone from the claims department would call me back. I was called back by a number in Missouri 30 minutes later, and this woman was immediately defensive, condescending, and unprofessional. She kept repeating that our inspector had updated the report, and seemed shocked that I wasn't satisfied that that was all that had been done. She even tried to pit my husband and I against each other by saying that our inspector "...did mention something to your husband that day about the valley rafter, and it was your husband who was actually there..." which is completely false, since I was the one who was present for the entirety of the inspection, my husband came at the end for the inspection presentation, and nothing was "mentioned" to my husband, nor to me. I questioned why a structural issue would have only been "mentioned" and not included in the report, and she said that our inspector didn't think it was worth putting it in the report, as it would only cost about $100-200 to fix (we have since been in touch with our contractor and he has given us an estimate of $300-$700 to fix the broken valley rafter). This contradicts what our inspector told our real estate agent. She also told me that if we think this is a big deal, then we can just "walk away" from the home.
I was shocked by this phone call, as our BPG inspector made a major mistake, but I was somehow being made to believe that we were in the wrong for forgetting that our inspector had "mentioned" a broken rafter, even though he didn't, and I don't believe he is even trying to claim that he did.
If the seller of the home agrees to update the Disclose of Property Condition, we can technically still walk away from the home and have our escrow returned to us (none of this was explained by the BPG representative on the phone), but if we had wanted to walk away, that would have been a lot easier within the 10-day inspection period, before we had given a down payment to a contractor, an architectural draftsman, and weren't two weeks away from the sale of our current home.
We realize that mistakes are made. We felt OK about the situation at first, as it seemed that our inspector had owned up to his mistake, and that the wrong was going to be righted. However, the way that this was handled by BPG at a higher level has been appalling, and I will discourage anyone I know from using the company.
We moved forward with the purchase of the house and hired a contractor, as there are some renovations we plan to do before we move in. On 10/9/14, our contractor was in the attic for the purpose of planning changes to the duct work, and found a broken valley rafter, which he took pictures of. He asked us if this had been included in the inspection report, and we said no.
I got in touch with our real estate agent, who had recommended BPG for our home inspection, and also sent the pictures to our inspector. Our inspector did not reply to my e-mail, but acknowledged to our real estate agent that the break in the valley rafter was present in the pictures he had taken the day of the inspection, but that he had not noticed the break and had therefore not included it in the report. On 10/13/14, we received an updated report that included the broken rafter (plus the picture our inspector had taken of it the day of the inspection), making note that it had not been included in the original report. Our inspector told our real estate agent that BPG has insurance to cover missed structural issues, seeing as we were now well outside of our 10-day inspection period.
I was given a 1-800 number to call to make a claim. The person I spoke to took my information and told me someone from the claims department would call me back. I was called back by a number in Missouri 30 minutes later, and this woman was immediately defensive, condescending, and unprofessional. She kept repeating that our inspector had updated the report, and seemed shocked that I wasn't satisfied that that was all that had been done. She even tried to pit my husband and I against each other by saying that our inspector "...did mention something to your husband that day about the valley rafter, and it was your husband who was actually there..." which is completely false, since I was the one who was present for the entirety of the inspection, my husband came at the end for the inspection presentation, and nothing was "mentioned" to my husband, nor to me. I questioned why a structural issue would have only been "mentioned" and not included in the report, and she said that our inspector didn't think it was worth putting it in the report, as it would only cost about $100-200 to fix (we have since been in touch with our contractor and he has given us an estimate of $300-$700 to fix the broken valley rafter). This contradicts what our inspector told our real estate agent. She also told me that if we think this is a big deal, then we can just "walk away" from the home.
I was shocked by this phone call, as our BPG inspector made a major mistake, but I was somehow being made to believe that we were in the wrong for forgetting that our inspector had "mentioned" a broken rafter, even though he didn't, and I don't believe he is even trying to claim that he did.
If the seller of the home agrees to update the Disclose of Property Condition, we can technically still walk away from the home and have our escrow returned to us (none of this was explained by the BPG representative on the phone), but if we had wanted to walk away, that would have been a lot easier within the 10-day inspection period, before we had given a down payment to a contractor, an architectural draftsman, and weren't two weeks away from the sale of our current home.
We realize that mistakes are made. We felt OK about the situation at first, as it seemed that our inspector had owned up to his mistake, and that the wrong was going to be righted. However, the way that this was handled by BPG at a higher level has been appalling, and I will discourage anyone I know from using the company.
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FAQ
Buyers Protection Group (BPG) is currently rated 3.5 overall out of 5.
Buyers Protection Group (BPG) accepts the following forms of payment: CreditCard
No, Buyers Protection Group (BPG) does not offer free project estimates.
No, Buyers Protection Group (BPG) does not offer eco-friendly accreditations.
No, Buyers Protection Group (BPG) does not offer a senior discount.
Yes, Buyers Protection Group (BPG) offers emergency services.
No, Buyers Protection Group (BPG) does not offer warranties.