Get matched with top heating and air conditioning pros in Asheville, NC

"Using Greg was the best decision my wife and I made while we were searching for a home. As any Asheville home buyer will tell you, the market is insane. Homes that are on the market almost always have serious defects, or they’re priced 100k+ over pre-pandemic levels. Greg can’t make it easier to find a home, but, once you find a home you think you like, his expertise will make you feel confident in your decision. He has encyclopedic knowledge of all rules and regulations required by North Carolina, but is also aware of various small repairs that pay dividends. For example, diligently painting your door jams is an easy way to prevent rot (unfortunately, neither of the homes we had inspected followed this tip). We’ve had multiple friends, family members, and contractors comment on how incredibly detailed Greg’s inspections have been. We had two inspections done by him, with our last inspection totalling seventy-three (73!) pages, complete with numerous pictures and videos. To put that into context, my sister-in-law’s inspection (not done by Greg) was only 24 pages, despite her home being older with at least as many problems. Aside from his comprehensive inspections, Greg is a genuinely pleasant person to talk to. My wife and I called him several times during our home-buying journey (Greg -- if you are reading this -- we’re sorry for the constant calls), and he always took time to explain any questions we could think of. We could tell he genuinely cared about helping us find a safe home. Needless to say, my wife and I highly recommend using Greg."

"When I called to get an estimate, Rick Harrington told me what we were doing wrong. He also said it is explained on their website. Our breakers were not bad and we were not charged for the advice. Will definitely call him if we have another electrical problem."

"We had a new system put in the end of 2020. Gentry has always been prompt, knowledgeable, professional and great to work with. During this last storm our heater went out. I called on Sunday afternoon and I actually spoke to a person, who was very nice, and said someone would call me. Within minutes someone actually did and tried to help over phone. I had already tried what was suggested but he assured me we would see a service man the next day (Monday). Someone did call Monday morning and we did have a serviceman come out promptly. Albert was prompt, professional and immediately got to work. Our unit is underground and is difficult to get to but he went down there and worked until he got it working. It was a frozen line which he fixed and rerouted. He suggested a few things for another snow or freeze and left. The heater has been working since then. We would highly recommend Gentry Service in Swannanoa for new heating system or for service. We have been very satisfied from the beginning."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"The first thing I want to say is I trust them. I have never been able to be there during the day when they arrive and I leave my front door open and nothing has ever been disturbed. They come in work the thermostat do their job kind of replace filters and I am totally satisfied with her work."

"Needed to have a toilet with leaking flush valve replaced. Prompt and professional service. Would definitely hire again"

"I have service contract with Horizon and everyone they have ever sent to inspect my hvac and furnace has been very knowledgeable. The last person, Alex was very helpful with a very complicated problem of condensation on a wall. He proposed some options and began by adjusting the fan- the least involved one He called the office to get further expert input from managers. When I had to replace my AC earlier this year, they gave me by far the best price and efficient service. They explained my options clearly and did not try to hawk their mist expensive product. All reps were oriented to what is best for the customer."

"This business is rip off. Don't ever hire them. They ask exorbitant amounts of money and cannot find any root cause. They do not do any thorough inspection and neither they have proper instruments to do it. Please refrain from them"

"Wade and Jacob were very professional and courteous. They were on time and explained everything they were doing and took before and after pictures of my entire duct work and air handler. Wade was also very kind and provided the dryer vent cleaning at no extra charge. Wade and Jacob accommodated us by maintaining the use of face masks and foot coverings not only respecting our home but also our health and safety at this time of Covid. We greatly appreciated his company’s services and would highly recommend them."

"It was good. I would give them a 5."