Krings Stove & Fireplace

They provided a unique install of a pellet stove years ago, so we’ve stuck with them for cleaning service and pellet delivery. We encountered huge service issues in 2021 which resulted in the need for four repeat visits to get it right due to them showing up without the proper equipment or number of hands needed to complete the job even though we properly communicated that when we originally booked. We paid several service charges until they got it right, and are still paying on electric bills needed during the time they couldn’t come through for us. We called to book in June 2022 (due to them knowing our build and history only) and booked for Sept 15th. On Sept 14th they called us to tell us they refuse to service us any longer leaving us to find another provider in peak season without warning and having to pay premium pricing. When asked to speak to the owner we were laughed at. When reminded that the difficulties stem from their own install, we were told “ugh, here we go again” and then we were hung up on. Please be very wary of this business as they clearly have no respect for human decency or ethical business behavior. Their decision impacts the heating of a home for five.

Kring's has been to my home more than 3 times times trying to fix a Heat and Glo fireplace. It blew up in the workers hands, and then he proceeded to yell that it was my fault for faulty wiring. It seemed to me that he was very worried that he might have to pay for the part. His behavior was accusatory and rude, to say the least. As it turned out, according to the manual, it was wired perfectly fine. Krings took absolutely no responsibility for the accident and proceeded to insist that I pay the full amount (about $400) and all the labor hours (many) to fix this. NOW, after two month, multiple visits and nearly a thousand dollars later, the entire fireplace does not work AT ALL! They are refusing to come out to fix it at all. They have been rude and only seem to care about the cost of things, not about getting things done right. I do NOT recommend them at all! Not for cleaning, not for fixing.

Very prompt, professional and reasonably priced

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