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"We first hired this "company" in February 2021 for some smaller projects: trimming windows, installing wainscoting, and then a complete bathroom remodel. It took him over 2 months to do the bathroom, and he chipped the enamel in the new tub, did a sloppy job with trim work and drywall, and cut into the floor tile when installing the register cover. We paid him, and asked him to finish some of the little things, like attaching the electrical outlets, and he would say "Oh yeah, I'm sorry. I'll do that next time." He never finished them completely, and we just discovered in August since he only duct taped the shower head and tub spout to the wall and my husband was sick of it wiggling, that he never sealed up under the plumbing. We could see daylight because it was open to the slab below. In April, before the bathroom project was completed, we hired him for a large garage and mudroom construction project, along with a new furnace and central air. He prepared a contract which outlined arbitrary draws throughout the project. He claimed this was so he had money to purchase materials for the next phase. We were told the project would be done by 7/4, permits were not issued until 7/15 even though Brandon said he ordered them in May. It wasn't until AFTER I called the code office on 7/9 to verify and then called Brandon out on it, that after making an excuse, he finally submitted the paperwork. It was about this time that he told my husband and I more than once that all of the materials were in and sitting in storage with the building supply company. He said he didn't want to get them delivered and have them rained on. He would not show up for weeks at a time, and then come and work for a couple of hours, sometimes for one day, sometimes for 2 or 3. Never did he put in a full days work for any stretch of time. In mid-August he emailed us to say he would not finish the job. He admits to owing us a refund, which he has not provided. He claims materials have been ordered and paid for, but the business does not have record of payment. We paid him over $20,000 in advance for certain stages of the garage project, in accordance with his terms, but he did not hold up his end of the contract. We had to hire someone else to do it. Materials are now more expensive, and some of what he did was not right and needs to be redone. It's very unfortunate since he seemed like such a nice guy."

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"