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"Super helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"They did a great job cleaning the ducts. Made a great impression when they made recommendations regarding cleaning the ducts."

"Total rip off I wish I knew what I was in for I should?ve gotten more bids, but I was in a panic and they pray on that I spent over 13 grand yes that much for an ac/heater unit and a hot water heater called them about the AC acting up none emergency call was charged 75 for showing up after they wanted to charge me over 500 dollars to replace a cheap condensation injector pump that you can buy the the most expensive brand anywhere at Home Depot Lowe?s or even Amazon isn?t more than $75. When I said I?d pass I was changing for his time which was over 200 dollars for under a half hour plus 75 so 300 dollars for nothing fixed rip off I think so "

"Facts: contacted company to schedule service. Two weeks before electrician would arrive. Electricians arrived on time. Review electrical problems with technicians (two showed up). Left electricians to survey the home's electrical system. Met with electricians about current immediate problem. Agreed that the state of the system required someone specializing in old homes with legacy electrical wiring. Technicians informed me they had someone on staff who could survey the home and provide solutions to remedy the existing problem and possible overhaul of the system. They said they would escalate the problem to the appropriate person. I asked when is a reasonable time to wait before hearing back from the company. They said by the end of the week. I asked again how long to hear back - thinking that the end of the week was optimistic since it took them two weeks to get to the house. They said again by the end of the week. I waited until the following Wednesday and after not hearing anything from them left a review on the company website. Later that day a manager contacted me to discuss my review. NOT to discuss the possibility of getting someone out to the house but specifically the review. He stated a technician called me the day after the technicians were at the house. I have a smartphone they record ALL incoming and outgoing phone numbers. NO number from anyone I didn't know showed up in the phone log. NONE. And if he had called and received no answer NO one from the office bothered to follow up either by phone or by email or by text message. To the people at Oliver, welcome to the 21-century. How about using some the technology available to you for something besides swiping my credit card for the "arrival fee". DO NOT HIRE this company for ANYTHING! And BTW, another company I contacted for the same issue has sent me three text messages to follow up on the appointment that hasn't even happened yet. And I didn't have to wait two weeks to get on the schedule. Oliver, take a hint!"

"Service technician arrived early, diagnosed the problem quickly, answered my questions, and fixed the problem efficiently."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"The Powerwashing Guys crew did an absolutely amazingly great job!!! I have now found my go-to company for keeping my house in beautiful condition. The two power washing men showed initiative and attention to every detail, and it was a big job. The house has never looked better, and I now know what the BEST POWER WASHING JOB LOOKS LIKE, so it will not be easy to settle for anything less than these guys did today. Hard to describe perfection, but they hit it today. The window washing crew also did a great job. They were organized and efficient, and I was super pleased with the results. This is a big house to get ready for the summer rental season, and I now have the company to help me do it."

"I called and within 1 hour he was there and fixed my leaking dishwasher. He is very much a professional and I will call him again and again for repairs."