Heavenly Heat Saunas

Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above.

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After extensive research I finally came across Heavenly Heat Saunas and I am so glad I found them. Their product is made in the United States and they service areas nationwide. The assembly of their product uses no glue and the rays are extremely powerful with no EMF (electromagnetic field). The quality is top-notch and leaps and bounds of anything in the market today. My experience with them has been simply amazing and their customer service is superb. When inquiring about the product, Bob Morgan was very helpful, prompt and knowledgeable in his field. The product arrived perfectly packaged and everything was made easy to assemble. I am more than happy with my purchase.