Get matched with top water and smoke damage repair specialists in High Point, NC

"Chris and his company made the entire process so much better. He came out the next morning in between other jobs. We had a leak under the crawlspace and it was a mess. Jasper and the crew called every morning to let me know he was on his way and Chris called to update the process in the evening. My husband works 3rd shift and he did not hear the work doing on while trying to sleep. They were very respectful and courteous. The crawlspace looks brand new. I would highly recommend PuroClean and Chris Nowak for any restoration work."

"Seemed eager to start and easy to work with in the beginning. Office customer service is a bit rough around the edges. Sends text we need payment with no ?hey hope your project is going well? same with final payment ?thanks for choosing us? Communication is very lacking on several levels. Until it wasn?t?meaning a gave final payment of $16,000. And there is a very short punch list. I asked John why these items weren?t done and I was hesitant to give final payment. He said and he took photos to document ?I promise we will get on this next week?you can trust me and give me check? Yes I?m guilty of trusting and should have held check. I have text several times to 4 different employees and owners as well made calls and left messages?.crickets. So now I have a $35,000. Job with tasks that were incomplete?conduit hanging, paint tape all the way around my house, debris that was to be hauled off including some job materials left on side of house as well a picket that is not in place. "

"I cannot say enough good things about Joe and his team. My family and I have used them several times and consistently had the perfect experience. They are dependable, honest, reliable and professional."

"They did a great job! My roof looks great! Reliable and kept me well informed about everything. They kept cost in mind and cleaned up nicely after themselves. Serge even came out late to tarp the roof until it could get repaired so that I didnâ t have any further damage to the house waiting for the roof. They were very nice to work with. Great people. I canâ t say enough good things about them!"

"I could not have asked for a better experience. I had a true emergency and they fit me in when I needed it ASAP. The price was far less than I expected and the tech that came out was professional and courteous. Definitely recommend them"

"Very responsive. Followed through with coming out and getting the job done, even though it was short notice and a weekend."

"I would not classify this company as a Pro as they are misleading in what services you are receiving. as a first-time homeowner trying to find a trusted to help with a suspected mold issue. This involved repairs to my ceiling after a roof leak and possible mold in the crawl space. After receiving estimates and a few phone conversations, I explained I only needed the ceiling inside fixed for now. As of today, I find out there was actually a little bit of information no one mentioned. They quote you the price to come in, tear down the ceiling, remove the mold and insulation, put plastic up, and set up dryers to dry up any moisture. After all of that, you must go through round 2 of getting an estimate and paying more money to get them to actually fix the hole in the ceiling that was left from the mold removal. Now, if you have no idea what mold removal entails, how to fix a ceiling where the water damage has happened, the cost associated with such a fix, or know that the first repair estimate does not really mean to fix your issue, you are like me. The amount of money charged, for my first home repair, was quite a bit. Maybe I am and have a lot to learn, but the amount seemed to be enough to fix the issue completely. I decided to pay out of pocket. Lesson learned to get several quotes to prevent these from happening in the future and go with your insurance because they know how this goes and what to expect. The biggest complaint I have is what I was told was misleading and their response seems like they could careless of the misunderstanding. When this happens, it is usually because they have heard this complaint before, and everyone knows there is a lack of clarity, but no one fixes it. I have spoken with 2 people today about not knowing about the second go around. The first one simply added my complaint to his notes after calling someone and the other said, well it was in the email we send when we provide the estimate and if you change your mind on the repairs let us know. I found the email they referred to and it states: These estimates do not include any repair costs that will be associated with these areas once drying is completed. I also found in the document they leave you What happens next? nothing about 2 separate estimates. Interestingly, Step 4 states that the paint may not be an exact match. This is what you read prior to learning what drying to them means. Drying to me simply meant the paint is dry on the repair and they have completed the work. I just caution people who use this company to read and research what you need to be done. They are not a trusted advisor to take you through educating you on the complete process when it comes to your repairs. Needless to say, I will not be using them to help with the crawl space since I have no idea what round 2 of that would cost me or if there is any fine print."

"They helped me out with a smoke odor in my home. Very helpful and truthful."

"I hired Tri State Flood to help us with our water damage emergency, crews came fast, the office followed up with me to make sure we were all set. Very professional, reasonably priced. I would highly recommend Tri State Flood!"

"Know if you want to extend the length of your windows and how many windows you want to be replaced and the type of gas in the windows."