Get matched with top countertop and backsplash pros in Hubbardston, MI

"HWC - Home Works Corporation Wyoming, MI has been a total nightmare. We paid a $3000 deposit and paid them over $6000 to install a tub and tub surround in our bathroom. The caulk job(s) last only six seeks before it cracks and shrinks and it had to be redone several times and they will NOT cover it under the guarantee / warranty. We were charged $900.00 for the HWC installers to take the ceramic tile and plaster lat down to the bare studs, but they only partially and did it and didn’t do it all the way. They were supposed to use water resistant drywall from the tub to the ceiling and side to side, but used plywood instead and for only three feet from the tub up the wall and not the entire wall as they show in a training video they provided to us. They glued the plastic panels directly to the ceramic tile and we now have bubble lines across the entire back wall and side to side every twelve inches apart. We now have two different surfaces both plywood and ceramic tile behind the plastic paneling they installed. On the day the project was finished, three bikers showed to collect the remaining monies owed to HWC as the glue and caulk was not dried or had was set. HWC refuses to warranty and guarantee their work. Several attempts have been made to contact them and have them to come back out to see and correct the poor work performance, but HWC refuses to do so. The two owners have tried to intimate us and have threatened us via emails, that if we Google review HWC or report them to the “BBB” Better Business Bureau or take legal actions against them for the poor work that they have done. They fail to take responsibility and correct quality issues and the substandard performance of their installers. We have hired several good contractors over the past two years and with good and satisfying results. HWC has NOT been a good or reliable company to do business with and I encourage everyone to look elsewhere or prepare yourself for disappointment if you hire HWC. I advise you to avoid HWC like the plague. It is my recommendation that if you want good quality windows call 1-800-HANSONS. If you want a good quality roof call Above Roofing. If you are looking for other good quality contractors call Service Professor. Not HWC!"

"Everything was excellent."

"Very high pressure sales. For your own sake have cameras rolling during sales pitch. Don’t let them make you believe that the installation is done by Erie. Totally subcontracted. Talked us into choosing them even though they were 7k higher than other roofers with the promise of higher quality service that didn’t happen, job site was a mess had to inspect gutters they were not cleaned. They came back out cleaned said it was done got back up on ladder gutters still full and found damaged siding on back of chimney. After filling with BBB repairs and cleanup were done just not worth the higher price. Price started at $26 a square for metal and $15. For fiberglass after 4 hours of sales it came down to $21 metal and $10.5 a square foot fiberglass. I surely have buyers remorse hopefully this review helps someone in their decision. Also suggest reading this [*** Link removed ***] prior to reading all the A+ ratings on BBB Also make sure proper permits were pulled they did not pull one till after the install when I questioned it. Good Luck"

"Went far from what we expected. I contacted the company by phone indicating that we had noticed a hairline crack in our countertop granite, that the backsplash needed a re-caulk and that we believed that the countertop was due to a re-seal, and that we expected the technicians to check for other defects, etc. I got an estimate over the phone and agreed to it, and was told by Michelle that two technicians would come on Wednesday to fix the hairline crack and re-caulk the backsplash, and that they would do the resealing on Thursday. However, they missed the appointment on Wednesday and came instead on Thursday (with the appropriate apologies). They didn't have much time, hence they fixed the crack and several other indents, covered three seams, and indicated that two technicians would come back on Friday to finish the work. Only one came back on Friday and stayed until past 6 pm, re-sealing the countertop and re-caulking the backsplash. On Saturday, we noticed a second hairline crack less than an inch from the one fixed - how could they have missed it? We also found multiple splashes of sealer on the wooden floor; some came out after extensive scrubbing, others are still there and refuse to come out. Also, we noticed that the beautiful shine of the granite was completely gone. We waited till Sunday, when we started to buff the surface to recover the shine. Almost impossible - contrary to what every web site says, whatever was applied to the countertop refuses to come out with commercial granite polishing products. I contacted the company, and was told "Sealing granite does deepen the color. That's a characteristic of natural stone...It's not practice for us to use floor covering when sealing and this is the first negative feedback that we've had for this process. I apologize for any marks that were left." Deeper color is to me very different from a dull color, complete lack of shine in a surface that was like a mirror - moreover, we were never told what would happen after the sealing was done. We called the experts to have an expert work done. The seams and backsplash are properly sealed, the crack allegedly was fixed, but what expert misses another crack adjacent to the one fixed? The re-sealing results are far from what we expected. At no point were we informed of the options or follow-up alternatives. We are stuck now with a countertop of uneven dullness throughout with streaks where the sealer was applied unevenly (and which we expected that a good buff would even out). Very unhappy with the results - I could have done the sealing myself for a fifth of the cost and with a product that would look much better."