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"We had a refrigerator quit working two days before Christmas, Dylan Hamilton did respond, he went to the home, determined that he could get the parts and fix the refrigerator. He asked me for a check of 350. before he did the work, I thought this odd, he said he would get parts and go the next day, which was Christmas, I told him I needed this done quickly, because the home is a rental, and a refrigerator is necessary. He tried to make an appointment to do the work on Christmas, my tenants had someone visiting, they wanted to be extra careful during covid. so they did not want a repairman in the house on Christmas. For some reason Dylan did not try to do the repair on Saturday or Sunday. On Monday we were expecting him all day, then he told us he got in a car accident. I waited all day on Tuesday not hearing from Dylan, no phone calls. By Wednesday my tenants were very upset, no refrigerator for a week. i have asked Dylan for a refund, he said i should be getting one, but i have not received my refund. I did not receive the services, and i need a refund. I am very unhappy with the company for no service and no refund. It was an extremly stressful time, waiting for him to call and do the work for many days, and getting no phone calls."

"For a recent kitchen remodel I purchased several appliances from Johnson Brothers. After less than a year the induction cooktop began failing repeatedly. Neither Johnson Brothers or the manufacturer's repair service were able to repair the unit. After finally filing a complaint with the BBB the manufacturer replaced the cooktop with a new unit but the issues had not been corrected in the new unit by the manufacturer so I chose to purchase a different more reliable brand. Johnson Brothers were happy to sell me a more expensive cooktop but would not accept the new unopened cooktop for credit towards the new more expensive purchase. It would have cost them nothing to return the new unopened cooktop to their inventory where they could easily have sold it but they chose not to provide that support to me. Their refusal to support their customer led me to purchase my new cooktop from another dealer that offered better customer support. I will not do business with Johnson Brothers again."

"It went smoothly. They always kept in touch with email's & phone calls. They called 1/2 hour before scheduled time to say they were on their way. The laid down mats to protect my floors. The cleaned out the insert and vacuumed all around so not to spill any debris into the room. They were worth every penny. They said the stove was about 600 lbs. They carefully explained about the EPA needed proof that the stove was removed & destroyed which I had no idea it was needed."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."