Get matched with top appliance repair pros in Good Hope, AL

"Super helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Our old unit had been giving us problems for the past four years. Jason and Kyle inspected the unit and suggested replacement due to a number of issues they found. The unit was difficult to get at as it was installed in our crawl space and took some time to remove the old unit. They did a great job as they replaced the old gas line which was too small and installed a new pressure regulator as we were experiencing a drop in water pressure if more than one faucet was open. Now have great water pressure and hotter constant water flow."

"Ralph and his crew were very efficient and punctual. His price estimates were fair and he managed cost and expenses very well. I would hire them again."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The repairman was very courteous and did excellent work getting my 31 year old refrigerator working again. He came within 45 minutes of my call. It only took a little while and I highly recommend them. I will certainly hire them again if I need any repairs of that type again."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Sam came to the house on a Saturday, which I appreciated. However, he was there only 15 minutes, diagnosed the problem as a bad control board, and said he would have to order one. It came that following Tuesday, and he came to install the board. Right up until then, everything was fine. I confirmed it would be 24 hours or so before the fridge was back to correct temperatures. It's supposed to be 37 in the fridge and 0 in the freezer. At its highest, it was around 52 in the fridge and in the teens in the freezer. After 24 hours, the temperatures had not changed. I contacted Sam who said he would call me back. He did, and said that he was mistaken, that it would be 24-48 hours for a fridge to cool down. That didn't sound right to me at all, but I took his word for it. This is also when he mentioned (not for the first time) that he was scheduled to go on vacation that Thursday. Well Thursday came and the temperature in the fridge had still not changed, it was hovering in the upper 40s in the fridge and in the teens in the freezer, still unusable. Knowing I couldn't contact Sam (and realizing I probably shouldn't anyway), I was fortunate enough to get a GE repair appointment. The very nice and knowledgeable GE repairman (named Eddie) came and diagnosed quickly that the fan in the freezer had broken due to the control board being installed incorrectly. He also noted that Sam had not connected the control board completely in the back. After working on it for about an hour, he replaced the fan, fan motor and fixed Sam's installation mistakes. Within hours, the fridge was back down under 40 degrees and by the morning, it was making ice and staying consistently at the correct temperatures. My main complaint to Sam is that he did not thoroughly examine the fridge either time he worked on it. If the fan was working on Saturday, it surely wasn't working after he installed the control board and after hearing from me that it wasn't cooling the way it should be, he should've checked other things in the fridge to make sure it was working. I'm sure he was just in a hurry to get on vacation though which is why he had such lackluster work. He offered to reinstall the bad control board and refund my money, which is both unprofessional and extremely rude. I would NOT recommend this repair person to anyone ever again."

"Was very good, did a good job, good attitude, highly recommended, very knowledgeable."