Joe Sampsons Plumbing & Heating LLC

Customer service was on point, Margaret was extremely professional and considerate in meeting our sense of emergency and collaborated with us to resolve our scheduling issues. Eli and Matt arrived on time and did an excellent job replacing a pipe and rebuilding two toilets. They were extremely neat as well as professional and polite We are incredibly pleased with the service provided by Sampson Plumbing and would use them again.

I got charged a 271% markup on a $120 part and got the run around when I tried to understand the pricing despite asking them prior to the service call how they charged. The excuse for the high price was changed several times from fixed rate to couriers to warranty etc neither of which seemed reasonable as I specifically said it wasn't a rush job. Unfortunately I wasn't able to check the part's price before the technician left. I felt like it was pure price gouging and the customer service afterwards was terrible.

We contracted Sampson Plumbing and Heating for a new boiler and water heater, and repair of a slow (drip-like) leak in the kitchen sink plumbing. First, let us note that the quality of the work is first-rate. One- anyone, for that matter- could see immediately the workmanship: copper tubing at right angles, copper tubing running perfectly straight along the walls, neat and spotless clean. Second, and this is equally important, the workers (Chris, Brian, Rich and Mark) were exceedingly polite. Some of you might have had an experience as we have had in which we hired a tradesman, whereupon he acted as if he was doing us the favour or all favours by coming to our house. Such was not the case with Sampson P&E. Their workers were as gracious for choosing them, their company, as we were for the work they did. Lastly, a compliment must be directed to the receptionist/secretary who receives their calls. She is as pleasant as a spring morning and immediately creates a good impression of the company. Thank you, Sampson Plumbing and Heating, for the work you did at our home. Oh, and a Merry Christmas to you!

Joe and his team are upstanding professionals they got the job done and didn’t leave a mess behind they even corrected some of the previous errors I had with my plumbing definitely going to use them going forward.

They did an excellent job and installed some faucets for me as well. I would highly recommend this professional, clean, courteous and fair priced company.

Great service . Job done well.

I recently engaged Joe Sampson plumbing to replace a boiler and hot water heater along with some additional domestic water and gas piping work. From the onset, my experience with Joe Sampson and his entire team was top notch - very professional, great customer service, showed up on time, and the team took effort to be neat, clean up, and provide a professional grade installation. The team also made sure to check in with suggestions on how to improve ideas on the project which as a homeowner I truly appreciated. The bottom line is I would recommend Joe Sampson and his team without reservation.

I was wowed by the outstanding customer service Jaime provided me with! I called the company late in the day before a holiday and she patiently worked with me on figuring out what was wrong, as well as with scheduling an appointment. Jaime made me feel like she cared about my issue and went the extra mile to help get me squeezed in at the last minute. Because of Jaime's great attitude, professionalism, and helpfulness- I am looking forward to working with this company for all my plumbing needs and will definitely refer them to others!

They arrived on time, removed the old water heater and installed the new water heater. They reworked some plumbing to have the water lines connect to the new heater. Cleaned up all sweated joints, cleaned up the floor where the work was performed and then made sure everything was working. I would definitely call them for future plumbing work.

Work was completed in a timely manner. Very knowledgeable workers . Great workmanship .

great job. Fast and efficient

I called Sampson Plumbing and spoke to the secretary who scheduled an appointment the same day. I was given a call prior to the plumber's arrival and they were on schedule. When the plumber made his observation of the bathroom, he immediately realized what the cause may be. He was correct and made the repair in addition, the line was tested to be sure there were no further leaks. I appreciated how quickly he determined the problem and his professionalism.

Couldn't have asked for a better installation. All the people were great from Jaime in the office who personally came to my house to have me sign for the permit application to the guys that did the install. It went without a hitch. Totally happy with the new system. I can shower for hours with the tankless hot water. Also had them install a new gar stove top.They got here promptly at 8am and were finished by 2pm. Highly recommend these company!

Fantastic! Very processional, punctual and clean!

Joe and his crew did a flawless job installing my new equipment. I couldn’t be happier with the quality and price. It’s refreshing to deal with such a professional.

Satisfactory.

Excellent. I will use them again .

Excellent. This isn't the first time I've used them and it won't be the last. They were very polite, very professional. They were very quiet which impressed me more than anything else. Everything worked out very well. It looks very clean. They exceeded my expectations. I highly recommend them.

Very professional

Excellent job, great customer service, honesty, reasonable price. I am happy to having him today for my plumbing work. I will definitely use again and highly recommend. Thanks Joe !!

Excellent. Did it in one day. Neat and clean.

Excellent work. Professional crew.

Text Book Heating System Replacement

My first experience hiring a plumber and it couldn’t have been better. From start to finish it was a smooth transaction. I really appreciated that they gave the price over the phone. Two other plumbers I called wanted to come and charge me $39 for an estimate (refundable only if you booked the job with them). I found this strange. I wasn’t going to pay $39 only to find out their prices were too high! This wasn’t a large or complicated job where an estimate would be necessary. A good plumber knows what changing out a faucet entails. They scheduled the appointment promptly and they arrived on time. They couldn’t have been nicer or more professional. I would highly recommend and will definitely use them again.

Joe Sampson came to my house and discussed options with me, including the pros and cons of the different equipment choices, as well as the best way to run the pipe to the fireplace. His prices were reasonable and he came highly recommended from an associate, so I chose him for the project. Jaime from his office was an absolute delight to work with and took care of all the scheduling, the permits, and the rebate paperwork with National Grid. Once National Grid had placed the gas pipe, Joe and his crew came and took care of the entire project. I could not be more pleased with the results. Joe and his crew were friendly and polite, they were neat (which has not always been my experience with contractors), and their work was impeccable. I have never had a better experience with a contractor. I highly recommend them!