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A-1 TV Sales & Service LLC
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Home Theater Wiring - Install, Repair or Conceal,
About us
Family owned since 1957. We have 5 employees including two service technicians. We do in home repairs and also offer in shop repairs. We are an authorized service center for LG, Samsung, Panasonic, Mitsubishi, Toshiba, Pioneer, Hitachi,Funai,Magnavox,Emerson, Philips, JVC, Orion, NEC,LG,and Sharp. Award winning. Additional service area: Frederick County
Business highlights
68 years of experience
Services we offer
Audio Equipment Repair, Television Repair, Television Sales.
Accepted Payment Methods
- CreditCard
Reviews
4.8140 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 3% | ||
| 2% | ||
| 1% |
Showing 1-25 of 140 reviews
Armeta R.
Jul 2020
According to plan.
Response from A-1 TV Sales & Service LLC
"Thank you for your review of our services."
Nicholas N.
Apr 2020
I have a Samsung F8500 plasma, purchased in the fall of 2013. For those who don't know, this was the pinnacle of TV image quality and still fares extremely competitively against current TV's especially. Essentially, this is still a great TV despite it being 7 years old and I have no desire to jump into an OLED set yet. Imagine my dismay when out of the blue, the TV started doing all the things that TV's start doing when they're about to act up. Taking longer to power on. Then after a while, starting to shut itself off. After extensive googling, I thought it could be a couple of different things and I really didn't want to break out the soldering iron and attempt to repair it myself. The stakes were too high! My plasma baby deserved professional attention! I looked up and called A-1 TV service to attempt to remedy my issue. I had no issues with them whatsoever. They made an appointment, came during the specified time, and very methodically diagnosed and repaired my TV. They *could* have done any number of things to extort more money out of me (they could have told me it was a bad power supply, a bad capacitor, etc) but the problem was literally that the TV needed to have a couple connections re-soldered. It was taken care of professionally and courteously, and they even put my TV back right back on it's wall mount. Their price was super reasonable, and I will always use them in the future if any of my other appliances have issues. They repair all manner of appliances except refrigerators. Thank you A-1 TV for bringing my F8500 back to life!!
Response from A-1 TV Sales & Service LLC
"We appreciate your review of our company's services .We glad that we were able to resolve the issue the Samsung plasma they are a fantastic set wish they could have keep production alive and running before the green act was enacted. Enjoy your set I still have my old Samsung plasma and Pioneer plasma love them."
Benjamin G.
Apr 2020
LG contracted A-1 to perform a warranty panel replacement for my LG B6 OLED television that had image retention issues. A-1 came out and replaced the panel, but the next day the TV would power on, but wouldn't display a picture. A-1 identified the issue as an internal cable that was defective and ordered a replacement cable from LG. A-1 came back out and replaced the internal cable but the issue with displaying a picture persisted. The TV powers on but no picture is displayed. I contacted A-1 again to request their assistance and the owner came out to take a look. He disassembled the TV and re-seated the internal cabling. Afterward it powered up and a picture was able to be displayed. The next morning, I attempted to turn the TV on and no picture was displayed. I turned it off, turned it back on - and it displayed a picture, but just as a precaution I emailed A-1 to let them know that this issue was persisting and asked what the path forward for troubleshooting was. I received no response from A-1. I emailed again this morning reporting that the TV still has issues displaying a picture and received a response that I'm going to have to go through LG for further support. My LG B6 never had any issues displaying a picture until A-1 replaced the panel. Now they're referring me back to the manufacturer for an issue that they can clearly troubleshoot but are refusing to do so. If a company is contracted for warranty repair work and the repair never really works, does the work count as being completed? I'd say that the answer is, "No." Avoid these guys! 4/7/20 - I just had the owner, Jeff, call me in a rage and tell me that he "didn't appreciate" the poor review that I left him on Angie's List (same as here). I've never had a vendor speak to me in the way that he did in my life. There's another review on Yelp (yelp.com/biz/a-1-tv-sale… ) from a woman who describes Jeff's demeanor as being in a rage. It's accurate. Believe her. At the end of the call he told me to "never call him again." This is what you'll be dealing with if you deal with this company. A-1 TV was contracted to replace my OLED panel and it has never worked appropriately since the day it was installed. That's the bottom line. I've been nothing but accommodating during this process. I work in tech and realize that sometimes technical things don't work even if you do things the right way. This issue was never fully troubleshot (after FOUR (4) visits to my home) to determine the actual cause of the fault. Sending me a terse email telling me to pursue further support from LG is passing on the responsibility for the issue. A-1 was hired to perform warranty repair work and it was never appropriately completed. I told Jeff to cancel the ticket. I'll work with literally any other authorized LG vendor in the area to get this work completed. As of today, 4/7/20 - I still have a TV that doesn't work after the initial visit from A-1 on 3/16/20.
