Fante's Plumbing, Heating & Air

About 8 years ago I used Fantes to install 3 new HVAC systems in my home. Original work was ok but not great. They sent out a more experienced technician to fix install issues. I then set up a maintenance agreement with them for yearly mainetance for the first 4 years they did a good job. Over the last two years the pricing and quality of service including customer service has deteriated signficantly....I think new owners. Last year I negotiated a yearly service contract and had a couple of very bad experiences where they recommended "needed work" and priced way over market value. Beware of yearly service contracts...They use this as a vehicle for selling you services at premium prices. When I decided to go with a different HVAC service provided I called to ask a prorated refund for the money I had paid for the service contract and they refused to refund me.

I went through Costco and Fante's installed my furnaces and AC. Once the installation is complete, then comes the yearly maintenance charges, parts, labor and so on. They install very expensive but crappy products from a brand called 'Healthy Climate'. Your service contracts and maintenance plans would only cover parts for 3 years and you'll end up paying for their faulty installation and products every 6 months. They count on you to shell out 500 to 1K each year after their installation.

I was on the hunt for a company to replace a water heater. Their quote was very reasonable and they had the parts ready when needed/as promised. Fantastic job overall.

The old hvac system stopped working during a typical New Jersey hot humid 4th of July week. Fante's was able to install a new hvac system the next day. The crew of 2 arrived as scheduled and got right to work. They covered the outside steps and the front porch, the first floor floors from the front door to the basement stairs, and continued the coverings down the basement stairs and across the basement floor coverings to the hvac area. The 2 installers worked steadily, taking few breaks. The installation was done by 2 in the afternoon. While 1 gentleman cleaned up, the other gave instructions on the system and the thermostat. We were very pleased with the entire process.

It went extremely well. Great product, neat and courtesy workers.

Jeff and the whole Fante's was FANTASTIC. Easy to schedule to come out to see what the job would entail, incredibly helpful in educating us on our options and price as to those options. Scheduling the actual job was just as easy - and the installer team was polite, TIMELY, efficient, and neat, removing debris at the end of each work day. Cannot recommend them enough.

They were prompt, professional, and efficient. I highly recommend their company. I was frustrated with others through a home warranty and found them through Costco. They are the best.

The company showed up at the assigned time and completed the job in a timely workmanlike manner. The installers were very professional and skilled. They cleaned up after themselves and answered every question that my wife had.

The guys were great! Showed up on time same time every day. They work fast and efficient and very professional! Would higher again on a second!

Outstanding! These guys are the best. Courteous and professional throughout the entire process. Provided detailed explanation of all work to be performed beforehand and then completed actual work even sooner than estimated time-frame. Workers were not only obviously skilled and thorough, but paid careful attention to keeping area clean and clear during installation. Kudos to all--couldn't be happier

Fante's contacted us through the Costco program. They came in and gave a fair quote. They were very open about costs and how the unit would perform. I used them primarily because they came through Costco. On installation day, the team was very friendly and diligent. They wore shoe covers when going up and down the stairs, put sheets down to prevent floor damage and finished the job two hours earlier than expected. They had to remove some molding to get the old unit down, and replaced it with cardboard, but that was not their issue because the builder had made the opening too small. The new unit which is a two stage Lennox performs great and I look forward to seeing how the AC cools during the summer.

Arrived about 9:15 - worked neatly and very professional. Job completed about 4 pm

Went very well - on time, finished in less than one day. Explained all.

excellent. I was very pleased with everything.

Very professional, above and beyond our expectations. Cleaned everything at end.

Workmen showed up on time.  There were no problems.  I'm completely satisfied!

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Fante's team was on time, followed, explained process & proceeded to remove old HVAC system & replaced w/new unit.  Finished same day.  Very respectful & knowledgeable.

Sales and installation. Personnel were pleasant, courteous, very knowledgeable, thorough and cleaned up beautifully at end of job.

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Fante's did a leak test to determine why the AC unit on our commercial building was low on freeon. The technician determined he needed a part he did not have on hand in order to get the unit working again. Next thing I know the office staff is calling me to get paid for the $300 leak test before even telling me what needed to be done or giving me a quote to get the unit working again. They seemed more interested in their $300 invoice than getting the AC unit working. This despite the fact that I bought (2) AC units at over 20k from them for a different property and a several thousand dollar repair for a third property within the prior 12 months. The response from the owner was obnoxious and indifferent to my complaint. I had forgotten about prior poor experiences with this company, but will not forget again. I will be needing (3) AC units for a commercial property in the next few months and I won't be getting them from Fante's.

After a one day delay- the circumstance was a valid cause of delay-the installers arrived on time and completed the job beautifully.

Estimate- Scheduled appt for install installed.