Comfort Central

I highly recommend Comfort Central. Owner Kevin Schumann and his co-workers, Jay and Thomas, did an outstanding job installing the new HVAC system at our house. Over a four-day period, they set up in our crawl space a furnace/AC unit, a new plenum box, pipes for venting, and a dehumidifier with its own elaborate duct and water-removal system that will help keep our huge crawl space dry. They also put in a new heat pump in the backyard and a thermostat in the house. I was so impressed by the people and the work they did. Kevin and Jay are remarkably knowledgeable and experienced when it comes to HVAC issues. Thomas did a very good job with the aspects of the project that he handled. Every installation presents its own challenges, and one of the best things about Kevin and Jay is their ability to improvise as the project moves along. They considered different options when deciding on the size of the new system, where vents should go, how the duct system should be repaired and improved, the placement and venting of the dehumidifier, and many other things. They always kept the code requirements in mind. They were on time, friendly, communicative, and always considerate about how their work affected us while we were in the house. Kevin, Jay, and Thomas were also terrific when it came to answering my many questions. Kevin’s wife Laurie, who manages the office, responded quickly to my e-mails and helped with scheduling. HVAC projects can be expensive and complicated, and we wanted the right company to handle ours. We learned about Comfort Central from our home health specialist who had worked with Kevin in the past and had received very positive comments about his team from customers. I can recommend Kevin and the Comfort Central crew without reservation.

Smooth no problems excellent work

It went outstanding, the owner Kevin is very knowledgeable and can't recommend enough.

Bad. They (2 technicians) came on a Wednesday. I told them I had a similar problem a few years ago, and it was fixed by adding coolant. After spending a relatively short time, that came and told me that it was a problem with a TXV valve These control the volume of compressed coolant being released into the evaporative coils. They said it would take quite a job to replace it, as the whole system would have to be drain and refilled. They suggested I consider a new unit to replace the old existing (R22) unit. They were to check to see if they could find a replacement TXV valve, and get back the next day with a quote. Also, a sales person would come by and develop a quote for the new unit. I was told the next day that no replacement could be found, so only option was to scrap the existing unit. The sales person came the next day, and I was to get a quote on Friday, when he called, and gave me a quote for $4800. What they did not know is that I had another HVAC tech coming Friday. He came, and said his initial guess was simply adding coolant as I had suggested earlier, and that it is very difficult to identify TXV problems, as it could not be directly tested as installed. I went under the house with him to the unit, and he noted the evaporative panel (where the TXV valve would be) had not been opened, as one screw had to be drilled out to get at it. On opening, as he expected, there was NO TXV valve - only a manual valve as shown in the unit manual, which the other HVAC tech had been not interested in looking at. He fixed it by adding 2 #'s of R22. He said it would take a lot of work to find the leak, so suggested they should look at it occasionally to see that it doesn't get much worse. I contacted Comfort, and besides the quick wrong determination, they had not done any other work covered by the $95 fee below, which was then refunded. I am writing this so anyone going forward who gets a quote for replacing rather that repairing their unit not just get a quote from other HVAC's for that - but to GET ANOTHER TESTING OF THE UNIT FROM ANOTHER HVAC ALSO ! Reading the earlier reviews made me wonder about the several $ replacements that were done, not just because mine was done wrong - but how superficial the way things were done. Also, I was told that Rheeme no longer had parts to support the unit TXV, while they should have been told that there was no such part used in that unit.

Install went well. They were quick, prompt and professional. Always showed up when they said they would. Cost was right on the estimate, no surprises.

They did a great job, on time, no problems

Comfort Central responded quickly, sending a technician within 24 hours. He found and fixed the leak VERY quickly, and minimized the cost.

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They usually call to set up an appointment to come out and are usually right on time.

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Out of four bids, this Comfort Central is the only one who acknowledged the need for an extra return, a small motor to force condensate out of the building, and new style vents. Told me exactly when they would need to be in my home; came at exactly those times. SO happy with this company!

Installed in less than one day and went very smoothly

They're prompt, courteous and they do good work. 

They were less expensive than some other that we got. There were like 5 companies that came by and they were like in the middle. They were knowledgeable and professional. Workers were excellent.

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I can't even begin to say how great these guys were (are). Professionalism, courtesy, promptness, promises kept. Nothing more to say. Thanks so much!!

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