Response from A-1 TV Sales & Service LLC
"We only preformed our service per Technical Call Center guidance we abide by there instructions we are sorry you have a issue with your set hopefully LG can get another servicer out who can remedy your issue."
DEBORAH D.
Feb 2020
The technician was punctual, polite and appeared knowledgeable, explaining that he would need to order a part. But nearly three weeks passed and we hadn't heard back from the company. After calling and leaving a voicemail message to find out the status of the ordered part, we contacted the company a third time. We were finally told the part has been discontinued. Why didn't the company contact us to inform us? Very poor communications by A-1 TV.!
Response from A-1 TV Sales & Service LLC
"We apologize for not getting back sooner. We have been backlogged with repairs and my head technician had this under his pile of claims we are working on resolving with LG. No excuses though. As far as needing to make three phone calls, I will have to check why no one answered your voice mails or provided updates for you. This particular model when it suffers flickering image is known to have panel failures, which are astronomically expensive. Why that couldn't have been sufficiently explained when being evaluated will need to be handled as well. Thank You, Zach"
Dwight D.
Oct 2019
Poorly, The left panel of the TV worked intermittently, and I had previously attempted to fix it myself by replacing the boards. I had some success by adjusting the wires, but I'd practically have to take the TV apart each time someone bumped it. So I know it was a loose connection somewhere in the TV. When I took the TV to A-1, based on a few discussions back and forth in Angies list and their good reviews, I hoped for prompt service (especially since so many folks said they serviced TVs in place at home quickly.) Unfortunately, I felt like I had to call twice a day to get an update. There was no clarity on when a diagnostic would be done until they returned my call and said it would be 72 hours pluss a weekend day (this was already 24 hours into the process) before someone could diagnose, but that one of the techs had "taken a quick look yesterday". I explained how frustrating that was, and that I was not impressed by their communication, and planned to write a review at the end of the process. A few hours later, they called and told me that though they hadn't done a full diagnostic, the tech who took a cursory glance (and didn't open the TV to do it) had already decided the left panel was bad, and because that part wasn't available, we should just buy a new TV. Obviously this was VERY frustrating. The receptionist (very friendly!) let me talk to the tech, who insisted over and over that he didn't need to do a comprehensive diagnostic because it was financially a better idea to just buy a new TV. He was unwilling to describe in technical details why (I'm a friggen trained electronics technician, i just didn't have the time to do it myself) why he'd made his assessment and when I asked him to justify his assessment with evidence, he told me "This is why I don't like talking to people like you. You know too much. I don't want to talk to you" and hung up. Now I'm out $75 dollars for a diagnostic that was never fully done, had a tech hang up on me, and lost time driving to drop off the TV, which I now have to go pick up (but they're closed now and tomorrow.) I've got nothing to show for my time and money. Based on my limited experience, I suspect they do the level of work I could do myself in my spare time: They do simple parts swapping and won't take the time to solder or use a multimeter.
