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Marshall's Inc

Heating and Air Conditioning, Insulation, Fireplaces,

About us

Marshall's has been helping people feel comfortable in their homes and businesses across Lane County since 1948. We offer you heating, cooling, fireplaces, insulation, water heater/boiler and radiant floor system estimates, installation, repair and maintenance services. As a 2019 Super Service Award Winner, our Angie’s List Member’s “A” rated reviews have been based on our family approach to offering 24 hour, 7 days a week, emergency service and repair, personalized system design to installation, and maintenance agreements. Whether you are looking for information to maintain, repair, replace, or install, we strive to provide the best options and of energy-efficient and environmentally friendly products at a competitive price point for your home or business. For live assistance, please call (541) 747-7445. If your request is non-emergency, please go to marshallsinc.com/schedule-service.

Business highlights

76 years of trusted experience
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered

Services we offer

Commercial & Residential: Air Conditioning, Heating, Ductless Systems, Duct Cleaning, Heat Pumps, Fireplaces, Radiant Floors, Boilers, Geothermal, Water Heaters, Insulation, Indoor Air Quality, Service Repair, 24 Hour Repair and Estimation Services.

Services we don't offer

Portable or window AC units

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.6115 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
11%
3
3%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.7
responsiveness
4.6
punctuality
4.8
Showing 1-25 of 115 reviews

Luke C.
04/2023
1.0
heating & air conditioning/hvac
  + -1 more
My experience with Marshall's has been nothing short of horrible. We paid Marshall's to install a new furnace, add an air conditioning unit, and move our water heater. The plumber they contracted completely screwed up our pipes when moving the hot water heater leaving us unable to get more than a trickle of hot water for 4 days. They installed the AC Unit, but then completely forgot to run power to it. We discovered this months later when it was 100 degrees out. We stuck with them and had them come out to perform yearly maintenance on our brand new furnace. Unsurprisingly, everything checked out because the furnace was literally brand new. 3 months later the furnace is broken and Marshall's wants me to go without heat for a week before looking into it. Avoid this company at all costs. They are an absolute disaster and will cause you more headaches in the long run.
Description of Work: Installing new furnace, installing AC, moving water heater.
Rating CategoryRating out of 5

Response from Marshall's Inc
Thank you for sharing your feedback with us. We are sorry you are unhappy. Please call 541-747-7445 and ask to speak with our Service Manager if you would like to discuss your install further. We want to help.

Christina O.
03/2021
2.0
appliance repair, insulation
  + 0 more
The office staff had excellent customer service skills and assured me they were sending a specialist to give me a quote and information. I did not have to wait long, the specialist was on time and polite but very quiet. She did not vollunteer any information about insulating other than her company could not do it because of metal beams. I had to ask lots of questions in order to get a bare amount of information about what she knew of insulation for a project like mine. I'm under the impression I was beneath her level of expertise and not worth having a conversation with.
Description of Work: Insulation under mobile home and in walls.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
4.0
punctuality
5.0


Response from Marshall's Inc
Thank you for your thoughtful review. After reviewing the notes it sounds like we do not specialize in what you would need. We do take these reviews to heart and if you would like to discuss further you can call the main office [541-747-7445] and request a manager.

Catherine S.
02/2021
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
Perfectly! Consider yourself fortunate if you have the Marshall's Duct Team of Ripley and Alex knock on your door. They are a highly professional team -- knowledgeable, efficient, helpful and excellent communicators. It was a pleasure to have their invaluable service.
Description of Work: Duct Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Marshall's Inc
Thank you so much! We value Ripley and Alex's skills and professionalism too. Thank you for being such a great customer to work with!

James P.
11/2020
5.0
heating & air conditioning/hvac
  + -1 more
They were very nice to work with and did a great job.
Description of Work: Furnace serviced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$155

Phill R.
03/2020
5.0
heating & air conditioning/hvac, appliance sales
  + 0 more
Excellent. First contact representative very helpful and informative, clearly explaining all our options. Up sale options offered, but no 'salesman' pressure. A pleasure to deal with. Original replacement furnace was damaged by third party supplier during delivery. The Marshall's tech noticed this damage while unpacking the factory crate/box. Internal damage would have made this device unsafe, dangerous to install. Very high skill to notice this. And great integrity doing the right thing to not install it. A replacement was located, ordered and picked up by Marshall's employee (200mile round trip). And still it was installed and operating before dinner on the same day as originally promised. Installation was professionally completed by very polite and considerate technicians. Well done Marshall's for all facets of our furnace replacement. THANK-YOU 1\! Thank-you Marshall's !
Description of Work: Remove 33 year old defective gas furnace and installed new gas furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Marshall's Inc
Wow! We can't thank you enough for your support. I shared your feedback with the team and it made our day. Thank you!

