Bucko's Appliance Repair

After canceling one appointment they showed on the next one on time. He took apart the machine and told me what part I needed. They called me back the next day and told me all parts for my machine were discontinued. I asked for the part number. I looked on the internet and found the part twice over. I called back and asked for an email to send them a picture of the part to make sure it was the right one. They could not be bothered with me anymore. I was to much trouble.

Had to come back a couple times to figure it out but they were professional and did a good job.

On May 24/2014 the igniter Buckos installed failed.  I called to request that I needed a technician as soon as possible as I was stuck with a load of wet laundry in the dryer and another load in my washing machine.  I was told that the earliest appointment I could have was five days later on Wed. 5/28.   I explained that this was a repair that they had already made a mere eight months previously, that I had been a customer for several years and that I really needed an earlier appointment.  I was told there was nothing they could do.   I have since contacted another appliance repair company.

The owner came out and he informed me he was not sure what the issue was and said the issue should be corrected he believes. He claimed that he thinks he fixed it and charged me a $96 service fee even though he was not sure if he fixed it. He did not fix the issue and my dishwasher was still not working properly. I called them about the issue and they said that I would have to pay to have someone else come out again. I refused this obviously because they did not fix the problem the first time.

I had another company come out and they pointed out the problem almost immediately. He said it was very obvious. So I called Bucko's back and asked if I could get a refund on what I paid because the issue was pretty obvious and they could not fix that. They refused to give that back because they claimed since a truck came out to my residence that I had to pay the service call fee. 

I feel like this was very unethical of them.

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When I had first contacted Bucko's, I had already diagnosed the problem with the washing machine and had contacted the manufacturer who recommended Bucko's appliance for the extended warranty repair of the washing machine.  When I had contacted Bucko's, I had asked them to contact the manufacturer to request the parts needed (inner drum and the two outer tubs) to complete the extended warranty repair in advance so that they could complete the service in just one service call but they refused.  I was told that they would need to make their own diagnosis before they would be able to request any parts.
Their technician arrived at the very end of the time window that they specified and completely misdiagnosed the problem with the washer as having a bad water pump - completely missing the very obvious loud grinding noise during the spin cycle.  When he reconnected the washing machine to the HOT and COLD water supply, he failed to reconnect the drain hose which caused water to be sprayed all over the laundry room walls and floor when he operated the washer.  [He didn't even offer to clean up the mess that he made!]...  After he told my wife that the water pump was bad, she insisted that he listen more closely since the noise we heard and was not the noise he heard.  When he tried again, he declared that the bearing was bad and that we would need to get a new washing machine.  At that point, she called me at work and I spoke with the technician.  I told him what I had found and got him to look further at the very obviously loose inner drum caused by a broken spider arm.  He estimated that it would be between 2 hours ($ 120) and 3 hours ($180) to replace the parts, charged us for the evaluation and required a check for payment even though I was told that they would take a credit card.
When Bucko's office initially called back about the cost for the repair, besides their labor cost (which now were estimated at $ 300 for 5 hours to $ 400 for 6.5 hours of labor), they wanted to charge us for all of the parts (about $ 800.00).  My wife again explained to them that the parts were covered by the manufacture's extended warranty.  When they called back a second time, we were told that they were able to confirm that  the parts were indeed covered by the manufacture by checking the manufacturer's website but that there would be a charge of $ 45.00 per item (another $ 135.00) for shipping and handling.  Even though the manufacturer had already told me that they would supply to Bucko's all of the parts at NO COST TO THEM (parts or shipping and handling), the Bucko's Rep still insisted that we would be charged the $135 for shipping and handling in addition to the labor cost which now had more than doubled from the technician's original labor estimate.
I once again contacted the manufacturer, explained our very poor experience with a service company - BUCKO'S - that they had recommended, got a customer service supervisor to send me the inner drum and the two outer tub halves (AT NO COST TO ME and via FedEX Ground) and I have completed the repair in less time than their technician had estimated with the help of some BLOG posts and a few YOU-TUBE videos that I had found on-line at no further cost to me.
I think that BUCKO'S should refund me the money that they had charged me for their evaluation and estimate since I really provided their technician with the diagnosis!

They needed to order a piece for our oven. They said it would be a couple days. They actualy came out the next day and fixed it. They were very pleasant and friendly. I would definitely use them again and recommend them to anyone.

The gentleman who came out was very friendly. He was willing to share with us his views. They have a built-in refrigerator that?s worth checking out.

The repairman found that our ice maker gears were falling apart, and he showed me where pieces were broken off. He replaced the part, and cleaned up after himself. We have used them before, and are once again satisfied.

They were wonderful! They arrived in a timely fashion, diagnosed the problem quickly, and had the parts in the truck to fix the problems right away.