Response from A-1 TV Sales & Service LLC
"Your television has a Bus card failure with the LCD panel that’s intermittent due to a tabs bonding issue. The majority of time, we do not have to take the set apart when we see this issue because the display panel indicates exactly what is wrong with it. We have all the tools that we need to fix the television that does not have this kind of issue. You would need an assembly line along with millions of dollars of equipment to fix this issue due to the fact that these are only made in large warehouses in China by thousands of people at a time. Essentially, he would need to replace that bus card or the entire LCD panel which are bonded together in the factory. And you cannot do it without having the very expensive equipment that heat bonds it together. It’s not something that a hot air gun or hairdryer could fix. Please don’t make assumptions that you don’t know."
Irma S.
Jul 2019
My TV was beyond repair. I bought it in 2007. I purchased a new Sony 43 inch TV from A-1 TV Sales & Repair pand thus far am very pleased.
Response from A-1 TV Sales & Service LLC
"We are glad you are enjoying your new Sony television let us know if we can help in any way enjoy your summer tv viewing."
Philip H.
Nov 2018
Extremely well. They obtained the part in two days. They arrived exactly on time and replaced the power supply circuit board in 20 minutes. Pleasant and professional.
Response from A-1 TV Sales & Service LLC
"Thank You for your feedback! Have a happy holiday season!"
Jeanne A.
Oct 2018
This is the 3rd time I've used this company and have always found them knowledgeable, responsive and pleasant to work with.
Response from A-1 TV Sales & Service LLC
"Thank you for being a valued, repeat customer! We are glad that you use us for all of your television repairs!"
Mark V.
May 2018
Excellent. Very happy with the service. He was able to take a very large, very expensive wall-mounted LG plasma TV apart, remove the circuit panel, find the apparently defective parts, remove and replace new sub-parts without having to order a new circuit panel and reinstall everything in one visit. Since then, the problem has not reoccurred. Enjoyed talking with him and was very comfortable with the price and service. Hopefully, I won't have such a problem again in the future but if I do, I would know who to call. Very pleased.
Response from A-1 TV Sales & Service LLC
"Glad we were able to assist you in getting your plasma television back up and working properly."
Bob S.
Mar 2018
Jeff was excellent. On time and work performed quickly and efficiently .Appointment was kept and communication was excellent. Highly recommend for tv service
Response from A-1 TV Sales & Service LLC
"Thank you for your review glad we were able to resolve your issue."
Patricia B.
Dec 2017
Well. Got the work done
Response from A-1 TV Sales & Service LLC
"Thank you for your review of our electronic services glad we could be of assistance please refer us to friends and family if you think we may be able to assist them as well. Regards, Jeff Weiner"
Arnold K.
Nov 2017
I purchased and had a new television installed at a reasonable price.
Response from A-1 TV Sales & Service LLC
"Thank you for the purchase of the new Samsung televison from our company we hope you enjoy your new set for many years to come. Jeff Weiner"
Alan J.
Oct 2017
I was very pleased with A-1's service. A-1 replaced the mother board in the TV. A costly repair ($400) for a TV that was less than 2 years old. A-1 gave us a $50 discount for bringing the TV to their shop versus coming to our home (the cost would have been $450 without the discount). I don't think I would buy an LG TV again. New ones are selling at Best Buy for $700. So, its was barely worth repairing the TV.
Response from A-1 TV Sales & Service LLC
"Parts can be pricey we try to keep prices down to a low level so if the repair is cost effective we can assist our clients if not we may interest the client in a new product that meets their needs at a specific price point. Thank you for letting us be of service. Jeff"
Judy B.
Oct 2017
Wonderful service. Can’t say enough about how great these folks are. Will definitely use again.
Response from A-1 TV Sales & Service LLC
"Thank you [Member Name Removed] for your review of our services we strive to be the best!"
Nancy T.
Oct 2017
A-1 TV Sales & Service, LLC. quickly sent a technician out for a diagnostic service call. The tech pinpointed the problem, estimated the cost of repair and offered suggestions on a replacement TV, but did not push us to choose a new TV instead of repairing the old one. They ordered the part that was needed to repair our TV and scheduled the repair visit. The repair was done promptly and fixed the problem. We also had them install/set up an Apple TV device. The cost of the diagnostic service call was waived when we opted to have them do the repair. Their technicians were pleasant and knowledgable. We would definitely use the company again.
