Water Heaters Only, Inc

We are very pleased with the quality of the water heater and installation. Would hire them again!

All went well. The installer, John A. called ahead of time to announce his arrival time. Upon arrival, he thoroughly explained the installation process and provided a quote. John set about removing the old water heater and prepared the space for bracing per code. Once the new water heater was installed, new parts as required were installed. When the installation was completed, John reviewed the controls. All in all, a professional installation. Without hesitation, I can recommend Water Heaters Only, Inc. and will probably need them again for another property.

Installation was fine. Post-installation service call did not go well. I called to ask for basic information on the permitting process, since I know absolutely nothing about it, and the person on the other end of the phone was defensive for absolutely no reason. I just asked a simple question, I don't understand the hostility. I was polite and simply trying to understand what I need to do. Even if he couldn't tell me, he could have explained so in a more professional manner. I'm disappointed, because I was happy with the service initially.

Our 18-yr-old electric hot water heater suddenly developed a leak on Feb. 28, 2018. When we contacted the company that had sold us our unit, we were told that the earliest they would have any electric heater in stock was in APRIL! This led us to Angie's List and highly rated Water Heaters Only. Not only did they have a replacement of our choice but scheduled the installation the next day, March 1st. Ron B. arrived, punctually, at the appointed time, confirmed that we needed to replace the old unit, picked up the new heater from Vacaville as he didn't have an electric one in his truck, and completed the installation in a manner superior to our previous setup: insulated the water pipes and changed the inferior tie-downs of our old unit. After a review of our new heater's capabilities and answering our questions, Ron left us - totally satisfied customers. The cost was probably a bit more than we would have paid the other company, but we feel the overall experience and workmanship warranted it.

This was done on 6/17/14 and had no problems since then.

Was quoted $300-400 total. Said it would be $159 for a tech to come out, then labor additional that would have totaled $300-400. I was able to find another company to do the same exact labor/installation for $89.

Requested service by phone and was told approximate arrival time. Installer arrived when predicted. Clear explanation of services and price. Work took slightly longer than predicted, but was done well, and hot water available after workman's departure.

I contacted WHO and they set up an appointment for an estimate. They arrived punctually and gave me a good price. We agreed to have the installation take place THAT day. Technician John worked quite a few hours to replace supply and service plumbing for the HWH. HE was VERY thorough and did an excellent job, and brought the installation up to code.

From the initial call to the final signature everything was handled efficiently and professionally. and was completed in less than a day. Ron B, our technician, was very thorough, calling to confirm what we needed, letting us know he was on his way, explaining what he would be doing and reviewing what he did. He left the area neat and clean. Now if this unit lasts another 17 years or longer we will be thrilled.

The technician was professional and courteous. He removed the old 30 gallon natural gas water heater and replaced it with a new 40 gallon natural gas water heater. He completed the job quickly and neatly, and removed the old water heater and all trash. An excellent job.

Very professional and did a very complete, neat and clean job.

He was punctual, had all the needed materials. He redid all the piping and redid the overflow. bill was what was quoted. Nice work. I would hire again.

excellent service and response. Would absolutely use again. A little pricey but prompt response and quality of service was worth it

Came out the same morning we called; was on time; provided good explanation and performed work as prescribed in timely manner, and cleaned up afterwards.

Excellent! John F was responsible, timely, courteous, thorough and respectful. I'm very happy with the service and the new water heater!

excellent , left area clear and clear. very professional

John M from WHO removed my old, not-working-too-well, water heater and replaced it with a new 50-gallon one. Flex lines were replaced as well as correcting the drain line and replacing the earthquake straps. John worked efficiently and I could tell he had done this many, many times and was good at it. If I need another water heater at some future date, I would certainly call WHO for service. I have already recommended them to a couple friends.

Excellent service! A person answered their phone right away on Saturday morning and they had a tech out to my house within hours. Ron did a great job: fast, clean, and even had to replumb a few pipes and he did it all in just a few hours.

