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"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"These guys are THE BEST. I would HIGHLY recommend them to all. They are prompt, curteous, friendly, and their prices are extremely reasonable. If you have any plumbing needs -- HIRE THESE GUYS!!!"

"I was initially quoted $350 for a repair. When I called back, the front desk quoted $150, so I decided to go ahead and schedule. The technician who came also told me a service call is $150. However they insisted that I pay $350 because evidently, the person who quoted me $350 is the owner. I was disappointed with how rude he was on the phone and didn't even want to hear me. If this review is still up, he hasn't called me. Its clear their pricing is not standard and based on what they can get in a situation. I would avoid."

"We've been happy with the system. The only issue we had was with the installer who left the job site after he finished without let us know or giving any instructions or information about operation of the system. Basically, he just picked up and left. After I contacted the salesperson and explained what happened, he came out, apologized, and explained the system operation and maintenance."

"Steve Best was paid in full. He unjammed the disposal but said he needed to go get parts to remove the disposal. He never came back. We contacted him numerous times but he continues to ignore us. Do not hire this person."

"Needed sewage pump replaced and line opened up. Called several others (Barr, A+,Fremyer, Comstock, Tri County) . None knew or cared what to do. I was told various things, call someone else or just ghosted. Powells took the bull by the horns. They tracked down the manufacturer of my old school system here in The Woods and with some detective work diagnosed and replaced pump without digging it all up. Two prior companies had said it needed to be dug up. If you have a REAL problem, call a REAL plumber!"

"They came on time. They had to do some extra work. They took their time and did a very good job. They're very nice people. There was no delay on the service because they came out to do the work the same day we called."

"LP came to service my water system on 4/4/2023. The service tech indicated I had a possible issue with my sump pump as he poured water and sediment from changing my cartridge/filter into the sump pump. He asked if I wanted an LP plumber to come out and to see what the issue was. I agreed. Plumbers came. 20-minutes later they left my home and I received an electronic invoice for $550.00. They never told me what was wrong. They did not provide an estimate to replace. They did not request a signature to accept the estimate and okay to perform the work. They did not request a signature for me accepting the work that was supposedly performed. When I opened the electronic invoice, my name had been forged in 2 areas. The invoice did not list what brand/manufacturer of sump pump was installed. The invoice did not have a price for the labor. There was a $100 deduction but no reason provided. When I called LP, a was switched over to a representative. She stated they could not provide the sump pump information I requested. No reason as to why. But wanted to know if I wanted to pay my bill. I did pay, but thought more about it and filed a complaint with the Better Business Bureau. My request was simple: provide a new invoice with the manufacturer of the sump pump. It would be a good thing to have in the event the supposed NEW sump pump failed. Odd that another well known contractor who replaced this years ago, gave me their invoice with the name and manufacturer and brand name/model of the sump pump that was determined defective by LP. I still have that receipt but odd that LP, supposedly a professional company, literally refused to provide the information that I requested. LP did reach out but I did not take the call on my cell and was out the next day when they called a landline. Their rep replied was everything looked reasonable but they, LP, NEVER, and STILL HAS NOT provided the information I requested. The name of the new sump, model number, etc. that I would need should the unit fail after LP had performed the work. If the unit failed, how would I ever be able to call the maker, e.g., Kohler, and see if they would honor a warranty if it did fail. How hard would it have been for LP to honor this request? Because I, a senior citizen did not contact LP by phone, the BBB closed the complaint. Instead of requesting that LP provide the required information, they closed the complaint. Makes one feel like they were totally scammed and the reason they didn't know or want to provide the information is that didn't actually perform the work. Another senior - SCAMMED."