Response from A-1 TV Sales & Service LLC
"We would like to thank you for the review of our company's services and value your feed back as a judge on what we are able to accomplish for our valued clients of Angies list."
LINDA M.
Sep 2017
It was a great experience. They fixed the problem. I took the TV in because it was broken. I liked the price for what needed to be done, compared to what the prices were. I had looked it up and pretty much knew what was wrong with it, and they confirmed it. I did take them awhile to get the part. It was an unusual part. He was very knowledgeable. I had read a lot on the internet, and he explained some things to me that I didn't quite understand.
Response from A-1 TV Sales & Service LLC
"Thank you the review of our company we hope we meet all of your expectations using our company's services."
Karen S.
Sep 2017
Everything went smoothly from the first visit for estimate, through order and installation of fan. Owner and staff were very professional and personable.
Response from A-1 TV Sales & Service LLC
"Thank you for your review other services always glad to assist to get the television up and running so you and the family can watch the television and enjoy your shows."
Denise W.
Sep 2017
unknown
Response from A-1 TV Sales & Service LLC
"Thank you for the review we were glad that we were able to resolve your issue so you and your family can watch your television."
Corrine L.
Aug 2017
Two technicians arrived on Saturday and did their check. The TV was a done deal b/c the LED lights were out. Since they sell televisions I ordered one on Tuesday and Wednesday they delivered, installed, set it up and took the old one away. I love my Samsung 55" Smart UHD television! Thanks guys!
Response from A-1 TV Sales & Service LLC
"Glad you are enjoying your new Samsung television we like the performance that they give our treasured clients for family viewing enjoyment of your favorite shows. Thank you, Jeff A-1 TV"
Jason H.
Aug 2017
Technician arrived late on the first day. He ordered the part and was late on the date he would return to complete the repairs. The technician fixed the television but I had to call him back to correct one of his repairs. A date and time was set for his return and he was late for that appointment. TV is working without issue, but concerns over his punctuality
Response from A-1 TV Sales & Service LLC
"We try to be on time always but with the traffic in the metro area it can be hard to be punctual always we do try our best to meet all of our clients needs for service."
William W.
Jul 2017
Just fine.
Response from A-1 TV Sales & Service LLC
"Thank you for the review of our [Member Information Removed]'s performance to let us know we meet you expectations for the repair. Regards, Jeff Weiner A-1 TV"
Steve B.
Jun 2017
It went well.
Response from A-1 TV Sales & Service LLC
"Thank you for the review of our services we try to hold our costs at a minimum to resolve issues sometimes parts are very expensive to replace."
Nichol E.
Jun 2017
Jeff Weiner immediately identified the problem and helped me figure out whether I needed a new TV. He pointed out advantages to the cheaper option of fixing the old one: I did that, and it works great now. (Because the prices were so good, I also brought a replacement TV for an even older one in another house.)
Response from A-1 TV Sales & Service LLC
"Thank you for coming by and allowing us to be of assistance to you . Looking forward to helping you if you have any future television needs!"
Maureen C.
May 2017
Great! Excellent product and customer service
Response from A-1 TV Sales & Service LLC
"Thank you for the review of our services let us know if we can be off assistance in the future. Jeff Weiner"
Clif W.
May 2017
Went beautifully and quickly, this TV repair shop does superlative work!!
Response from A-1 TV Sales & Service LLC
"Thank you for your kind review of our service work glad we could be helpful in resolving the issue with your electronics. Jeff Weiner"
Licensing
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FAQ
A-1 TV Sales & Service LLC is currently rated 4.8 overall out of 5.
A-1 TV Sales & Service LLC accepts the following forms of payment: CreditCard
No, A-1 TV Sales & Service LLC does not offer free project estimates.
No, A-1 TV Sales & Service LLC does not offer eco-friendly accreditations.
No, A-1 TV Sales & Service LLC does not offer a senior discount.
No, A-1 TV Sales & Service LLC does not offer emergency services.
No, A-1 TV Sales & Service LLC does not offer warranties.