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"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive."

"They did a great job. They were polite and very clean. I would use them again."

"Mr Haggerty was exceptional. from the time I requested service until the completion of the job. His prices were very fair. He quickly added me to his schedule and was always prompt, As a widow I really appreciated that he explained what had gone wrong and what to watch for. He also maintained a clean workspace and ensured it was clean when he left. He followed covid-19 protocols. I would not hesitate to use him again or to recommend him."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"The guy was friendly and seemed knowledgeable. He was here 10 minutes, 5 of which was just chatting. He listened to my quick story and without needing to examine the oven indicated that it was most likely the control board, which he'd need to order. Visit cost $125, then the cost to replace the board was going to be $370 - so $495 in total, for replacing a $50 part that takes less than 15 minutes to replace. I instead ordered the part online and replaced it myself in 12 minutes. In fact it wasn't the control board causing the issue so I returned it for a refund and will move on to plan B on my own."

"My experience with Marshall's has been nothing short of horrible. We paid Marshall's to install a new furnace, add an air conditioning unit, and move our water heater. The plumber they contracted completely screwed up our pipes when moving the hot water heater leaving us unable to get more than a trickle of hot water for 4 days. They installed the AC Unit, but then completely forgot to run power to it. We discovered this months later when it was 100 degrees out. We stuck with them and had them come out to perform yearly maintenance on our brand new furnace. Unsurprisingly, everything checked out because the furnace was literally brand new. 3 months later the furnace is broken and Marshall's wants me to go without heat for a week before looking into it. Avoid this company at all costs. They are an absolute disaster and will cause you more headaches in the long run."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"My girlfriend had requested service for her natural gas fireplace that has been having issues ever since she moved in to her place seven years ago. Jim was extremely thorough and was able to get the fireplace working the way it should. He was extremely knowledgeable and compassionate. If I had any type of fireplace, I would highly recommend The stove Doctor and request Jim."

"He was excellent. He came out to replace water lines. Did the repair then found a bad valve. It was was ordered, he came back as soon as it showed up and quickly installed. All is good. He is my “go to” guy from now on!"