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Conway Services
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
For fast, exceptional service for your heating, cooling or plumbing needs, call now: 901-443-1870! Conway Services has been a trusted source of home comfort throughout the Mid-South since 1990. In 2010, Conway Services joined the ARS®/Rescue Rooter® network and became part of one of the leading air conditioning and heating companies in the nation. As Memphis and Mid-South residents are well aware, the weather is cold in the winter and hot and very humid in the summers. Fortunately, customers throughout Memphis and surrounding areas, can rest assured that we are on hand to serve their needs. Whether it’s air conditioning, heating, insulation or plumbing, Conway Services has you covered. Plus, each time you call you will be greeted by a friendly and caring Conway Services customer service professional. When it comes to home comfort, for the kind of service, expertise and convenience we know you want and the great value and savings you deserve, call Conway Services today, the Mid-South’s premier, heating, cooling & plumbing service company. Angie's List Super Service Award winner 7years running! License # 64210, 64365 (EAS), MS 19668
Business highlights
35 years of experience
Services we offer
HVAC systems/air conditioning/furnaces repairs, dehumidifies & air purifiers; home service and maintenance plans., emergency services & new/replacement installation. Plumbing services including: emergency service; hot water heater installation & repair; drain & pipe cleaning; clog removal; garbage disposal installation and repair; faucet/sink, preventative maintenance, showers/tub & toilet installation & leak repair. Extras for your home including: duct cleaning; whole home humidifiers
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7544 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 8% | ||
| 3% | ||
| 1% | ||
| 3% |
Showing 1-25 of 544 reviews
Sherrie S.
Jun 2025
Conway Services in Memphis, Tennessee is by far the most unreliable company around. They advertise that they are available 24/7. They have a call center out of Texas that answers their calls. They sell you packages that say you are and Elite member and will be contacted by a team member, however it is impossible to speak with someone that actually works at the company. I would highly advise not to use this company for anything.
Jeune W.
Feb 2025
This was our first experience with Conway Plumbing Services but we will definitely be back. Late yesterday afternoon we discovered a sudden water leak in plumbing under a bathroom sink. We contacted Conway Services who immediately scheduled a plumber to come at 8:00AM this morning. Mr. Nova Kopolovic arrived promptly at 8:00AM today and within an hour our leak was repaired and we were preparing to go to work ourselves. Wonderful prompt response and excellent customer service. Thanks so much!! We'll difinitely keep Conway on our call list for home repairs and services.
Michael O.
Sep 2023
Very professional. Not Celt and cleanly done repairs.
Response from Conway Services
"[Member Name Removed], thank you for taking the time to leave us a stellar review. We appreciate you!"
Linda P.
Jul 2023
Everything went well. Had an issue with a/c not cooling for a while after a power surge. Tech came out within the promised window and was courteous and respectful. Recommended a whole house surge protector and a condenser unit cleaning. Tech came back out the next day (as he needed to get the new part) and he got the work done quickly and efficiently, with the help of another tech who helped with the electrical work.
Response from Conway Services
"Thank you for leaving us this fantastic review, [Member Name Removed]! We work hard to deliver exceptional service on every visit and appreciate your business. Please don't hesitate to call us for any future needs."
Linda P.
Jul 2023
The technician was polite and efficient. He got right to work and had the issue diagnosed and fixed in less than an hour.
Response from Conway Services
"Thank you for taking the time to share your positive experience with us, [Member Name Removed]. Conway Services strives to provide exceptional service and are happy to hear we delivered! We appreciate you."
Karista P.
Mar 2023
Services: Plumbing pipe repair, Installation, Plumbing leak detection Critical: Professionalism, Punctuality, Responsiveness Conway repaired my frozen inside and outside pipes in January. The work was done in a timely manor, however I have not been able to get all of the documentation that I need for my insurance company. I took out a loan to pay for this repair. When it was done, Landon (Plumber) said he had sent everything the insurance needed. I released the loan to pay for the work. Then I get a call from my insurance stating they never received any documents. The repair was completed January 11 and it is now the end of March. I have made several phone calls to the office (the 2 ladies that I spoke to were great) but I have never been contacted by anyone. This is my last attempt to get some help concerning this matter.
Response from Conway Services
"Thank you, [Member Name Removed], for sharing your experience and allowing us the opportunity to improve our communication processes for both you and our future customers. We encourage you to text us your full name and address (including zip code) to 901-657-2859 so our Quality Assurance Manager, Lisa, may contact you for further discussion and assistance."
