MIDAS

unknown

They have an excellent staff. It used to be a muffler shop but they do everything nowadays. They are experts, they make sure of what they are doing, they show you what they are doing, they tell you everything before they do anything, and they don't try to push stuff on you. They are a very competent staff and they all seem to know what they are doing pretty well, and they are fast. You can get in and out for oil change in about 20-30 minutes if they are not really busy. I have no problems and no complaints at all for anything they have done. I have been dealing with them for a number of years now.

First, they up-sold me into changing all of my fluids unnecessarily (which I'm not sure they even actually did). Second, the staff was quite unfriendly. Lastly, they replaced my honda original muffler with some second rate muffler that was 10x as loud. Also once done, the car was making a rattling noise so i had to take it back in. Then they removed the heat shield, which they charged me for, which I'm now sure was unnecessary and possibly dangerous, based on a follow up I did at another service provider.

gly that They lost my telephone number a couple of times so i had to call back to check the status of my car. But they were always friendly and provided clear information on what was going on with my vehicle. Suggest strongly that patrons be careful of parking. There are lined  "parking spots" at the entrance that are marked "park at your own risk" or something like that, but the truth is that  DC parking tickets them. Definitely pull into the garage when you go.

I needed to replace my water pump, they were helpful in purchase and allowed me to borrow tools

Their service has been pretty good. It's usually a one day operation. I drop the car off in the morning and pick it up that night. The price is reasonable compared to others in the area.

I called regarding my brakes squeaking and they were able to get me in the same day. They called a few hours later with the estimate. I was very pleased that they advised that I only needed new brake pads on the front. They didn't try to convince me that all needed to be changed or that I needed to replace the rotors. They told me I have about 20K miles left on the rear ones, so a less honest business could have tried to get me to do them all. The car was ready a few hours after I authorized the work.

I mostly like Midas because they are near my house.

The oil change was done as requested. However, I was also given a long list of service items that I was told the car needed, from a tune up to replacing the gasket on the oil drain pan, none of which I felt were actually necessary. I declined them all.

It is truly a rare event now days to meet and do business with people who are courteous, honest and a mechanic. They are good people in most positive manner. They both treat you as real person with real problems and they listen to you.

OVERALL MY EXPERIENCE WAS GOOD, BUT I WOULD HAVE PREFERRED THAT THE MECHANIC SPEND A BIT MORE TIME TELLING ME WHAT PARTS WERE GOING TO COST. THE RECEPTIONIST WAS VERY POLITE.