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About us
Marshall's has been helping people feel comfortable in their homes and businesses across Lane County since 1948. We offer you heating, cooling, fireplaces, insulation, water heater/boiler and radiant floor system estimates, installation, repair and maintenance services. As a 2019 Super Service Award Winner, our Angie’s List Member’s “A” rated reviews have been based on our family approach to offering 24 hour, 7 days a week, emergency service and repair, personalized system design to installation, and maintenance agreements. Whether you are looking for information to maintain, repair, replace, or install, we strive to provide the best options and of energy-efficient and environmentally friendly products at a competitive price point for your home or business. For live assistance, please call (541) 747-7445. If your request is non-emergency, please go to marshallsinc.com/schedule-service.
Business highlights
Se habla espanol
Family owned & operated
Emergency services offered
LGBTQ+ Friendly
77 years of experience
Services we offer
Commercial & Residential: Air Conditioning, Heating, Ductless Systems, Duct Cleaning, Heat Pumps, Fireplaces, Radiant Floors, Boilers, Geothermal, Water Heaters, Insulation, Indoor Air Quality, Service Repair, 24 Hour Repair and Estimation Services.
Services we don't offer
Portable or window AC units
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
Our recent projects
- 27
Assorted photos uploaded by Marshall's Inc
- 6
2020Gas Fireplace Install
$6000-$10000 - 20
2021Duct Cleaning
$600-$1800 - 4
2021Wood Stove Install
$5000-$15000
Reviews
4.6103 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 10% | ||
| 3% | ||
| 2% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 103 reviews
Luke C.
Apr 2023
My experience with Marshall's has been nothing short of horrible. We paid Marshall's to install a new furnace, add an air conditioning unit, and move our water heater. The plumber they contracted completely screwed up our pipes when moving the hot water heater leaving us unable to get more than a trickle of hot water for 4 days. They installed the AC Unit, but then completely forgot to run power to it. We discovered this months later when it was 100 degrees out. We stuck with them and had them come out to perform yearly maintenance on our brand new furnace. Unsurprisingly, everything checked out because the furnace was literally brand new. 3 months later the furnace is broken and Marshall's wants me to go without heat for a week before looking into it. Avoid this company at all costs. They are an absolute disaster and will cause you more headaches in the long run.
Response from Marshall's Inc
"Thank you for sharing your feedback with us. We are sorry you are unhappy. Please call 541-747-7445 and ask to speak with our Service Manager if you would like to discuss your install further. We want to help."
Christina O.
Mar 2021
The office staff had excellent customer service skills and assured me they were sending a specialist to give me a quote and information. I did not have to wait long, the specialist was on time and polite but very quiet. She did not vollunteer any information about insulating other than her company could not do it because of metal beams. I had to ask lots of questions in order to get a bare amount of information about what she knew of insulation for a project like mine. I'm under the impression I was beneath her level of expertise and not worth having a conversation with.
Response from Marshall's Inc
"Thank you for your thoughtful review. After reviewing the notes it sounds like we do not specialize in what you would need. We do take these reviews to heart and if you would like to discuss further you can call the main office [541-747-7445] and request a manager."
Catherine S.
Mar 2021
Perfectly! Consider yourself fortunate if you have the Marshall's Duct Team of Ripley and Alex knock on your door. They are a highly professional team -- knowledgeable, efficient, helpful and excellent communicators. It was a pleasure to have their invaluable service.
Response from Marshall's Inc
"Thank you so much! We value Ripley and Alex's skills and professionalism too. Thank you for being such a great customer to work with!"
James P.
Nov 2020
They were very nice to work with and did a great job.
Phill R.
Mar 2020
Excellent. First contact representative very helpful and informative, clearly explaining all our options. Up sale options offered, but no 'salesman' pressure. A pleasure to deal with. Original replacement furnace was damaged by third party supplier during delivery. The Marshall's tech noticed this damage while unpacking the factory crate/box. Internal damage would have made this device unsafe, dangerous to install. Very high skill to notice this. And great integrity doing the right thing to not install it. A replacement was located, ordered and picked up by Marshall's employee (200mile round trip). And still it was installed and operating before dinner on the same day as originally promised. Installation was professionally completed by very polite and considerate technicians. Well done Marshall's for all facets of our furnace replacement. THANK-YOU 1\! Thank-you Marshall's !
Response from Marshall's Inc
"Wow! We can't thank you enough for your support. I shared your feedback with the team and it made our day. Thank you!"
Robert R.
Feb 2020
They were top notch. They were excellent.
Response from Marshall's Inc
"Thank you for your support!"
L.L. L.