Anita V.
Feb 2023
They are excellent, very satisfied
Response from Conway Services
"[Member Name Removed], thank you for taking the time to leave us a 5 star review. You're a valued customer and we appreciate your business!"
George C.
Jul 2022
Fantastic: Samuel went above and beyond with his inspection and cleaning.
Response from Conway Services
"Thank you for the positive review, [Member Name Removed]. We're proud to have outstanding representatives like Samuel on the team providing exceptional service. You're a valued customer and we appreciate your business!"
Betty E.
Jul 2022
Our service tech, Jerry White, was curious, clean, knowledgeable & professional. He was detailed on comments & explained recommendations carefully.
Response from Conway Services
"[Member Name Removed], thank you for sharing your experience. We strive to provide exceptional service for each customer and we're excited to hear that Jerry delivered! Thank you for choosing Conway Services as your premier service provider."
Cherie B.
Jun 2022
Dylan was very knowledgeable, courteous, and explained everything thoroughly.
Response from Conway Services
"[Member Name Removed], thank you for sharing your great experience! We are proud to have Dylan on the team, and always pleased to hear how they are providing exceptional service. We appreciate your business!"
John P.
Jun 2022
The crew arrived on time following a notification that they were on their way. They installed the generator, and when anyone needed to be inside our home, he asked to go in, put on his booties, wiped his feet and went about his business. It took about four hours to install the generator and get everything cleaned up, explain the machine to us and depart the worksite. These technicians were like all others we have had from Conway (tankless water heater, outside gas line to grill, and ordinary plumbing) highly professional and efficient. The service may cost a bit more than the big box contractors, but it is worth it!
Response from Conway Services
"Thank you, [Member Name Removed], for your awesome review! We are happy to hear we arrived on time and able to provide such exceptional service. Customer service is our number one goal, and we appreciate your business!"
Allison B.
Jun 2022
Brayden was on time and polite. He explained the service and asked if we had questions. He completed the work and documented the results, explaining along the way. He suggested needed repairs and was able to do them right away, which makes it nice not to have to schedule a future visit. A colleague delivered a needed part so the service could be completed. We appreciate Conway’s service. Thank you!
Response from Conway Services
"[Member Name Removed], thank you for the awesome review! We are committed to providing the absolute best in service, and we're proud to hear Brayden was able to take care of you. Having great technicians on our team is something we are proud of. We appreciate your business!"
Houston C.
Feb 2022
This has got to be the worst experience I’ve ever had with an HVAC company. I discovered a gas leak at 3am on Friday morning so I called the MLGW emergency number to come check it out. They arrived within 10 minutes and found the leak coming from joints in our old pipes. The tech checked our HVAC and said, “I’m going to have to turn your gas off from outside to be safe but don’t let anyone come in here and try to sell you a new furnace because this one looks great.” I call Conway Services that morning to try to get someone out to fix our leak because that had to be repaired in order for MLGW to unlock our gas. Conway can’t get to us until Saturday morning. Mind you it is 30° outside and we have just spent 24+ hours without heat. A Conway tech arrives on Saturday morning and after inspecting our unit, taking a very strange video that included him videoing my wife and making her wave at the camera, he tells us immediately that we need a new unit both downstairs AND upstairs. He didn’t even attempt to address the gas leaks. He then sits down with my at my kitchen table and lists out why we need a new unit, with air purifiers, and a new furnace all for the modest cost of $10,500 but that we also need to act today because they have a deal going on “while supplies last.” I then ask him if he can fix the gas leak so we can at least get our unit back on and have heat in the house (it has been working perfectly fine). He decides to hold my pregnant wife and I hostage by saying that he will not agree to repair the gas leak because he thinks the whole unit is in such bad condition that it must be replaced immediately. So I pay him $90 to get the h*** out of my house and I call a family friend who owns a commercial heating and air company. He send out two of his guys and they laugh at me for even calling Conway because they say Conway’s name says it all (cons). They proceed to tell me that they’ve been on jobs where Conway techs have intentionally disconnected wires and tampered with systems in order to get the homeowner to buy new unit. So these guys install two ionizers, fix the gas leak and run a tune ups on both systems for less than a quarter of the cost of what Conway offered. I tell you all of this for two reasons: (1) don’t ever hire this company to do work on your HVAC unit (2) Message me if you want the names of the guys that helped me because they are awesome, straightforward, hardworking and most of all honest. Conway SUCKS. I’ve uploaded a photo of the estimate from Conway below.