Robert R.
02/2020
5.0
heating & air conditioning/hvac
  + -1 more
They were top notch. They were excellent.
Description of Work: They replaced an old AC unit and did preventive maintenance on our furnaces.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Marshall's Inc
Thank you for your support!

L.L. L.
09/2019
5.0
heating & air conditioning/hvac
  + -1 more
Everything went smoothly and on time until we discovered that attaching the new horizontal-venting AC unit to the side of the house caused an intolerable humming/buzzing on the inside, disturbing the peacefulness. After several hours spent trying to insulate the bracket to dampen noise, with little success, Marshall's sent a 2-man crew for a third visit and after we agreed to split the cost of the extra material and labor, installed an elevated stand (we're in a newly designated flood zone) not attached to the house, and the new AC is now a peaceful servant. Because we agreed that the noise caused by the first bracket was unanticipated, it seemed only fair to split the cost with Marshall's.
Description of Work: Replacement of old HV/AC system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Marshall's Inc
Thank you for sharing your feedback and for being such a great customer to work with. We really appreciate your patience and understanding while we tested, tried different options and worked through the sound issue with you and we are so glad you are happy with your new AC now!

James T.
08/2019
5.0
heating & air conditioning/hvac
  + -1 more
I am very pleased with the services I received from Marshall's starting with the energy advisor who scoped the project as well as the office crew and the installers. They were great about itemizing and explaining the costs associated with the bid, scheduling the work, coordinating with the city inspector and completing the project when the inspection was done.
Description of Work: extend natural gas line to clothes dryer and patio grill

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Marshall's Inc
We really appreciate your feedback and thank you for your business!

Matt N.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
They are absolutely wonderful to work with, on time, kept me apprised of everything. There were no hitches, glitches and they were extremely professional.
Description of Work: Installation of Heat Pump System

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Gloria P.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Everything was fantastic except for the receptionist was rude and kept calling asking me to pay the bill that was already paid leaving several voicemails. I spoke with her manager. I will recommend them and use them, again.
Description of Work: A/C Maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Rick V.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
A very positive experience! They gave a couple choices on prices, a timeline of when and how long it would take to install. The timeline and price were exact. Everything went smoothly. I will recommend and use them, again.
Description of Work: Installed Two Heating and A/C Units

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Mindy S.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
It went well. I will recommend them and use them, again.
Description of Work: Installed Ductless Heat Pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ruth O.
12/2017
4.0
heating & air conditioning/hvac
  + -1 more
The office staff was very unhelpful and uncoordinated with service and scheduling. Multiple calls were made, with different answers, with different staff, with each call. They were unwilling or unable to answer my questions or just gave negative responses. The technician was very professional, on time and good at explaining his work. 2 units/systems were worked on.
Description of Work: HVAC annual maintenance

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro
$320

Barbara S.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Person who came was wonderful. He did a thorough job, clearly knew the system and did not cut corners. I was extremely pleased.
Description of Work: Cleaning of ductless heating system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Liz G.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
We used them for service and we actually did just have a problem and they were very, very good and prompt about fixing it. It started making funny noises and it turned out that it was the air exchanger in our furnace. They were able to, the guy who came, I thought he was wonderful and I wished that I can not think of his name so I could give him kudos but he was able to get a order in for the parts on a Wednesday. He got it in on Friday morning. They had an opening and they were able to do it all. We're very grateful. We had a little rust from the heat and smoke here from the fire. During the time we had to have how windows open, so we were very fortunate.
Description of Work: They provided service for the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Douglas M.
08/2017
5.0
insulation
  + -1 more
Quick and effcient, reasonably priced
Description of Work: Crawl Space MAintenance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$450

