Conway Services

Conway Services in Memphis, Tennessee is by far the most unreliable company around. They advertise that they are available 24/7. They have a call center out of Texas that answers their calls. They sell you packages that say you are and Elite member and will be contacted by a team member, however it is impossible to speak with someone that actually works at the company. I would highly advise not to use this company for anything.

This was our first experience with Conway Plumbing Services but we will definitely be back. Late yesterday afternoon we discovered a sudden water leak in plumbing under a bathroom sink. We contacted Conway Services who immediately scheduled a plumber to come at 8:00AM this morning. Mr. Nova Kopolovic arrived promptly at 8:00AM today and within an hour our leak was repaired and we were preparing to go to work ourselves. Wonderful prompt response and excellent customer service. Thanks so much!! We'll difinitely keep Conway on our call list for home repairs and services.

Very professional. Not Celt and cleanly done repairs.

Everything went well. Had an issue with a/c not cooling for a while after a power surge. Tech came out within the promised window and was courteous and respectful. Recommended a whole house surge protector and a condenser unit cleaning. Tech came back out the next day (as he needed to get the new part) and he got the work done quickly and efficiently, with the help of another tech who helped with the electrical work.

The technician was polite and efficient. He got right to work and had the issue diagnosed and fixed in less than an hour.

My wife was told they had a $89 drain cleaning special & a referral fee 4 coming out that's waived if they do the job. I called&was told the same thing. The guy gets here&says it'll be ~$450&the $89 fee was for the referral. He was extremely rude & condescending to my grandmother, a 80yr old woman. She has a HVAC contract with Conway & was told they waive the referral& give a 15% discount, because of it & they'd tell him. He said he couldn't fix it & said he's supposed to charge the full $450, but would only charge the $89 referral. My grandma tells him the referral is supposed to be waived&They were supposed to let him know& let her call. He cuts her off & says, "then I'll have to charge you the full 450 &report you didn't pay." hung up in her face&started to leave while ignoring me. I apologized& said I'd pay him, even though he was extremely rude & disrespectful. Then He just left when I went to get the money out the room & I Wasn't gone 5min. He was rude & very disrespectful!

Services: Plumbing pipe repair, Installation, Plumbing leak detection Critical: Professionalism, Punctuality, Responsiveness Conway repaired my frozen inside and outside pipes in January. The work was done in a timely manor, however I have not been able to get all of the documentation that I need for my insurance company. I took out a loan to pay for this repair. When it was done, Landon (Plumber) said he had sent everything the insurance needed. I released the loan to pay for the work. Then I get a call from my insurance stating they never received any documents. The repair was completed January 11 and it is now the end of March. I have made several phone calls to the office (the 2 ladies that I spoke to were great) but I have never been contacted by anyone. This is my last attempt to get some help concerning this matter.

Conway installed a Generac generator outside our home and it has been wonderful! Their technicians were efficient and speedy with the installation- they had it running in one day. Technician Michael Bystrzcki came today and checked the generator and explained to my husband the particulars of the machine and the continued service they will provide to make sure it runs efficiently. We are thoroughly pleased with Conway Services.

Fantastic: Samuel went above and beyond with his inspection and cleaning.

Our service tech, Jerry White, was curious, clean, knowledgeable & professional. He was detailed on comments & explained recommendations carefully.

Dylan was very knowledgeable, courteous, and explained everything thoroughly.

The crew arrived on time following a notification that they were on their way. They installed the generator, and when anyone needed to be inside our home, he asked to go in, put on his booties, wiped his feet and went about his business. It took about four hours to install the generator and get everything cleaned up, explain the machine to us and depart the worksite. These technicians were like all others we have had from Conway (tankless water heater, outside gas line to grill, and ordinary plumbing) highly professional and efficient. The service may cost a bit more than the big box contractors, but it is worth it!

Brayden was on time and polite. He explained the service and asked if we had questions. He completed the work and documented the results, explaining along the way. He suggested needed repairs and was able to do them right away, which makes it nice not to have to schedule a future visit. A colleague delivered a needed part so the service could be completed. We appreciate Conway’s service. Thank you!