Eugene S.
Dec 2021
Went well. Michael is great! The bulbs are very expensive. It would be a good idea to inform customers of the replacement cost of bulbs before initially installing the UV unit. Also, consider monthly debits or increasing the cost of the Comfort Club to defray some of the cost when replacement bulbs are needed. Thanks!
Tyler M.
Mar 2021
Was repaired quickly and easily
Harish B.
Feb 2021
Good Explained in detail and frequency to change the air filters every year.
Frankie P.
Feb 2021
The gentleman that came out and explained everything and what was needed to fix the water heater and he did exactly that. He was extremely knowledgeable, helpful, and professional.
Response from Conway Services
"Thank you so much for the kind words, [Member Name Removed]! We are thrilled that you are satisfied with our service!"
Jackie L.
Dec 2020
Perfectly. Did everything he promised to do.
Response from Conway Services
"Thank you for taking the time to post a review. We are happy to see that our technician did a good job for you. We are glad to have you as a Conway Services customer."
BETTY D.
Oct 2020
MR. MIKE DAVIS WAS THE GENTLEMAN WHO SERVICED OUR SYSTEMS. HE WAS VERY POLITE AND PROFESSIONAL AND MADE US FEEL VERY SECURE THAT OUR SYSTEM IS READY FOR THE COLD MONTHS. WE ARE VERY HAPPY WITH CONWAY SERVICES AND WILL CONTINUE USING THEM NOW AND IN THE FUTURE.
Response from Conway Services
"[Member Name Removed], thank you for taking the time to post a review for Mike. We are happy to see that he did a good job for you. I will share your comments with Mike and his manager. We are glad to have you as a Conway Services customer."
Henrietta B.
Oct 2020
It went well, no complaints
Ferrell M.
Sep 2020
The technician's name was Rico and he was excellent. I nearly had a heart attack when I saw the price but I needed it done so I did it. I will definitely shop around next time before I go to Conway simply because of the price. On the upside they guarantee it and if I have any problems they will come back no charge
Jan S.
Aug 2020
George Martin did a very thorough check and cleaning of my air conditioner. At every step he explained what he was doing, why he was doing it, and how it would help my unit to function well. And, as has been the case with everyone with whom I've dealt at Conway, he was pleasant and personable. George couldn't have done a better job if he'd been working on his own home! High recommendations!
Bob N.
Aug 2020
Jimmy was outstanding. He was very nice and fully explained the benefits to us. We are breathing more easily already!
Response from Conway Services
"Thank you very much for your review and we are glad you were happy with the service. We will be here when you need us next."
Frances B.
Mar 2020
They were recommend to me by my daughter. Excellent!
Response from Conway Services
"We are so happy to hear that you are pleased with our service! Thank for letting us serve you and for being a Conway Services customer!"
Greta W.
Dec 2019
Conway Services sent their Master Plumber, Mr. Bates, the same day. He located and repaired a leak that was in the wall of the master bathroom. He was extremely kind, knowledgeable, and very professional. We had been dealing with the leak for a week and kept the main water line off execpt 2 times a day. The first company we called assumed the leak was in behind the wall in the slab. They refused to remove the bathroom vanity to get in the wall. We called someone to remove the vanity only to realize that the plumbing was still attached. We were not happy the first company sent a plumber who claimed the vanity must be removed (which was understandable) but the guy/company would not remove it before the job could begin and did not perform the very first step of disconnecting the vanity plumbing. Yet they charged us a service call and no actual work was performed. The second plumber we called was an owner operator one man business and did not come back when he said he would. We were very pleased with Conway Services and will be calling them for all of our plumbing needs and specifically requesting Mr. Bates.
Response from Conway Services
"We're thrilled to hear that you are happy with our service! We will be sure to pass on your kind comments to Bruce and his manager. Thank you for being a Conway Services customer, we truly appreciate it!"
Licensing
State Contractor License Requirements
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FAQ
Conway Services is currently rated 4.7 overall out of 5.
Conway Services accepts the following forms of payment: CreditCard
Yes, Conway Services offers free project estimates.
No, Conway Services does not offer eco-friendly accreditations.
No, Conway Services does not offer a senior discount.
No, Conway Services does not offer emergency services.
No, Conway Services does not offer warranties.