Get matched with top water heater pros in East Hampton, NY

"Customer service was on point, Margaret was extremely professional and considerate in meeting our sense of emergency and collaborated with us to resolve our scheduling issues. Eli and Matt arrived on time and did an excellent job replacing a pipe and rebuilding two toilets. They were extremely neat as well as professional and polite We are incredibly pleased with the service provided by Sampson Plumbing and would use them again."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"They are weak in trouble shooting and providing clear recommendations due to which we incurred significant costs. It’s sad to give your business to a company wherein you spend $2000 on a repair only to be told 72 hours later you need to replace the entire furnace. No appreciation for customer loyalty or that during COVID some refund should have been provided. Instead they did not take any ownership for it. Furnace was only 13 yrs old and they did the maintainence on it for 10 of those years. We lost our heating one say and they suggested the furnace required a new inducer and mother board for $2000. We went with that repair only to find out 72 hours later our heating stopped again abs this time it was found our heat exchanger was leaking water. Anyway nothing good comes out of taking undue advantage of people. The lesson here is try to find a company that has expertise in your brand of furnace. We later researched and found out our furnace was known to have heat exchanger issues. This company only has knowledge on the brand of furnace they install. Everything is else you as the customer do at risk as they will not take any accountability of their repairs don’t work. I have never come across a company like this one."

"Unreliable, unresponsive. Owner does not finish jib contracted for. Further every excuse is given as to why he cant come. Stay away."

"We have been dealing with Stan Gelber and Sons for at least 25 years without any problems until this year (2025) when we called for our seasonal a/c spring tune up and was given the price for the job. When the service tech was finished with the job we were given a bill for more then was quoted on the telephone without any additional reasons for the additional price as there was no parts that were needed. When we called to question the amount we were told that was the price and there was NOTHING they could do. Sorry Stan Gelber but you have lost a customer after 25 years"

"It was an emergency call on Sunday. We had water dripping from the ceiling. Jason came in an hour, found and fixed the problem. Very professional."

"We recently had our entire heat, ac and duct work replaced by Soundview HVAC and they are truly deserving of my Five Star Rating. From the very 1st consultation and subsequent proposal by Phil at Soundview, it has been a wonderful experience. Lenore in the office put everything in motion and was readily available to assist along the way. The installation went very well and the crews were outstanding and very professional. They placed covering on the floors from my front door all the way to the attic making certain to keep everything clean. The professionalism and workmanship was Six Sigma level work. I highly recommend Soundview HVAC for any of your Heating and AC needs."

"They were licensed. They were professional. They have been in business for 45 years."

"About 8 years ago I used Fantes to install 3 new HVAC systems in my home. Original work was ok but not great. They sent out a more experienced technician to fix install issues. I then set up a maintenance agreement with them for yearly mainetance for the first 4 years they did a good job. Over the last two years the pricing and quality of service including customer service has deteriated signficantly....I think new owners. Last year I negotiated a yearly service contract and had a couple of very bad experiences where they recommended "needed work" and priced way over market value. Beware of yearly service contracts...They use this as a vehicle for selling you services at premium prices. When I decided to go with a different HVAC service provided I called to ask a prorated refund for the money I had paid for the service contract and they refused to refund me."