This has got to be the worst experience I’ve ever had with an HVAC company. I discovered a gas leak at 3am on Friday morning so I called the MLGW emergency number to come check it out. They arrived within 10 minutes and found the leak coming from joints in our old pipes. The tech checked our HVAC and said, “I’m going to have to turn your gas off from outside to be safe but don’t let anyone come in here and try to sell you a new furnace because this one looks great.” I call Conway Services that morning to try to get someone out to fix our leak because that had to be repaired in order for MLGW to unlock our gas. Conway can’t get to us until Saturday morning. Mind you it is 30° outside and we have just spent 24+ hours without heat. A Conway tech arrives on Saturday morning and after inspecting our unit, taking a very strange video that included him videoing my wife and making her wave at the camera, he tells us immediately that we need a new unit both downstairs AND upstairs. He didn’t even attempt to address the gas leaks. He then sits down with my at my kitchen table and lists out why we need a new unit, with air purifiers, and a new furnace all for the modest cost of $10,500 but that we also need to act today because they have a deal going on “while supplies last.” I then ask him if he can fix the gas leak so we can at least get our unit back on and have heat in the house (it has been working perfectly fine). He decides to hold my pregnant wife and I hostage by saying that he will not agree to repair the gas leak because he thinks the whole unit is in such bad condition that it must be replaced immediately. So I pay him $90 to get the h*** out of my house and I call a family friend who owns a commercial heating and air company. He send out two of his guys and they laugh at me for even calling Conway because they say Conway’s name says it all (cons). They proceed to tell me that they’ve been on jobs where Conway techs have intentionally disconnected wires and tampered with systems in order to get the homeowner to buy new unit. So these guys install two ionizers, fix the gas leak and run a tune ups on both systems for less than a quarter of the cost of what Conway offered. I tell you all of this for two reasons: (1) don’t ever hire this company to do work on your HVAC unit (2) Message me if you want the names of the guys that helped me because they are awesome, straightforward, hardworking and most of all honest. Conway SUCKS. I’ve uploaded a photo of the estimate from Conway below.

Went well. Michael is great! The bulbs are very expensive. It would be a good idea to inform customers of the replacement cost of bulbs before initially installing the UV unit. Also, consider monthly debits or increasing the cost of the Comfort Club to defray some of the cost when replacement bulbs are needed. Thanks!

Will never call them again. We asked that they inspect and tune up the HVAC system in a house we just purchased. The technician tuned up the AC but told us the furnace needed replacement and suggested we get one of their sales people to come right away. He said the 29-year old furnace had a bad blower and badly rusted heat exchanger and that some of the system was not installed properly. The sales person came out the next day and generally agreed with what the technician had said and quoted us $13,700 for a new system. It was all bull and scare tactics. We had two other contractors come out. One said the furnace was not that bad and it was no rush to replace it. He said a 29-year old furnace had outlived its intended life but it was still working ok. He quoted us about $7,500 for complete replacement. The last contractor did a more thorough inspection including a video inspection of the heat exchanger. I looked at the screen with him and we saw no rust, no holes and no cracks. He also said the blower was a bit out of balance but it is not unusual and it made no noise. Finally, he also said the 9-year old AC did not need replacement simply because it uses R22 coolant because the system can handle using R412 whenever it needs a recharge. Conway tried to use high pressure and scare tactics and it didn’t work. If you call them for their $57 tune up watch out because they’ll try it on you too.

Good Explained in detail and frequency to change the air filters every year.

The gentleman that came out and explained everything and what was needed to fix the water heater and he did exactly that. He was extremely knowledgeable, helpful, and professional.

Perfectly. Did everything he promised to do.

MR. MIKE DAVIS WAS THE GENTLEMAN WHO SERVICED OUR SYSTEMS. HE WAS VERY POLITE AND PROFESSIONAL AND MADE US FEEL VERY SECURE THAT OUR SYSTEM IS READY FOR THE COLD MONTHS. WE ARE VERY HAPPY WITH CONWAY SERVICES AND WILL CONTINUE USING THEM NOW AND IN THE FUTURE.

The technician's name was Rico and he was excellent. I nearly had a heart attack when I saw the price but I needed it done so I did it. I will definitely shop around next time before I go to Conway simply because of the price. On the upside they guarantee it and if I have any problems they will come back no charge

Excellent work that what Jedarrius Braxton did and I wish if any time that I need some work at my unit to send him to my house..

George Martin did a very thorough check and cleaning of my air conditioner. At every step he explained what he was doing, why he was doing it, and how it would help my unit to function well. And, as has been the case with everyone with whom I've dealt at Conway, he was pleasant and personable. George couldn't have done a better job if he'd been working on his own home! High recommendations!

Jimmy was outstanding. He was very nice and fully explained the benefits to us. We are breathing more easily already!

They were recommend to me by my daughter. Excellent!