Get matched with top septic tank pros in Bartlett, TN

"as advertised"

"They replied to my message in a timely manner (this was on a Friday) and came out and replaced the unit on Monday. I'm pleased with the results. David was personable and knowledgeable, and I will use their services in the future."

"The repairmen, Will and Terry, arrived on time and diagnosed the issue quickly. They had the part in their truck and completed the repair. They replaced the surface igniter, checked and cleaned the flame sensor and pressure switch. They were friendly and worked professionally."

"Do not use this company for electrical work. I had a breaker replaced today around 2:40 pm and by 4:45 pm I walked to the back of my house and smelled a strong smoke order. I found that an outlet was smoking and there was absolutely nothing plugged into it or any other outlet in the room. I called conway immediately. I was told by the first agent that a service person would be back at my house between 6 pm and 9 pm tonight. Immediately after the call I received a text at 5:07 stating that my appointment has been scheduled for Thursday between 10 am and 2 pm. I called conway 4 additional times to request that someone come out tonight for safety reasons. Every time the representatives told me that they were escalating my request. What that means is my emergency was not their issue. Finally at 7pm I called again and was told by an agent that no one would be able to come tonight and they were escalating my request to have someone to come in the morning. Not only did the phone agents lie"

"Professionalism, they were very prompt and the person who called me was very courteous."

"Excellent. Stewart plumbing technician was professional and knowledgeable. My husband and I were stressed over a broken pipe problem. They came and inspected everything, performed the necessary repairs and Left everything in order. I"

"We had used Garrett and they were awesome. We had a gas leak that needed repaired quickly and Garrett couldn't get to us for a few days. We called Tim Ferguson because we were going to be without hot water. Tim Ferguson explained the process that they would be out the next morning, give an estimate to be signed, go to the city for a work permit, and once the permit was issued begin work. This was Tuesday morning they came at 8:15. No estimate was presented or signed. They came back later Tuesday morning, said they had permit and completed work and they put a 40 lb pressure test on the line that had to maintain at 40 lbs for 12 hours then the city building inspector could evaluate, tag that it's OK, and jea could reconnect. 12 hours would have been up at 2:30am Wednesday. My husband called at 8am Wednesday to follow up and he was told we were at the mercy of the city inspector and that office and that that office "didn't get in a hurry." We waited until 2 pm on Wednesday and called the city building inspectors office ourself when we were told that Tim Ferguson had not filed for the work permit as they said they had. We called Tim Ferguson about this and spoke with Brian Ferguson who said the building inspectors office had told 2 of their customers the same thing. He said the city had deducted payment for the permit from their account and that he was looking at the permit in front of him. He said he would contact the building inspectors office and take care of it. On Thursday we contacted the city inspectors office again who said they still had no application for permit. After many conversations with various people at Tim Fergusons, we were finally told by Paula Marrow the admin assistant at the building inspectors office that the permit request was received electronically Friday morning and the building inspector was scheduled to come out the following Monday. After many request to various people at Tim Ferguson, including Brian Ferguson by my husband in person, no one produced any proof that they had filed for the building permit on Tuesday as we were told. We wanted this in order to take issue with the city. The only thing Tim Ferguson produced was the permit that was issued on Friday and dated fridays date. We were told this was all they could produce and would produce. All the staff at Tim Fergusons were all too ready to throw the building inspectors office under the bus but never produced the proof they said they had. Its unfortunate but it appears that Tim Ferguson is not honest and forthright. Go to Garrett!"

"We had very BAD experience dealing with this company. After pressure test, they broke our water heater and provided wrong diagnosis and ask us to replace gas control valve. MLGW technician indicated to us they have put too much pressure to cause the water heater male function during pressure test. We bought gas control valve and they replaced it but the water heater is still not working. We ask them to take the part off so we can return it but THEY REFUSE TO GO BACK TO TAKE THE PART OFF. The front desk lady was super RUDE and would not give customer any chance to speak. They charged $1200 to get pressure test passed. PLEASE DO NOT EVER GO TO THIS COMPANY."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."