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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I travel from Arlington to Rye Smiles for Life in Fairfax, VA for all my dental needs to include dental work, whitening, cleaning, and sleep appliance. I pass up many dentist offices, but it is definitely worth the trip. I constantly receive compliments from family, friends and total strangers about how my teeth are so beautiful. Dr. Rye is continuously staying abreast of the dental industry and is considered a top dentist in which I’m happy to be the beneficiary of such excellent dental care. His dental assistants and hygienists are absolutely fantastic in ensuring that your teeth get the best care! I highly recommend Dr. Rye to exceed in taking care of your dental needs!"

"Purchased and had installed built in microwave. It went smoothly."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"DO NOT DO BUSINESS EITH THIS ORGANIZATION. They do not demonstrate honesty not integrity in dealing with customers. Bought a dishwasher with the "promise" that if it didn't work I would receive a full refund. Installed it, didn't work. The pump had frozen and broke the discharge valve. Uninstalled and returned on 1/14/2021. I was told that they had no cash on hand. Wrote me an IOU (carbon copy receipt that they retained) and said that someone would drop off my refund the next day.I made sure my address is written on the IOU. Nothing. Went to their location 3 TIMES, no money, someone will drop it off next day. Nothing. Called on 1/22/2021, again had to give my address and was promised that they would mail. Nothing. Called today 2/1/202, still not mailed and ask what my address (still written on the IOU) and asked that someone meet me at the Benzie County Sheriff's office to discuss fraud. Suddenly, they were interested in paying, but, still needed my address so they could mail. Gave 1 hour to drop off before I seek intervention. Finally dropped off the money. Do, if I hadn't forced the issue would they ever had paid? VERY FRAUDULENT ACTIVITIES. BUYER BEWARE. RECOMMEND AVOIDING THESE PEOPLE ALL TOGETHER. NO HONESTY, NO INTEGRITY IS VERY APPARENT."

"Awesome! Arrived on time. Completed repair and refrigerator is working. Sent refrigerator information a day before with what was wrong and technician had part on truck. Fixed right of way, no waiting. Definitely would use again."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."