Sep 2019
Everything went smoothly and on time until we discovered that attaching the new horizontal-venting AC unit to the side of the house caused an intolerable humming/buzzing on the inside, disturbing the peacefulness. After several hours spent trying to insulate the bracket to dampen noise, with little success, Marshall's sent a 2-man crew for a third visit and after we agreed to split the cost of the extra material and labor, installed an elevated stand (we're in a newly designated flood zone) not attached to the house, and the new AC is now a peaceful servant. Because we agreed that the noise caused by the first bracket was unanticipated, it seemed only fair to split the cost with Marshall's.
Response from Marshall's Inc
"Thank you for sharing your feedback and for being such a great customer to work with. We really appreciate your patience and understanding while we tested, tried different options and worked through the sound issue with you and we are so glad you are happy with your new AC now!"
James T.
Aug 2019
I am very pleased with the services I received from Marshall's starting with the energy advisor who scoped the project as well as the office crew and the installers. They were great about itemizing and explaining the costs associated with the bid, scheduling the work, coordinating with the city inspector and completing the project when the inspection was done.
Response from Marshall's Inc
"We really appreciate your feedback and thank you for your business!"
Matt N.
Jul 2018
They are absolutely wonderful to work with, on time, kept me apprised of everything. There were no hitches, glitches and they were extremely professional.
Gloria P.
Jul 2018
Everything was fantastic except for the receptionist was rude and kept calling asking me to pay the bill that was already paid leaving several voicemails. I spoke with her manager. I will recommend them and use them, again.
Mindy S.
Jul 2018
It went well. I will recommend them and use them, again.
Rick V.
Jul 2018
A very positive experience! They gave a couple choices on prices, a timeline of when and how long it would take to install. The timeline and price were exact. Everything went smoothly. I will recommend and use them, again.
Ruth O.
Dec 2017
The office staff was very unhelpful and uncoordinated with service and scheduling. Multiple calls were made, with different answers, with different staff, with each call. They were unwilling or unable to answer my questions or just gave negative responses. The technician was very professional, on time and good at explaining his work. 2 units/systems were worked on.
Barbara S.
Dec 2017
Person who came was wonderful. He did a thorough job, clearly knew the system and did not cut corners. I was extremely pleased.
Max J.
Nov 2017
All aspects went well.
Liz G.
Sep 2017
We used them for service and we actually did just have a problem and they were very, very good and prompt about fixing it. It started making funny noises and it turned out that it was the air exchanger in our furnace. They were able to, the guy who came, I thought he was wonderful and I wished that I can not think of his name so I could give him kudos but he was able to get a order in for the parts on a Wednesday. He got it in on Friday morning. They had an opening and they were able to do it all. We're very grateful. We had a little rust from the heat and smoke here from the fire. During the time we had to have how windows open, so we were very fortunate.
Douglas M.
Aug 2017
Quick and effcient, reasonably priced
Jack M.
Aug 2017
Outstandingh
Response from Marshall's Inc
"Dear Mr. [Member Name Removed]: Thank you for the feed back. Very best regards, Chad Dannen"
Bruce R.
Jul 2017
The price is standard, it's fine. I don't really know compared to other companies. It's just routine maintenance. They send out people that know what they are doing and are competent. They do a good job and clean up after themselves.
Nancy L.
Jul 2017
We use them regularly, if anything goes wrong or they come out and do the filters. They’re fantastic. The cost was very reasonable.
Kent G.
Jun 2017
Scott Hanson, the serviceman, was professional, courteous, and thorough. He tested all the wiring and internal parts. Gave a good description of the condition of my heatpump.
Bruce R.
Apr 2017
unknown
Kevin R.
Mar 2017
Guys were amazing. Left me notes/status updates when I was not available in person or by phone. Cleaned up any messes.
Peter B.
Mar 2017
unknown
Carolyn M.
Jan 2017
unknown
Licensing
Bonded
Insured
Licensed*
Trade License Number
252343
Trade License Locale
Oregon
Trade License Authority
Oregon Construction Contractors Board
Trade License Expiration
06/27/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Marshall's Inc is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Marshall's Inc accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Marshall's Inc offers free project estimates.
Yes, Marshall's Inc offers eco-friendly accreditations.
No, Marshall's Inc does not offer a senior discount.
Yes, Marshall's Inc offers emergency services.
Yes, Marshall's Inc offers warranties.
Marshall's Inc offers the following services: Commercial & Residential: Air Conditioning, Heating, Ductless Systems, Duct Cleaning, Heat Pumps, Fireplaces, Radiant Floors, Boilers, Geothermal, Water Heaters, Insulation, Indoor Air Quality, Service Repair, 24 Hour Repair and Estimation Services.
Portable or window AC units