Woke up to a water heater failure in the morning and hit Angie's List looking for options. I found a Angie's Deals offer for $150 for a $300 credit at Water Heaters Only Inc, and I called looking to get some information and an approximate quote. I spoke with Paul who was very nice and extremely helpful. He gave me my options and a quote on the spot. It seemed reasonable so we agreed to have someone out that afternoon. I explained I had my son't baseball game at 5pm and he narrowed the window to 12-2. He gave me a couple options: a new Rheem unit or a new AO Smith unit that was 3-years old but had been stored in the warehouse for about 3 years. I went with the cheaper option, as Paul committed to honoring the 6 year warranty on the unit despite it's age. Asking around and doing some internet research, this was a screaming deal - "A" on price. The $1000 included the $150 for the $300 credit - I paid $850 on site. The installer, Ron, arrived at about 1pm and had called ahead. He explained what he was going to do and we discussed options for the stand. My current stand was just a collection of 4x6 timbers. He offered a "wooden platform" and said the price would increase $49. This was the only issue I had with the professionalism of the service. Later when I checked on the work, the wooden platform was just a 24" square of 3/4" plywood set on top of my existing pile of timbers. I asked about that piece of wood costing $49 and Ron tried to convince me of the markup due to processing and storage - 25% markup might be reasonable, but not 2000%. To his credit, he offered to remove the board and remove the $49 from the bill. Other than that Ron was very friendly, skilled and knowledgeable. The installation went pretty smoothly. The plumbing work was well done though a bit unsightly - it was a different configuration than my last unit. The earthquake straps were not that well done and one of the anchors had to be reinstalled because the piece of 2x4 he used broke apart. These two items and some back and forth about the overpressure plumbing were the reason for the lower score on quality. The heater itself seems to be working quite well, though its less than 24 hours hold. I will likely be doing some work on my own to upgrade the stand and move the earthquake strapping. Considering this was an emergency, I'm pretty happy with the outcome. I'll contact them again and recommend to friends.

Service was very professional from the beginning quote to finishing the installation. Ron replaced an old (really old) water heater and supply lines and the required earthquake bracing in an inside closet with very tight space. He was professional, paid attention to all the details and cleaned up so well you'd never have known he was here. His work passed the permit process with flying colors. There was some confusion about the pricing but Water Heaters Only once again was very professional and resolved the issue quickly and graciously.

04/03/2016 I called on Saturday afternoon after noticing my water heater was leaking. Water Heater Only was able to get me an appointment the very next day. They scheduled the time between 1 and 4pm. Bill was very professional and polite. He told me the technician would call 1//2 hour before arrival and David Pullen did call as expected ½ hour before arrival and was prompt and polite. He explained options to me and I chose to replace our water heater with a 50 gallon. He went right to work and continued working diligently until he completed the task, meticulously and efficiently. David was also very polite and professional. When the job was completed he gave us instruction on how to use our new water heater, shut off and on valves for water and gas. Electric starter if necessary. Safety instructions and went over our paper work and warranty. The over all experience was EXCELLENT! My Mom and Dad used this company 15 years ago and she remembered the name and referred us to Water Heaters Only, Inc. I will of course use them again in the future hopefully 15 - 20 years from now and I will certainly refer friends and neighbors. Great job Water Heaters Only, great employees. Thanks again, Sheryl Richardson, Irvine CA 92603

Decided not to use this offer.

It was good. It's been awhile. I think it was very good. He did a good job, came on time, cleaned up, yeah. It was a good job. You know that's probably why I haven't rated is because really I don't have that record, I would have to dig it out to see how much it cost. It was fairly short after the purchase that they came out. I think that he did some things that he didn't have to do when the inspector came, that they didn't even check and I thought there were some deals that were less money for you know just a single water heater. He was very pleasant, very nice, very talkative, very helpful, you know he covered all the bases as I say, I think we did a few things that we might not of had to do. Such as cutting up a screen, there was a screen that goes up to the eaves of the house and he said it wouldn't pass I'd have to open up that area but it didn't seem like we had to when the inspector came. The work turned out good in the end, it's good, it does it's job. The quality of the work was good.

I had a previous appointment with a big name store on a Wednesday afternoon and the big name store contractor failed to show up, so at 8pm at night I called these guys hoping someone was there. They were! I explained what I needed, and the guy on the phone was super nice, patient too while I bought the Angie's List deal to use on the appointment we were setting up for Saturday. Saturday the tech was on time, got right to work - made an assessment of the current situation (advised me that I could have taken a shower that morning because it was not leaking that badly) and got right to work. He was done in about 2 hours, cleaned up and hot water working again, no leaks! Prices were actually less than the big name store that didn't show up for their job. This folks didn't try to upsell me any parts or things I didn't need, and just got in and out quickly and efficiently. The tech was super nice, and I would absolutely call them again for future needs (hoping I don't have to though).

Needed a repair to a water heater - gentleman I spoke with decided over the phone that my unit was too old to repair and would only come out if I decided to replace it. I had previously had PG&E out to ascertain that the unit was in good working condition and the repair would be minor - clearly TOO minor for this company who is only after a more lucrative return. Not a smart move as when the water heater eventually does need replacing - and it will - Water Heaters Only will not be who I go to for the job.