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"We had a refrigerator quit working two days before Christmas, Dylan Hamilton did respond, he went to the home, determined that he could get the parts and fix the refrigerator. He asked me for a check of 350. before he did the work, I thought this odd, he said he would get parts and go the next day, which was Christmas, I told him I needed this done quickly, because the home is a rental, and a refrigerator is necessary. He tried to make an appointment to do the work on Christmas, my tenants had someone visiting, they wanted to be extra careful during covid. so they did not want a repairman in the house on Christmas. For some reason Dylan did not try to do the repair on Saturday or Sunday. On Monday we were expecting him all day, then he told us he got in a car accident. I waited all day on Tuesday not hearing from Dylan, no phone calls. By Wednesday my tenants were very upset, no refrigerator for a week. i have asked Dylan for a refund, he said i should be getting one, but i have not received my refund. I did not receive the services, and i need a refund. I am very unhappy with the company for no service and no refund. It was an extremly stressful time, waiting for him to call and do the work for many days, and getting no phone calls."

"It went smoothly. They always kept in touch with email's & phone calls. They called 1/2 hour before scheduled time to say they were on their way. The laid down mats to protect my floors. The cleaned out the insert and vacuumed all around so not to spill any debris into the room. They were worth every penny. They said the stove was about 600 lbs. They carefully explained about the EPA needed proof that the stove was removed & destroyed which I had no idea it was needed."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"My experience with Marshall's has been nothing short of horrible. We paid Marshall's to install a new furnace, add an air conditioning unit, and move our water heater. The plumber they contracted completely screwed up our pipes when moving the hot water heater leaving us unable to get more than a trickle of hot water for 4 days. They installed the AC Unit, but then completely forgot to run power to it. We discovered this months later when it was 100 degrees out. We stuck with them and had them come out to perform yearly maintenance on our brand new furnace. Unsurprisingly, everything checked out because the furnace was literally brand new. 3 months later the furnace is broken and Marshall's wants me to go without heat for a week before looking into it. Avoid this company at all costs. They are an absolute disaster and will cause you more headaches in the long run."