Bruce R.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
The price is standard, it's fine. I don't really know compared to other companies. It's just routine maintenance. They send out people that know what they are doing and are competent. They do a good job and clean up after themselves.
Description of Work: They were out in February, maybe around the 10th. It was for regular maintenance.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy L.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
We use them regularly, if anything goes wrong or they come out and do the filters. They’re fantastic. The cost was very reasonable.
Description of Work: They came out and changed the filters. We’ve got 2 heating and air conditioning units and they take care of them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kent G.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Scott Hanson, the serviceman, was professional, courteous, and thorough. He tested all the wiring and internal parts. Gave a good description of the condition of my heatpump.
Description of Work: Heatpump tune-up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kevin R.
03/2017
5.0
heating & air conditioning/hvac, insulation
  + 0 more
Guys were amazing. Left me notes/status updates when I was not available in person or by phone. Cleaned up any messes.
Description of Work: Ductless heat system installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Albert L.
09/2016
5.0
heating & air conditioning/hvac, insulation
  + 0 more
They protected the floors inside with heavy mil plastic sheets and cleaned up everything after the work was done, hauling away all the debris, too. I will be using them again next year, again by my request, to lay down a vapor barrier throughout the crawlspace, and will also potentially have them place fiberglass insulation under the floor, too. I also used them last year to install my ductless heat pump, and have them scheduled for the annual maintenance for my heat pump this year, too. Overall, they do very good work for a fair price, and I definitely recommend them.
Description of Work: Marshalls Heating and Air Conditioning removed old metal heat ducts, old fiberglass insulation and other debris in a very narrow crawl space under my home, with a small access door in a closet, plus plumbing pipes everywhere near the entrance to further complicate things. They also finally insulated the pipes, as requested, with foam tubing (they usually just wrap the pipes with fiberglass insulation).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Eli L.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
It actually went great! Everything was perfect. They did a very clean job and were very thorough in helping us decide which system to go with. They handled all the permits and the whole experience was really headache free.
Description of Work: They put in a ductless heat pump at our previous home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

CAROL C.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
EXCELLENT!! I don't know the ins and outs of HVAC, but Jeff Allen explained what he did and he appeared to be very thorough!
Description of Work: Per the coupon purchased through Angie's list, JEFF ALLEN performed a tune up of my HVAC. Additionally, he was so kind as to educate me about my system and made certain adjustments for my convenience. Jeff was a pleasure to deal with and I highly recommend him to anyone needing HVAC service!! GOOD JOB JEFF!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Matthew P.
11/2015
2.0
heating & air conditioning/hvac
  + -1 more
Our furnace went out and the A/C is the same age and both needed replacement. We asked Marshall's to send out someone to evaluate the problems and provide a bid. The person they sent was very knowledgeable and discovered a problem with our ducts that also needed to be fixed. He promptly sent a bid, which was a list of things included with one option only for furnace and A/C unit (top of the line equipment) but the cost was at just under $15K, beyond our budget for the project. So I contacted him and asked for pricing on replacement equipment that was not top tier but still good and also a breakdown of costs by item on the bid. I got one email in response asking if I really wanted lesser equipment, to which I replied that I just want to know what all the options are and the cost of each item listed on the bid. We never heard from them again and ended up getting a great new system from another company for $8500. So beware of their bids.
Description of Work: Provided a bid for replacement of furnace / AC and fix some duct work.

Rating CategoryRating out of 5
value
1.0
responsiveness
2.0

$15,000

Kristine G.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
The technician, Adam Horsley, arrived on time with an "on the way" call from their dispatcher. He was pleasant, and went right to work on the units. He answered all my questions and gave me information about the remotes as well as helpful tips for caring for the units. I feel ready for winter!
Description of Work: Cleaned and services split system heat pump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

4110 Olympic St, Springfield, OR 97478

http://www.trustmarshalls.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
LMS538
Trade License Locale
Oregon
Trade License Authority
State of Oregon Building Codes Division
Trade License Expiration
07/01/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Insulation,
Fireplaces,
Dryer Vent Cleaning,
Air Duct Cleaning,
Water Heaters,
Natural Gas Lines

FAQ

Marshall's Inc is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Marshall's Inc accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Marshall's Inc offers free project estimates.
Yes, Marshall's Inc offers eco-friendly accreditations.
No, Marshall's Inc does not offer a senior discount.
Yes, Marshall's Inc offers emergency services.
Yes, Marshall's Inc offers warranties.
Marshall's Inc offers the following services: Commercial & Residential: Air Conditioning, Heating, Ductless Systems, Duct Cleaning, Heat Pumps, Fireplaces, Radiant Floors, Boilers, Geothermal, Water Heaters, Insulation, Indoor Air Quality, Service Repair, 24 Hour Repair and Estimation Services.
Portable or window AC units

Contact information

4110 Olympic St, Springfield, OR 97478

http://www.trustmarshalls.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed