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"It was all great"

"Quick and helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"????? Highly Recommended Review: Funari Public Adjusters I am writing to share my experience with Funari Public Adjusters, and I cannot say enough about the exceptional service provided by the owners, Chris and Vito, and their entire team of experts. From the very first call, they were immediately available and responsive, helping me during my critical time of need. The team went above and beyond in every aspect?from assigning a dedicated representative to handle my claim, to guiding me through the entire process from start to finish. Every staff member I interacted with was friendly, professional, and extremely helpful whenever I had questions. I have used this company on three separate occasions, and each time they exceeded my expectations: When a neighbor?s tree fell on the back portion of my home. When I experienced a theft at my rental property, resulting in damages and losses. Most recently, after heavy rains caused significant roof damage to my home, including my top-floor"

"Total rip off I wish I knew what I was in for I should?ve gotten more bids, but I was in a panic and they pray on that I spent over 13 grand yes that much for an ac/heater unit and a hot water heater called them about the AC acting up none emergency call was charged 75 for showing up after they wanted to charge me over 500 dollars to replace a cheap condensation injector pump that you can buy the the most expensive brand anywhere at Home Depot Lowe?s or even Amazon isn?t more than $75. When I said I?d pass I was changing for his time which was over 200 dollars for under a half hour plus 75 so 300 dollars for nothing fixed rip off I think so "

"Excellent Job! Arrived when expected and they made sure all windows were shut and then went to work. Too approximately 45 minutes for them to complete and once done, they walked me around the house and pointed out certain areas and I was immediately able to notice the difference. My house hasn't looked this good since it was built and we moved in 10 years ago! Definitely will let neighbors know and will use again!"

"In all fairness, both workers were friendly and they (in the end) did what was planned. I think the work probably could have been easily performed by one worker. I was told that they would call me ahead of time, so I could meet them at the house before they arrived. I did not receive a call until they were already at the house (1:30pm). I arrived around 1:40pm. They completed the work by about 2:20 and took about 20 minutes to write up the order. I was shocked when I was asked to pay $382 when the quote was for $225. The labor was by far the most expensive element, they had rounded up to 2 hours per worker ($250 total) plus a $49 dispatch fee. In terms of the workmanship, the only complaint is that there wasn't much attention paid to aesthetics. For example, instead of running the new line along the wall (binding them with zip strips with the rest of the lines) in the basement, the line was run across the middle of the basement and stapled to each stud. Also, I had to ask them to readjust the light switch plate since when they re-installed the cover plate one side was not flush to the wall (raised a notable 1/4 inch). It's a minor detail, but one I would have had to live with if I did not speak up. They did replace a breaker (did not realize that the current breaker was 20 amp when a 15 amp was needed. They explained that this could cause the wire to burn out before the breaker switched. All materials costed $63."

"They are absolutely horrible and should not be in business. We had dozens of irreplaceable items destroyed through gross negligence. How does a snowblower placed on top of an expensive desk (ruined) with no covering for a 700+ mile move sound? Or tools packed with expensive china? Just now, I discovered that some absolute fool opened a wooden crate that I'd hand-built to move a 3 foot high glass ornament tree and piled large plastic dolls and other items on top of the tree, utterly destroying something that was precious to my wife. The pure insanity of how things were packed is mind boggling. If you want your memories ruined, then go ahead hire Hopkins and Sons. They'll do a more thorough job of wrecking your belongings than a flood or hurricane. I can't honestly can't exaggerate just how bad this company is, and no amount obscenities would do justice."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I AM LIVID WITH THEIR SERVICE. My husband and I have been living in our home 4 years without a single issue with our cooling system. We had UGI come out to "service" our system and said everything looked great....2 months later something with our compressor blew...that was $400. Then this morning, less than 30 days later, we apparently needed a brand new thermostat.....another $400 and guess what? MY HOUSE IS STILL NOT COOLING DOWN. So I called and said how it is absolutely ridiculous that there is still an issue especially after charging us to "fix" the thermostat. I am obviously frustrated. I work from home, its hot and I am pregnant with 4 pets in my home that are distressed from the rising heat and their customer service agent has the audacity to be BEYOND RUDE and tell me "to have a better day" as if it was MY FAULT...ok. It is very odd that ever since they came to "service" our central air system they've had to come back THREE TIMES and the system STILL NOT WORK. BEWARE!"