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"They showed up on time and came when they said they were coming . Cleaned up ! Would recommend them ."

"I had a great experience with Salgau Roofing! I received three estimates on my roof, and Salgau was the middle estimate. The largest estimate was $4,000 more than Salgau. And when they came out the man was very condescending and spoke down to me and my adult daughter, who was visiting from Texas (she's an RN). He admonished me and told me my roof should have been replaced 5 years ago. ---I already knew my roof was bad......THAT'S WHY HE WAS THERE! When he left, my daughter and I felt like scolded children, so I decided I did not want to give them my money. The lower estimate was $1,500 lower. I received the estimate 3 days later than they said I would. (Three days isn't unreasonable, but a quick message saying it would take longer would have been appreciated). The estimate wasn't an itemized proposal, but one paragraph with a price. When I asked questions it took awhile for them to respond, and I felt like they were hard to get a hold of. I looked up their address which was a bit deceiving, because their Suite # is actually a PO box number, and I felt if I needed to get a hold of them after the job was done that it may be difficult. I asked about a warranty and he said there was a one year warranty on labor. (Salgau has a 10 year warranty on labor, and a limited lifetime warranty from Owens Corning on the shingles) When Corey (from Salgau) came out he was kind and professional. He sent an itemized estimate that same day. Salgau's estimate was the only one that included pictures of my roof. I went back and forth asking questions and Corey always replied promptly. I apologized for asking some dumb questions, and he made sure to tell me none of my questions were dumb and to 'ask away' making sure I understood everything and was comfortable with the whole process. I had a full tear down and replacement, and I can't believe it was done in one day (very hard workers)! -Except the copper flashing on my chimney, which was done the next morning. That same day I received the receipt, the labor warranty, and the info for the Owens Corning warranty---which Corey also helped me with. When they were done they cleaned up. My yard, driveway, and walkway looked better than it did before they started! My neighbors have complimented my new roof. And, for the first time ever, I looked forward to the rain that was forecasted yesterday....my leaky roof no longer leaks! :) I am so happy with my new roof, and very comfortable with my decision to choose Salgau. I highly recommend Salgau Roofing. And thank you especially to Corey. He was part of the whole process from start to finish. I've attached pictures....I'm sure I don't need to tell you which are the before and afters."

"BUYER BEWARE: I purchase a custom door from Pella back in Nov 2021. The salesman was great, and he took a credit card payment for half the amount (3750.00) before leaving and scheduled my install for June 2022. There was a delay in getting the door put in, but the day that it was put in, 2 men showed up. One was younger and the other was an older gentleman. The older gentleman did not speak English, so I communicated through the younger man during the process of install. When install was over, the younger man asked how I wanted to pay. I stated that I wanted to pay with credit card. He informed me it was too late in the day to pay with card (Why didn’t he ask me prior to them shutting off payments? How would I know there was a deadline when I paid the deposit even later during the initial payment?). He asked if I had a check, and I stated no, that my checkbook was at the barn where my daughters horse is located. He mentioned that I could pay the next day over the phone, but it really needed to be settled that day. So, I went into the safe and got out 4000.00 I had from selling our previous family horse a few months prior. I put the money in an envelope and walked it outside. The older man was loading trash and debris into the back on the truck, and I handed him the envelope and told him thank you. The envelope contained the payment and a 250.00 tip, due to the guys working outside in the heat all day. He shook his head and smiled and we went our separate ways. About a week later I get a phone call from Pella asking for my payment. I explained that I gave the older man cash, and the situation. They stated that they would check with the installers and get back to me. To my surprise, they called back and said they didn’t have the money!!! I was shocked! I told them that the man was loading trash when we gave it to him, so maybe it ended up in the back of the truck. They checked into that, and found out that it had not. At this point I am starting to realize I was stolen from by Pella employees/contractors. Did the guy not tell me about the credit card machine so I would have to pay another way? Did the man I gave the money to think it was all a tip because he couldn’t speak English and didn’t understand me? I am very upset. About a week later I get a call from someone from corporate telling me I have to pay the balance or they will be taking me to court! WHAT? Your installers stole from me, and now you are requiring me to PAY again? I am just a single person, this is a HUGE company. 3750.00 is make or break for my family. This company makes millions. And they are coming after me for money that their installers did not report as paid? I am not sure what kind of company abides by this lack of morals and customer services, but I am appalled. I would recommend that no one use them, unless you want to be scammed, stolen from, or gone after in court to repay something you already did. DO NOT BUY!"

"Steve Harth explained all aspects of the project. He provided three options that I was able to choose the one that met my needs, price, and timetable. DJ and his crew worked hard and completed the job in a timely fashion in spite of the rainy weather. Chris did an excellent job leveling the concrete pad."

"I paid Mr. Phomalee $1275 to do some bathroom remodeling work that he'd initially stated he'd be able to begin between Christmas and New Years this past December. After not showing up at that time, he proceeded to promise that work would begin on eight separate dates, missing all of them. During this time I received no communication from Mr. Phomalee unless I initiated it, and when I did he made an excuse related to his vehicle or family each time. Finally, I informed Mr. Phomalee that I needed him to return the funds paid to him as it had become clear he had no intention of doing the work for which he had been contracted. He informed me at that time that his previous excuses had been lies, that he had used the money I'd paid him for gambling, and that he most recently had not been able to due the work because he'd been trying to secure a loan to cover "the bad checks [he] had written to gamble so [he] didn't go to jail". So, I'm now in a position where I've had an unusable shower for two months, and will be forced to seek legal action against Mr. Phomalee to attempt to recover my money."

"They were everything and more. I worked with Allen Sparks and he couldn't have been more helpful and polite. I checked around several local places and could not beat their prices even with shipping cost to Troy Ohio. I ordered baseboard molding and trim in poplar. Quality was excellent and shipping was extremely fast. I was so happy with my purchase that I called again for replacement interior doors and closet doors. And I'm sure I will be extremely happy with that. Highly recommend"

"I contacted Arnold's for a new roof after receiving recommendations on the Next Door app. They were fairly priced and very professional. Our job did get pushed back due to weather, but they kept in contact with updates as to when they would be able to begin work. The roofing project manager was very professional and answered all of my questions with quick response, even after hours. The job went very smoothly and they cleaned up the job area nicely. I would definitely recommend this company!"

"They knew they had to be here by 8 each day so my wife to let them in and get to work on time but was 35 minutes late the 1st day and 10-15 minutes late each subsequent day. The drywall patch work is not smooth or blended in well and you can easily see where the work was done. Painting was even worse. Wall to ceiling lines were totally messy and nowhere near straight. Had visible roller marks all over the walls, numerous spots were you can see through to the color they painted over and there is drywall dust embedded in the paint. They obviously sanded the drywall repair on the ceiling while the walls were still tacky. They painted a dark basement stairway with no extra lighting. Needless to say it doesn't look good. Had them out twice to correct the issues and the wall to ceilings lines are much better, but they never managed to fix the rest. I finally gave up Will never use again or recommend to anyone."

"I can say that they were terrific , they did an excellent job. They were wonderful and pleasant Over and above, whatever they do, they were always great."