About us
Full Service Plumbing and septic repair and replacement.
Business highlights
Services we offer
Residential and commercial plumbing, alarms, control panels, dishwasher hookups, drain cleaning, faucet repair or replacement, garbage disposals, pressure tanks, septic, septic tank repaired, sewage disposal systems, sewage surfacing, sewer drain cleaning, thankless water heaters, trencher, water safe units installed, water treatment & testing., well pump
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 12% | ||
| 4% | ||
| 5% | ||
| 7% |
"Thank you for your review."
"Thank you for your review of our company."
"Thank you so much for your kinds words"
"Thank you so much for your review and your business."
I live at the top of a small mountain range. Roads are paved, but there are more than a few switchbacks and steep inclines to get here. I contacted no less than ten companies trying to find someone willing to come up here to pump my septic tank. Most wouldn't even return my call or used some central call center that couldn't provide any customer service at all. The few return calls I got indicated they wouldn't come to the top of the mountain. It was a very frustrating process until I found Powell's. They answer their own phones, provided an appointment within two days of my call, called when on their way, arrived on time, and pumped without any issue. They were done in about an hour. I HIGHLY recommend this company! Good customer service is VERY hard to find these days. Well Powell's has it!
"Thank you so much for taking the time to review our company."
"Thank you so much for taking the time to review our company."
"In looking at our records I see we did an alternative septic system inspection May 18, 2015 with noted deficiencies and an estimate was provided to you for the needed repairs. I do not have record of doing the needed repairs. Please provide more information on your complaint."
"Thank you Mr. {Member's name removed} for taking the time to review our company and thank you for your business."
John arrived within 15 minutes and checked the toilet where the pipe was frozen. He then went into the VERY SMALL crawl space and located the pipe, thawed it out and insulated it. He then closed (with our insulation) the openings in the foundation walls and also came outside to check the foundation for other vents. He closed up an additional vent that was open to a wall cavity not the crawl space. He was professional, courteous and knowledgeable.
I want to add that we manage a state owned historic property ,CIRCA 1755, and that every time we have used Powell's we get prompt, excellent service at a fair price.
I highly recommend them
"Thank you so much for being a loyal customer!"
"Thank you for taking the time to rate our company on your experience with us."
I wish i had talked to john Powell at the beginning as i now see i was mislead by others so i changed my review and plan to use them again on this system the miscommunication was on the start date and had nothing to with the work . said thing that you don't know who to trust . I will use Powell's again if they want my business after this
"We have been waiting for two weeks for Mr. [Member name] to call us back with the name of the company that stated to him we “never” pumped the tank and had heard nothing but terrible things about our company. We stood firm with you on the fact that we do not do business in that manner and we are sorry that you felt that way. You were calling about a tank that was pumped 6 months ago. This is only a 420 gallon trash compartment so with four people living in the house in duration of 6 months there is going to be accumulative solids, which does not mean the tank needs to be pumped. The 420 gallon trash compartment is small for a reason to provide a steady food source to the aeration chamber section of the same tank. Any tank at “operating level” will appear to be full, there is an operating level that your tank should always have and any “licensed” operator knows this. The work we did was a one day job and yes we require payment the day of service. This was stated on the contract sent to you on May 14, 2015. You are failing to say what the “problem” with your septic was that you called a septic pumping company for? Was your line stopped up? That does not mean the tank needed pumped, you called a company to pump the tank and of course they come to pump the tank they are not going to show up in a $100000.00 truck and not pump the tank. This does not mean we did not pump it 6 months ago. I am lost on the “miscommunication part” as well. We did the inspection 4/27/15, you were called with a price to do the repairs, sent a contract 5/14/15 and the work was completed 5/20/15. Mr. Powell has spoken to the septic company that pumped your tank and the company you had perform work on your system 2 weeks ago. The work that was performed had nothing to do with the work we performed and both companies deny your statements that “we never pumped the tank” . Also please keep in mind that in order to perform work on an alternative system that these people are to hold the proper license to do so."
"Removed mbr info As we have spoken on the phone already I want to apologize yet again. As much as we like to think we are on top of everything all the time sometimes we do fail. It is these types of fail's that we hopefully learn from and find a solution to fix the problem so that it does not happen again. Thank you for bringing this to my attention and as promised I will follow through with it till the end. Sincerely, John Powell"
"Thank you so much for the review."
"Thank you for the review."
"Thank you so much for the Kind review. It is always nice to hear from satisfied customers like you."
"Thank you for taking the time to rate our business. We look forward to working with you in the future."
Licensing
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FAQ
Contact Information
152 Windy Hill Ln, Winchester, VA 22602
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