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MJM Plumbing and Heating
Electrical Baseboard or Wall Heater - Repair, Excavation - Major Grading or Resloping, Central A/C - Install,
About us
• 2015 Super Service Award Winner! • A+ BBB Rating • Locally Owned & Family Operated • 24/7 Emergency Services! • Since 1962, We at MJM Plumbing & Heating have taken great pride in providing the BEST Customer Service possible to Utica, Rome, & the Surrounding Areas! • We consider it a privilege to be able to accommodate ALL of your Plumbing needs! • Call (315) 733-3080 to Schedule a FREE Estimate or Appointment - We look forward to working with you!
Business highlights
Emergency services offered
63 years of experience
Services we offer
Residential Services: Plumbing • Heating • Well Pump • Sump Pumps • Excavating
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.668 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 13% | ||
| 1% | ||
| 0% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 68 reviews
Joe B.
Mar 2025
This is the third time I've called these guys. First time was a leaky outside host faucet. Second was a leaking water line in the basement (they fixed it AND put in a shutoff for nothing extra to make it easy if they ever need to come back). Today was a backed-up sewer line causing all kinds of terrible in my basement. As usual, great job. Very reasonable price. Ended up prioritizing me because of the problem which was great. Great advice for going forward. I trust these guys. Advert magnet stays on my fridge for exactly this reason. Thanks guys!
Michael S.
Aug 2022
This was one of my worst experiences ever with someone from Angi. I hired Michael J. Mimassi, owner of MJM Plumbing and Heating to fix a kitchen sink / plumbing line clog at a rental property I've owned for 15 years with tenants currently in the property. He did fix the clog and has been paid. Cost me $1,033 for 5 hours labor. The problem comes with Michael's communication skills. He does not have any !!! To begin with it took him 5 full days to call me, I could not get ahold of my tenants to give me any updates. I told Michael to please call me while there to give me an update, he did not do this. He also did not call after the job was complete to inform me he was done and the job was successful or not. He also decided to text me the bill after I told him please do not text me, I do not text. It even says not to text me on my answering machine. When we did finally talk on the phone 6 days later he immediately told me that he had a problem with me. What that problem was I have no idea. I am simply a customer expecting normal service !!! He was violently rude, would not let me speak at all and was a horrible human being to deal with. I have never left a review on anyone ever on the internet. This review is well deserved. I am a disabled retired Air Force Major. My number is 315-853-1967 if anyone would like to call me and verify everything I have just spoke about. He may be able to clear a clog, but this appears to be his only skill in life.
Sarah B.
Nov 2020
Amazing service! They offered same day service at no additional cost. Great communication, they kept me informed of the problems and what they planned to do. They fixed a massively leaking pipe in our heating system and found an additional unknown problem with our broiler. They competently and quickly fixed the problems. They charged us far less for everything than we were anticipating. Great business and highly recommend using MJM Plumbing!
Derrick H.
Sep 2020
It was great. I'll be hiring them in the future for more projects!
Chris K.
Sep 2020
Great, professional, prompt, courteous. Slightly expensive for 45 minutes work.
Nicole S.
Aug 2020
Great, they came right away and had it all done quickly. We were very happy, definitely will recommend to family and friends. Reasonable price too.
George A.
Apr 2020
as it was not an emergency, there was not any hurry as they were quite busy, but when they did come the job was done in no time. they also cleaned up after the job, I would used them for future & other jobs.
Judi Z.
Apr 2020
Terrific, fast, professional, neat, more than fair price
Jake M.
Mar 2020
It isn't clogged anymore.
Thomas B.
Feb 2020
Scott arrived as a serious snow event was taking place. The sanitary line hadn't been opened in 25 years. It took two hours of attention, to get enough of an opening, to get hot water to pass through the build up. Once opened, full flow was returned, and the problem solved. Scott left the area as it was when he started working, and his work was timely, effective, and corrected the problem. The price was fair, and the response was within an hour of my contacting them. MJM operates on a 24/7 basis, which makes their response time fast. My experience was excellent, and they'll be my first contact for plumbing issues in the future.
Angela P.
Jan 2020
They were prompt and quick in coming out that day to complete job
Jon L.
Nov 2019
I had a difficult time getting a plumber at my house for a foul odor on my new home. Around 8 pm Mike picked up and said he could stop over real soon. After some investigation he found that there was a cheater vent going right into my kitchen creating the nasty smells. He had somebody come over the next morning and it was taken care of very promptly. If anybody has any issues I wouldn't hesitate to contact him because he takes care of the issues and will take time to explain why he needs to do something before he has it done.
Christine S.
Nov 2019
Outstanding job and service
William J.
