Founded 1989 • With Angi since August 2005
Service Provider ResponseI'm sorry that you feel that the person that you spoke with did not care, but the reality is that we have found most of the time there are additional issues with chimneys and fireplaces that must be addressed to put them into safe working order. It's because we do care that we recommend an inspection be done, and not just address obvious deficiencies or something recommended by another firm. Our technicians are certified by the Chimney Safety Institute of America and are trained to inspect to the National Fire Protection Association standards and International Residential Codes. It takes time to conduct a proper inspection and to communicate our findings to homeowners and to provide the appropriate solutions, and for this service we must charge a fee. We will often apply the fee to the work when a proposal is accepted. Our clients usually understand this and have found value in the service we provide as you can see by the many reviews they have left on Angie's List and other online review sites.
Service Provider ResponseThank you for taking the time to share about your experience with our company. We are glad that you were happy with the service and we appreciate your choosing American Chimney!
Service Provider ResponseIt's always great to hear that our technicians provide a high level of customer service. Thank you so much for choosing us and for taking the time to share about your experience. We truly appreciate it!
Service Provider ResponseI'm so glad to hear that things went well and that you're happy with how the teamed performed. Thank you for taking the time to share about your experience!
Service Provider ResponseWe are very happy that you were satisfied with our service and that you were well taken care of. Thank you so much for the opportunity to service your fireplace and chimney and for sharing your experience with Angie's List members. We really appreciate it!
Service Provider ResponseI'm glad you are happy with the service and that our technician was thorough and helpful. This is what we strive for and it's great to know when we succeed. Thank you for choosing American Chimney and for taking the time to share your experience!
Service Provider ResponseI'm glad that you are happy with the work that we did, and understand that you want a good value for the services that you pay for. You clearly take pride in your home and are concerned with keeping things up to high standards. I know that we are not cheap, but we do try and provide high quality craftsmanship and excellent customer service. Providing a living wage, health insurance assistance, retirement benefits, paid vacations, and ongoing training certainly increase the cost of how we do business. We are proud of the team we've built and believe that if we take good care of our employees that our employees will take good care of our customers. Thank you for allowing us to work on your home!
Service Provider ResponseI'm glad that you are happy with how the project went. I will share this with our crew and let them know. Thank you so much giving us the opportunity to help you with the project and for taking the time to share your experience. We really do appreciate it!
Service Provider ResponseWe can certainly try and help you, but we don't have your contact information. We don't see that you've reached out to us through Angie's List messages and have no record of you contacting us. Please give us a call at (503) 644-0393 and we can discuss your project.
Service Provider ResponseThank you for the kind words! We are glad that you are happy with the project, and hope that you will continue to enjoy your fireplace for many years!
Service Provider ResponseI can understand your frustration believing that you left a message on our voicemail that wasn't returned. We sometimes will get phone messages left where the caller doesn't leave a phone number or we can't understand the phone number. I asked each of our staff if the name of the customer was familiar and nobody recognized it. I'm sorry that we your call was not returned.
Service Provider ResponseMr. [Member Name Removed], I am sorry that you were not satisfied with the inspection report that you were given by our technician, and also that you believe he was trying to oversell you. First, yes, we do charge to send out a technician and do a thorough inspection and provide a detailed inspection report with photos. We reviewed the cost of the appointment with you when the appointment was scheduled and you agreed to that. We do not base our fees or our quality of service on what other companies do. All of our technicians are certified by the Chimney Safety Institute of America and are trained to diagnose chimney problems and recommend appropriate solutions. After reviewing the photos and report of our technician I'm in agreement with his recommendations. There are loose brick and you can actually see right through some of the mortar joints - this warrants reconstruction. I caution you with regard to the crack in the back wall of your fireplace. We were involved with a situation where just such a crack allowed hot air through that and the crack in the masonry wall directly behind it where there was combustible framing. This caught fire and caused $ 120,000 of damage to the home. We do not brush off these cracks as "not significant". We care about our customers and want them to be well informed about their fireplaces and chimneys so they know what is in satisfactory condition and what needs attention. We are sad to lose you as a customer and would have appreciated the opportunity to address your concerns directly. We wish you the best in the future. Sincerely, Steven R. Pietila General Manager
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2022 Super Service Award
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Health & Safety Measures
American Chimney & Masonry is currently rated 4.7 overall out of 5.
American Chimney & Masonry is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
American Chimney & Masonry accepts the following forms of payment: Check, Visa, MasterCard, PayPal, Financing Available, Discover, American Express
No, American Chimney & Masonry does not offer free project estimates.
Yes, American Chimney & Masonry offers eco-friendly accreditations.
Yes, American Chimney & Masonry offers a 5% senior discount.
Yes, American Chimney & Masonry offers warranties.
American Chimney & Masonry offers the following services: Chimney sweeps, Chimney sweeping, Chimney cleaning, chimney inspection, chimney repair & restoration, chimney caps & dampers, chimney liner system installation, dryer vent cleaning, wood & gas stove sales & installation, fireplace repair, fireplace installation, Gas log installation, Gas fireplaces, Gas appliances service, Wood burning fireplace, Wood burning stoves, Outdoor fireplaces, Fireplace waterproofing