Get matched with top appliance salespeople in Cross Junction, VA

"Prouty did a great job on the chimney liners and ultimately the chimney cap repair. I rated them a C on responsiveness and professionalism specifically for an issue related to finishing the chimney cap in April when the weather conditions allowed for the repair. We financed the project over a six month period. I had requested that they provide pictures of the finished work including the chimney cap. Other companies we have used in the past provide before and after pictures. However, we were told that because they had already completed the chimney cap repair, they would not return to take pictures. It wasn't until we withheld the final payment that they agreed to return and provide pictures; only to find out that the work had not been completed. They were apologetic about the error in the paperwork, but I can't help thinking if we had not withheld the final payment, we would have been unaware that the repair had not been completed. I believe I would hire them again, but would have to make sure to verify the completed work."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Everything went very well. The office staff (Karen and Trevor) and measurer (Albert) were very easy to work with and they answered all our questions before we started the job. When Albert did the measurements, he explained what could happen given our situation with the backsplash tile and the installer (Roberto) said the same thing before his crew started the installation. Roberto and his crew did an excellent job and was able to work with the backsplash situation to make everything fit and look great without having to remove any of the backsplash tile. It was nice to have an installation crew who were very experienced and knowledgeable and had all the right tools and supplies to do the countertop installation and the plumbing to install both sinks. If I ever need this type of service in the future, I will definitely give them a call."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I wanted to upgrade my wood burning fireplace with a direct vent fireplace insert. I visited a couple of showrooms and decided on Rusty’s mainly because they had the insert that I wanted and I like to support small local businesses when possible. The installation was flawless and my insert is just as good as I thought it would be. The work crew was tidy and completed the installation quickly. I would highly recommend Rusty’s for fireplace insets."

"My vacuum had a problem and I called Hoover Company and they gave me this place number. I went there gave to a guy to repair and he said need brush roll and greed to replace brush for 40 dollars. He did replaced old brush and he charged me 35 dollars. Now my vacuum not cleaning well due to very old brush. He cheat me DO NOT GO THERE. He is doing all kind of cheating methods to get your money. Its better to buy new one. AGAIN PLEASE DO NOT GO THERE. Please share this your friends and family members."