Aug 2019
Never showed up the first day they said they would. No call or anything. Called the following morning and he apologized said we were on the back of his notebook. Sent someone out that afternoon. The person said the toilet needed to be replaced. Quoted my wife $380 which included the labor. He fixed our leaky sink then left to go get a toilet. All told, they charged us $900 even though they quoted well below. Told us we were wrong and the toilet was top quality. I looked it up later and found the same one at Lowes for $100. Charged us for them to go get it (1.5 hrs). When we balked at the price the owner said we were being unreasonable and we did not understand how things worked. He couldn't stay in business if he didn't charge higher prices. The toilet install was not done correctly as it did not sit flush to the floor and rocked back and forth. Had to call them and they came back out the following day. They were extremely rude to my wife and continued to try and justify their pricing/tactics. Please, Please, Please shop around and don't make the same mistake we made. This was just awful.
Response from MJM Plumbing and Heating
"The male home owner stated that we gave him a quote of $335.00 for the whole job and when we made it very clear that this was only going to be the cost ($335) just for the toilet he went on to say how can that be do you charge to go get the parts, and our response was yes we are on the clock getting your specific parts for the faucet repair the toilet repair we could never get his opinion to change; how can we carry every brand and every part to that maybe needed for a specific plumbing job. Or to mitigate we went through the bill very part of what was necessary to get the job done, yet upon removal of the toilet the closet flange needed to be replaced and we would not have known that until the toilet was removed. Furthermore I the owner went back because of a complaint that the toilet was rocking, I proceed to make an adjust to the toilet, which to note the original toilet was not installed properly when the house was build, for the plumber was 2” off the the home owners closet flange, and to add to this to further explain the complaint about a banning noise. The banning noise is a result or the same original plumber not strapping the pipes in the wall jose throughout the house, so when the toilet is flushed or faucet is turned on on the second floor the shut off the banning occurs. We strapped to the best or our ability all the pipes that were accessible without causing any damage to the finished walls. Yes, I did say that a 10% was to be given but it was for the courtesy of knowing that we could not respond to him as fast as he, the home owner, had anticipated. The conversation I had with his wife when I was making the toilet adjustment due to the original plumber miscalculation of the install, his wife seemed to understand that there was a miscommunication, and no matter what I do or try to do this homeowner will not be happy."
Suzanne W.
Jun 2019
Mike and his crew did an outstanding job for me- he was totally fair in his prices and meticulous in his work. Would hire him again in a minute! Suzanne W
Nathaniel G.
Dec 2018
excellent job... very quality work, & very professional.... used their services in the past, will use in the future.... knowledgeable ..,, no need to call anywhere else! only did work that was needed... estimates on everything else
Sherm G.
Dec 2018
Very professional. Quick and clean. Plumber friendly and willing to explain what he was doing.
Anna G.
Dec 2018
Called on Friday ,came that afternoon. very pleasant
Jeffrey B.
Nov 2018
The price for service call was higher than I would normally pay, but my regular guy was out on a no heat call and may have been awhile. MJM was on other no heat calls but gave me an accurate ETA and showed up at that time. It wasn't a furnace issue, but a power issue. They stayed a hour to make sure the furnace cycled through properly without incident. I appreciated their honest assessment, being that I was in a vulnerable situation.
Stephen B.
Mar 2018
Arrived promptly for 25 miles away (no transportation charge). Quickly and efficiently used big wrenches and blowtorch to repair and replace the affected ancient miserable plumbing. I'd thought of having a go at it myself, but watching Scott work, decided that would have left me with a basement full of fresh water. The price was reasonable and Scott quite pleasant and obviously knowledgeable. Will use MJM again for less urgent tasks, like bathroom remodeling.
Mary U.
Dec 2017
Prompt efficient service
Nathaniel G.
Nov 2017
work was great, was offered ways to make room under sink, & fairly priced
Joe B.
Sep 2017
Outdoor frost-free faucet for my hose was broken and leaking water badly. There was no shutoff valve in the house on that water line.
Joseph B.
Aug 2017
They did a great job. First thing they did was put a valve on the line so that it would stop leaking and we could have water to the rest of the house. They took out the old faucet and replaced it with a new one. Works perfectly now. No longer leaking. I called them about this yesterday and they offered to come out yesterday, but I opted for them to do it today. I received a phone call early this morning saying they would arrive at 8:30AM and they were there at that exact time. I will definitely call them again if I have another problem. The price was right too.
Janet D.
Aug 2017
They are excellent, a little pricey but excellent.
Licensing
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FAQ
MJM Plumbing and Heating is currently rated 4.6 overall out of 5.
Yes, MJM Plumbing and Heating offers free project estimates.
No, MJM Plumbing and Heating does not offer eco-friendly accreditations.
No, MJM Plumbing and Heating does not offer a senior discount.
Yes, MJM Plumbing and Heating offers emergency services.
No, MJM Plumbing and Heating does not offer warranties.