Buck's Stove Palace

It went smoothly. They always kept in touch with email's & phone calls. They called 1/2 hour before scheduled time to say they were on their way. The laid down mats to protect my floors. The cleaned out the insert and vacuumed all around so not to spill any debris into the room. They were worth every penny. They said the stove was about 600 lbs. They carefully explained about the EPA needed proof that the stove was removed & destroyed which I had no idea it was needed.

Buck has no concept of time, and neither do his installers. I got a call the night before they wanted to come to do what I thought was disconnect the gas, and remove that insert at 8:40 PM for a 9 AM appointment. When I agreed, Justin then asked if he could come earlier. I had to call my boss to make sure it was alright, and as it turned out, I was docked pay because of this. Justin showed up 45 minutes late, but got to work right away. They installed the pipe leaving 3 feet above the chimney stack, and anchored supports to hold up this hideous looking pipe to my roof. None of which I had approved. Buck delivers a stove which I told them I did not like (I had not picked out a stove, this was Buck's decision), then Justin goes on to tell me that the stove is nearly 40 years old, and he questioned if it would pass inspection. As I was looking at this thing, I asked where's the blower? No blower. I came out from taking a shower, and Justin informs me that they are almost done, there was a 3/4 inch gap between the shroud and the brick which was completely unacceptable, there were scrapes and dents that I was just supposed to live with, the top piece of shroud is still missing, and this guy is expecting me to pay him $775 for the installation??? Seriously?? it was not only not complete, but it was a REALLY bad job. Then I head out for work but had not noticed this 36" long pipe protruding from my chimney. and later realize they screwed brackets to my relatively new roof without my permission. Two visits, and a month later, this ugly protrusion still sits without a cap on it, and a stove without a door that there is no possible way meets any EPA standards.

It was a difficult job since this wood stove was in the basement and there were tight corners and 'iffy' stairs. The stove had to be cut in half to remove it.

awesome - definitely get the on site assessment before exploring options - for $1.00! (one dollar, not 100)

Buck's technicians were able to come in one day's notice.  They not only removed the insert, they did so without a trace of mess.  Part of the service is the required destruction of the stove and official notification to DEQ.  It pays to hire a pro.  In addition, I was able to observe the lead technician mentoring a new employee.  Impressive teaching and mentoring skills, in addition to professionalism.

We have live in Estacada and every time the wind blows it seems to knock out power at least for a little bit which made us concerned for our snakes and ourselves.  If the power goes out in the middle of a snow storm we would all freeze, even with camping gear we can't keep 10 or more snakes, salamanders, spiders, guinea pigs, a rabbit, dog and the humans warm.  So we wanted a wood stove.  About $700 for install, but Buck doesn't install he just sells the stoves and equipment and contracts out.  He does talk a lot and answers phones but he is running a business but keeping it personal.  In this day of cell phones and atms it's actually nice that he sits down and personally asks what we want.  He didn't try to sell us anything over what we wanted, except a blower fan and I am still not sold yet.  Great price, I budgeted $4000 but we didn't even tell him that until the end but he was spot on.  
He knows his stuff so if you go into a shop where the guy selling you the fireplace looks like he is selling you a car turn to Buck.  From the second we walked in and were greeted I didn't feel it was fake or that we were going to get screwed out of a lot of money.  If you are too stuffy to like tattoos, colored hair or genuine people you should go find yourself a salesman who will sell you a top of the line piece of crap.  If you want a good priced stove and you don't want to be screwed out of money I strongly suggest you call Buck.