Mel & Jay Management, LLC

Mel & Jay Management, LLC managed a rental of mine in the Syracuse area. They seem very nice and pleasant BUT beware. They will not get back to you or come to the phone when important matters arise. They hold the rent for long periods of time and you must beg them to release it. They make mistakes, double bill and lie. They do not get repair quotes or tell you if there is a problem with the rent, but then suddenly take it our of their rent transfer that month with no corresponding repair bills or pictures. They do not pay you and actually will tell you the tenant did not pay when the tenant in fact has paid. They lie about repairs and refuse to ever show any proof in form of bill or photo (their camera is always mysteriously missing and their phones apparently aren't capable of capturing a picture and their scanner is always down. There is ALWAYS an excuse. They let tenants make modifications without telling the home owner. They would not even allow me to get repair men or contractors into the home - into my own home! I fired them and they have refused to provide me with the remaining rent the tenants paid. They acknowledge they collected the money but say they need to use it for other purposes that has absolutely nothing to do with my property - this is criminal. The tenants also confirmed that the work Mel & Jay billed me for never occurred in the home. Do NOT use this company.

Property Management company who said all the right things at first. However as soon as we had signed contract the problems began. My tenants at the time that already lived there for years prior were sent non-payment eviction notices the first month. This was an administrative error they said after the tenants called me in a worry and i called Jay. The next month the same letter went out. When i sounded frustrated with this happening I was told to stop answering calls from my tenants and they were just over reacting. After a few other calls from my tenants; incidents with maintenance issues not being addressed timely, I cancelled my contract. Mistakes happen, but to have them repeated and no acountability that was not acceptable. I do believe Jay and his daughter mean well, but that doesn't cut it in property management, no attention to detail.

See comments above.