Sewell Service Co
About us
Family owned. Additional DBA - Sewell Service Company Heating & Air. Financing available.We do all types of residential and commercial heating / cooling services and also residential appliance repair.
Business highlights
Services we offer
Residential and commercial major appliance repair, air condition install, air flow & custom duct designs., indoor air quality analysis, selling
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 100% | ||
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Will use again.
I'm SATISFIED. The HEAT and COOL is now working as it should.
NEITHER was working AT ALL before FIX.
I was WORRIED that I might have to BUY a NEW heat pump if unable to fix.
It ALL turned out WELL. Thanks SEWELL !
jy
Grady is great, as is the person who books appointments for him. It is a pleasure all around to do business with him. He came out on my dishwasher the last two times and found nothing wrong (like a car, it acted right when a professional was looking at it!) and gave me tips on how to make sure it behaved for me. I highly recommend and will definitely call them again.
Based on that experience we had him troubleshoot a pesky and difficult HVAC duct and airflow problem we had in our basement. He is very knowledgeable about HVAC, in addition to appliances and many other things. He tried the cheap fixes first to save us money, which helped but did not fully resolve the issue. He then recommended a new and larger air handler to force more air through the existing, poorly designed ductwork since replacing the ductwork was not practical. We agreed. When his crew came to install it they caused a bigger problem due to confusion about which outdoor condenser unit (we have 4) went to our basement air handler. As a result, all the freon leaked from the unit into our house and the condenser unit outside was ruined.
Disasters happen, even to good contractors. The important thing is how they handle it. Grady Sewell handled it the absolute right way. He volunteered to install an entire new system for the price he quoted for just the air handler. We did not demand this. He actually installed a bigger, better and more efficient unit than the 9 year old unit that was broken. He personally handled the install with two crew members over 12 hours straight without breaks. He presented us a bill in the amount of only the air handler quote, which would have left him with a several thousand dollar loss on the job. Given the age of our old unit and the better unit he gave us to replace it, we could not in good conscience allow him to take that hit, especially considering how well he handled the problem. So we voluntarily paid quite a bit more. We wanted Grady to have a good taste in his mouth about us becasue he will be the first call we make in the future when we need any kind of service.
The next day the repair person came. He discovered the source of the leak quickly. He only charged me for the service call + $5 for the replacement tubing.
I was very pleased with the responsiveness, quick scheduling of a service call, professionalism and reasonable pricing for the service.
Licensing
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