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"Fast and excellent"

"I used Streamline Services to replace my HVAC system and to install insulation on the ductwork in my basement in August 2024, and unfortunately that was an extremely expensive mistake. We have since had them out 7 times that I have record of to repair issues related to the ductwork insulation, at extreme disruption to mine and my husband’s jobs which are based in our home, and on 2 of those occasions they also had a manager supervising. It’s the least of my concerns at this point but they left a mess each time they came, insulation scraps and screws all over the place and tape stuck to the floor. After all that, the insulation has never been properly adhered to the ductwork and has fallen down repeatedly, there are multiple areas all over our basement where the fiberglass insulation is exposed and where the tape has visibly lifted and the insulation is just resting on top of the duct. Their communication is somehow even worse than their workmanship. I’ve been trying to speak to a manager about a refund since December (I have record of 10 such inquiries I made in that time) and I’ve either been ignored or told that someone will call me and it never happens. They did give me a refund that amounted to roughly 8% of what I paid for the duct wrapping about two weeks ago, without contacting me or letting me know which I found odd, however that is not at all reflective of what I should be refunded after all of this and I think they just did it in hopes that I would leave them alone. I really wanted to resolve this with them amicably and have been exceedingly patient with them but unfortunately that goodwill hasn’t been reciprocated. We paid for our ducts to be wrapped and sealed and I think it’s clear we didn’t get what we paid for."

"Oscar from Spearhead Renovations was top notch. He was professional, courteous and most of all - responsive. We had our master bathroom remodeled and LOVE the result. His tiler in particular did an awesome job! I would definitely use Spearhead Renovations for my next bathroom remodel."

"This company has some of the rudest and most disrespectful people working there. Veronica and Jessica should not be in customer facing positions. The bathroom remodel was done well, but the tile installer needs a bit more attention to details. We still do not have glass and had to call the glass company last week directly for an update as they were not being provided by New York Renovations. NY Reno kept stating there’s a delay and timing is estimated. However, Glass Depot told us the deposit was never paid and that was 7 weeks after they came out for a template. Just called the glass company again for the first time since early last week after continued vague updates from NY Reno. One very helpful person told me that NY Reno just paid the deposit via ACH earlier this week and that they’d call back after asking around for a timing update. Never heard back, so I called again but was told that NY Reno had instructed Glass Depot to not speak with me. The woman at Glass Depot specifically said she was told by NY Reno to not discuss any financial information but could confirm that “the glass has been ordered”. However, when I called last week, that same person at Glass Depot said the deposit was not made and glass had not been ordered. Meanwhile, for weeks, NY Reno was providing random updates about our glass saying they haven’t heard from the glass company, or that it’s just one more panel to come in. Those seem to be false as well as the “receipt” they emailed which was a text only document on Microsoft Word (not images). I’m sure NY Reno will reply to this and say they have gone above and beyond to make us happy. Or, try to put the blame on us and call us rude for following up directly with their vendor, but we have plenty of emails and an outrageous to show this. Plus, a bizarre phone call from Veronica where she berated me by saying that I picked the wrong person to mess with, calling me insane, etc. Update: After I left a review on Google, Veronica from NY Reno emailed stating that they will no longer be in contact or respond to any form of communication until there is a glass install date. She also continued the false line of allegations regarding harassment. Their response to this review, negative criticism, and a customer pushing for concrete updates speaks volumes."

"Reynaldo and his team were super helpful and did a great job with a kitchen remodel in my Durham townhouse. Everyone who sees this new kitchen is impressed. Reynaldo did the work quicker than estimated, the prices were reasonable and he proposed helpful solutions. Highly recommend!"

"Unfortunately I cannot rate their service, the quality of the work or price because they never sent over the estimate. They sent me an email after the walk-through letting me know that several jobs had came up and they were very busy. Apparently too busy to do an estimate and win our business. A little frustrating because we took the time out of our day to go over ideas and discuss options for our kitchen, bathrooms, etc. They even suggested that we go with another contractor if we couldn’t wait. That was over a month ago and we still haven’t heard back."

"Without question, this company was the best of the best. Moreover, we were very pleased with both the quality of workmanship and customer service. Specifically, to cite just a few - Brian, Owner, was in consistent contact with us from beginning to end by both phone and email ( we were ever in the loop); in addition, he was open to our questions, plus, easily accessible and prompt in responsiveness. Crew professional & courteous, plus doing a full & complete removal of old materials & cleanup. Finished project exceeded our expectations. We, without question, will engage this company again for future projects."

"This is the second major project I’ve trusted Santana Construction with, and once again, Victor and his crew exceeded every expectation. Most recently, they remodeled my bathroom and handled roof and gutter repairs—everything was done with precision, professionalism, and a real sense of care. Three years ago, Victor saved me from a renovation nightmare after another company botched my kitchen remodel. He and his team stepped in, fixed the damage, and gave me a kitchen I absolutely love. Throughout both projects, Victor guided me through every step, always 100% honest and transparent. Home repairs and remodels can be incredibly stressful—especially in a house built in 1910—but Victor made it feel manageable and even enjoyable. Santana Construction has truly been a blessing to my home. If you want a crew that shows up, stands by their work, and treats your home like their own, look no further."

"Did a great job!"