In His Time Appliance Repair

This will be a difficult review to write. I never like to be so negative, however this situation warrants it. I called â In His Timeâ repair to deal with a dishwasher problem where the machine had difficulty starting a cycle. The owner, Terry Wilson, came out and immediately diagnosed the problem to be the electronic panel. He explained that LG dishwashers were notorious with these panels failing and needing replacement. This diagnosis was seemingly very easy for him to define, he explained that this was very common. He recommended that if I was comfortable with doing basic repairs that I could order the part myself and install it to save myself any additional expenses. I felt comfortable with his ease of explanation and knowledge of what he was saying. He also told me I should expect to replace this panel every few years because it will eventually fail again. I was obviously disappointed to hear this but given todayâ s state of appliance quality, I wasnâ t shocked. I paid him his service fee of $65 and then proceeded to order the $195 panel. Once I received it, I installed it without too much difficulty. Unfortunately, it had absolutely no effect on my problem. After repeated attempts to contact Terry Wilson, he called me back. When I told him what I encountered he immediately told me how I made the mistake of buying the part when he recommended that I should have purchased a new dishwasher. I tried to explain to him that we never discussed buying a new dishwasher but he wouldnâ t hear of it and emphatically told me that this was his recommendation. It was obvious that he wasnâ t interested in entertaining any other option and rather than get into an argument with him I politely ended the conversation and said good-bye. i subsequently did more research and discovered that a common solution to my problem showed it was probably related to the latch switch. I found I could get one of those for $50 and ordered it. It was easy to install and immediately fixed the problem. So, in the end, I was in over $250 by using â In His Timeâ to help me falsely diagnose the problem and then when I explained to him the situation Terry wasnâ t even remotely open to the idea that he might have misdiagnosed the situation.

We highly recommend In His Time!

he was a very good provider of the service.

Terry was on-time, professional, personable, knowledgeable and skilled. I would recommend and hire again for any other appliance repair we may need.

Terry went above and beyond. Very kind and hardworking. The job turned out much more difficult than expected but he stayed and got everything working for us.

Great service

Terry was very honest and didnâ t try and lie to get more money out of me.

Excellent service- I HIGHLY recommend him!

Very professional,respectful and prompt.

Terry was outstanding! Prompt, communicated well and true to his word. I highly recommend In His Time for home repairs and will call on them again.

Professional, courteous, Terry Wilson showed up on time and did a good job I highly recommend him

Had Mr. Wilson in for a problem with our clothes dryer. He did his usual excellent job. You cannot go wrong in hiring Mr. Wilson.

Terry was a perfect match for my project- got it done exactly how and when he promised, and no pricing surprises. Super nice guy as well!

Enjoyed talking with him. Plus he fixed the fridge. Knew exactly what to do.

excellent

Excellent! Nice and easy !

Prompt, reliable, professional , courteous, expert skill,

Superior service. Came last minute on a weekend and repaired our dryer quickly for a very reasonable price. Definitely recommend In His Time Appliance Repair. Thank you!

Very knowledgeable, honest, personable. Could have claimed that parts needed to be replaced when it was only a frozen drain. It wasnâ t cheap but compared to replacing the frig it was great. Will definitely use him again when needed!

Tony was on time, knowledgeable, and efficient. He got the part and installed it the next day

Very nice gentleman Seemed very knowledgeable in service performed

Terry was great. He was able to stop by the day after I made the appointment to evaluate what was wrong with my dryer, quickly identified the broken component, ordered it, and returned the next day to complete the repair. Fast work, fair price, and a very pleasant experience with an excellent professional.

Very competent and pleasant.

Terry Wilson provided excellent service. He was right on time, promptly identified the issue with my dryer, called a supplier to make sure the necessary part was available, and returned the next day with the part to quickly do the repair. He's friendly, professional, highly skilled and very reasonably priced. I will definitely call on him again if an appliance dies, and I highly recommend him.

Very prompt when scheduled, did an excellent job, and was very experienced at repairing.