Zimmer Marble Company Inc

Went far from what we expected. I contacted the company by phone indicating that we had noticed a hairline crack in our countertop granite, that the backsplash needed a re-caulk and that we believed that the countertop was due to a re-seal, and that we expected the technicians to check for other defects, etc. I got an estimate over the phone and agreed to it, and was told by Michelle that two technicians would come on Wednesday to fix the hairline crack and re-caulk the backsplash, and that they would do the resealing on Thursday. However, they missed the appointment on Wednesday and came instead on Thursday (with the appropriate apologies). They didn't have much time, hence they fixed the crack and several other indents, covered three seams, and indicated that two technicians would come back on Friday to finish the work. Only one came back on Friday and stayed until past 6 pm, re-sealing the countertop and re-caulking the backsplash. On Saturday, we noticed a second hairline crack less than an inch from the one fixed - how could they have missed it? We also found multiple splashes of sealer on the wooden floor; some came out after extensive scrubbing, others are still there and refuse to come out. Also, we noticed that the beautiful shine of the granite was completely gone. We waited till Sunday, when we started to buff the surface to recover the shine. Almost impossible - contrary to what every web site says, whatever was applied to the countertop refuses to come out with commercial granite polishing products. I contacted the company, and was told "Sealing granite does deepen the color. That's a characteristic of natural stone...It's not practice for us to use floor covering when sealing and this is the first negative feedback that we've had for this process. I apologize for any marks that were left." Deeper color is to me very different from a dull color, complete lack of shine in a surface that was like a mirror - moreover, we were never told what would happen after the sealing was done. We called the experts to have an expert work done. The seams and backsplash are properly sealed, the crack allegedly was fixed, but what expert misses another crack adjacent to the one fixed? The re-sealing results are far from what we expected. At no point were we informed of the options or follow-up alternatives. We are stuck now with a countertop of uneven dullness throughout with streaks where the sealer was applied unevenly (and which we expected that a good buff would even out). Very unhappy with the results - I could have done the sealing myself for a fifth of the cost and with a product that would look much better.

unknown

It’s a wonderful company to work with. They did a beautiful job on the installation.  I felt that their price was fair.