"It went great, and I highly recommend them for the quality of their work, I just think $829 dollars to install four valves was a bit extreme. I'm sure there are more reasonably priced plumbers."

"Fast response. Quick install. Great price. I will contact FDL for future plumbing projects. Even cleared my bath sink drain without even asking."

"I can't recommend Water Heater Boys highly enough. They replaced our gas water heater, which sits in a tight lower-level closet, and from start to finish the whole experience was excellent. The team clearly knew exactly what they were doing and they handled the awkward placement without any fuss and made what could have been a stressful job feel completely routine. A special thank you to Jaya, Tyrone, and Raul on site who were efficient, careful, and didn't cut a single corner. And to Leonardo, who coordinated everything: that was hands down the best customer service I have ever experienced with a contractor. The pricing was genuinely great too, with an upfront quote and no surprises along the way even when the work must have been way harder than expected. These guys worked their butts off. They left the space clean and made sure everything was running perfectly before they wrapped up. Competent, honest, and hard-working; truly more than I could have asked for. After this experience,"

"Very timely with an emergency water heater replacement. Easy to work with. Very professional"

"Pedro installed a tankless water heater for me. Very professional and reasonable. Would hire him again."

"I was overall unimpressed with Payless but they did have some redeeming qualities, though it took a bit of work to get there.
When I first called, I was quoted a price over the phone of just under $1000 for the base cost of the until + installation, but was told that I should allow for a couple hundred dollars cushion for all the unforeseen circumstances of my particular home, which I was totally fine with.
The technician arrived on Saturday, Jan 9 and saw my setup.  He noted that he would have to replace the unit itself, the connections as there was corrosion, install an expansion tank so it would be up to code, etc.  When all was said and done, the price was nearly double at over $1800 for a complete install.  I know they work on commission, but I definitely felt like this was a bit of a bait and switch scenario.
This was much more than I expected to pay, especially based off the (under)bid I got on the phone.  However, when you haven't had hot water for a couple of days with small children int house, you don't have the time and convenience to comparison shop, so I opted to move forward since Payless had gotten decent reviews on Angies List.
When the work was done, I examined it and it looked okay and we did have hot water, but I did question the way he set up the connections.  And there was something else that seemed off, but not being a plumber, I couldn't put my finger on it.
The next day I called in a friend who is a plumber to take a look and within a second he saw the issue.  Even though my entire house was copper piping, the tech used galvanized pipe on the install.  
Considering how much money I had spent, I was upset that I got a technician who decides to maximize his profit by installing galvanized piping, knowing that it corrodes over time and really should only be used for gas.  
When I called the company to complain, I spoke with a person who said the manager would call me on Monday.  After not hearing from anyone, I called back myself and was directed to Chris who was less than friendly.  He told me that galvanized was up-to-code and I should have requested brass or copper fittings if that's what I wanted.  I felt like that was an unprofessional answer, as I was not a plumber and was paying for their expertise in this area.  And when I complained about the gap in price from the phone call to install, I was told "Well, you signed the contract.  Maybe next time read it before you sign." which was infuriating and unprofessional to say the least.
He finally agreed to swap out the fittings for me but said the same technician had to come back and do it.  I scheduled my appt for the next Saturday morning.
By that Saturday afternoon, he had still not shown up.  I called throughout the day to get a status and on this last call was told "He hasn't shown up for work today and we can't get a hold of him so we'll have to reschedule."
I had been home ALL DAY waiting for this tech, so I explained that wouldn't be acceptable as I just rearranged my entire Saturday and had I not been persistent in calling,  likely wouldn't have heard from anyone.  They called me back and told me another tech would come by today.
That tech came by and was clearly more experienced and knew what he was doing much more than the first tech.  He was pretty taken back that the other tech had used galvanized and not only swapped out the fittings, but redid the setup to be much cleaner.
So at the end of the day, I got a great heater and correct installation, but it took some time, effort and persistence to get there.  Normally, I would have been much more easy affable about the situation, but the way Chris spoke to me on a couple of occasions really made me feel unvalued as a customer, especially when trying to right a wrong that should have never been the case.
"

"When the install was finished it was beautiful like it very much the two installers Ryan and Tanner did an excellent I repeat excellent job. They had the job installed cleaned up and working order in about 5 to 6 hours excellent workers. I guess the only bad thing I would have to say is the length of time from purchase date to installation date was very long"

"Needed to replace water heater urgently. I called Kenneth Asire around 5pm. He stopped by that same evening and by 9am the next day I had a new water heater installed. Very professional. I definitely recommend him!!"

"First of all I would like to point out the high level of professionalism: communication is excellent, Cornelio and his brother Edson were always on time, responding very promptly to any questions I had. The paper work, estimates are very straight forward. I needed the TOTO washlet to be installed in the bathroom, so I needed plumbing and electrical services. I am so impressed with the quality of their work! They work fast, keeping the area very clean. Cornelio and Edson is a great team and it was a pleasure to work with them. I would highly recommend their business and will be referring them to my friends. And I already hired them for the next plumbing project."

"My water heater was leaking and I needed it fixed asap because we had no hot water and I have small kids at home. Robert came, he saw the problem and fixed it fast and efficiently. He was professional and polite and the price was right. I will definitely call him again in the future. And have recommended him to family and friends. Thank you Drain Right Plumbing!!"