All Aspects Waterproofing

Kenny was so helpful. While other companies tried to push expensive options, he used common sense to find out the real problem and even spent a few minutes to help us fix it for free. That kind of integrity and honesty seems to be lacking from many other businesses. While we didn't need repairs this time, All Aspects will be the first company I call if and when we do.

We couldn't be happier with this job. The person who gave us an estimate was very professional and thorough. He examined all parts of the problem and then explained exactly what he thought needed to be done. (He also happily answered questions and encouraged us to get other estimates to compare.) The work was easy to schedule and was completed in less than 2 days. The crew was polite, clean, and efficient. (Not an easy task considering that they had to remove a lot of concrete, fill trenches with gravel, and then carefully cover the trenches with new concrete.) The company arranged for all of the proper permitting with county officials, and explained what I needed to know about maintenance for our new sump pump.

Had a geat experience using All Aspects to resolve my water in the basement issue I was having since last Summer with my older sump pump. The crew arrived on time, took great care to cover all of my air vents, items stored in the basement, and furncae-to minimize dust settling; and they finished the job 2 days earlier than expected. Angelo came to look at the job and give me an estimate of the work, and what made me decide to use All Aspects after having 3 other contractors come to the house, is how quickly and through the estimate was; and more importantly, that Angelo was able to offer me a minimally invasive solution that did not require a complete demolition of my finished basement. I was really impressed with the crew coming in and doing the exact job that Angelo had discussed with me. Overall, I believe that the value of the quality work I received was worth the price.

Everything about the job was perfect. Jeff did a great job explaining the problem to us and how they would fix it. The office was flexible in scheduling with us and the crew did an amazing job with installation.

We called All Aspects after finding water in the basement. Angelo did the assessment, identified a couple cracks and some issues with the window well drains. He was very knowledgeable and explained the repairs, how the work would be priced, and what to expect when the crew arrived. He followed up with the quote later that evening. Scheduling the work was straightforward. When the crew arrived, they performed the work as described, and again explained the repairs throughout the process. I'm confident this will fix our problem, and feel good that they'll stand by their work.

Jeff was amazing. He came out and immediately identified the source of the water and recommended a very simple fix. Amazing. As he said, he wants to help people figure out their problems in the easiest and cheapest way possible.

Our basement flooded and we met with Angelo from All Aspects to discuss our options for waterproofing. Angelo was by far the most knowledgeable person about waterproofing that we had met (among the 3 companies that we met with), and he accommodated our tight timeline by bringing his team in early. His team did a great job and we are very happy to have a dry basement. Highly recommend Angelo!

Our experience with All Aspects was pleasant. It started with an inspection, which was very professional and informative by a knowledgeable and experienced waterproofer (Jeff). He walked me through the entire process from beginning to end and made sure that I understood the project. The job went smoothly. We have had heavy rains since the work was completed and the system is working beautifully! I would highly recommend All Aspects.

I researched before signing a contract and believed All Aspects (AA) to be a reputable company. Verdict is out on that in my mind now but in any event, my experience with them was unacceptable and unprofessional. Salesman came out to assess the situation and really did a good job selling AA. He talked about how their work is covered by a dry basement certificate backed up by the state of MD and Montgomery County. When I tried to research and confirm, he backed off that statement saying that they would provide a certificate that is sometimes required by lenders. Much different than what he talked up in person which should have been a huge red flag. Back to the in person sales call, the salesman eventually advised that I needed to add a drainage system with two sump pumps to the basement. During the in person walk through, I mentioned that I would be finishing the basement and he said "great, I will include taking the "waffle board" up near ground level then since it will be covered." When we walked around the exterior to talk about where the sump pumps would drain, I specifically said that I wanted them to come out the front and have the drainage run down to the curb. He originally balked at the idea and again invoked Montgomery County saying that they sometimes rejected requests to drain to the street. I pressed the topic and said that I had already received a few other estimates and that no one else mentioned any issues running drainage to the curb. The salesman then agreed that it could be done and that he would include in the scope of work. I asked if I needed to call Ms. Utility and he said, "nah, they use school kids and our guys are much better." I believed we were in sync and he said he would send the contract the next day. When he didn't, I pressed him and he sent it. When I demoed the walls before their arrival, I found some damage and followed up with the sales person on how best to repair - No reply. I called the office and got answers and patched the bad cinder block with structural concrete so believed I was ready for their arrival. The day work was to start, the crew pulls in and while doing the walk through with the foreman, surprise, surprise there are issues because the contract did not detail the promises made by the salesman - Namely the extra waffle board and running the drain to the street. The office manager calls me while I hear the foreman talking to the salesman on the phone. The foreman has the speaker phone on and I clearly hear the salesman disparaging me while the crew is in my house - Extremely unprofessional. Whether it was an honest misunderstanding or a deliberate bait and switch attempt, I am not sure. Regardless, they were not prepared to deliver what the salesman sold me so I agreed with the office manager to just part ways at that point. She agreed to refund my deposit so no harm no foul other than a huge waste of time. I happily went with another company that I will review shortly but I would not recommend AA based on my experience. Should you consider them, make sure you take the sales pitch with a grain of salt and take detailed notes that you make sure are transferred to the contract.

We found a leak and needed a sump pump system installed. The All Aspects Team were swift, professional, and efficient. The cost was comparable and we now have peace of mind.

Work completed on time and on budget. Resolved the issue. Great job. Would definitely hire again.

All Aspects did a great job waterproofing my basement. I first met with Angelo who explained the project in detail and gave me a very fair price. The crew who came out to perform the work was very professional. The only hiccup was the first day that the crew was supposed to come out, their truck broke down (it happens) but I didn't receive a call from their office until 4 hours after they were supposed to arrive.

This is a great and very honest company. After correctly identifying our problem, they gave excellent advice and refunded our deposit on some work that was no longer necessary. You can trust that they will do the job right.

This job did not go according to plan. We had some minor water issues in the basement due to some settlement cracks in the foundation, and All Aspects recommended an exterior membrane be installed along the side of the house with the issue. The estimator said "we do this all the time" even though we have a stormwater planter along the side of the house, and we're very close to the house next to us. We get on the schedule for about a month out and I give them my deposit. Come the day before they're supposed to start, I get a call saying they don't have the permits and need more time. I ask why and it turns out they waited until the last minute to put in the request for the permits, even though they had a month. This is a problem because the county requires I reinstall the stormwater planter, and I have another contractor scheduled to start when they're done, so I have to reschedule that. They get me back on the schedule for later in the week, and the other contractor is able to accommodate. Long story short, when the team arrives to start the work, they tell me it's going to take 2-3 times as long as the estimator told us, but they say they'll try to get it done ASAP so I call the planter box contractor and tell him to hold off until we get further in the project. Things are going okay, but at the end of the first day I hear a loud BANG and the house shakes. I run outside and the trench they dug has collapsed against the house. Luckily, no one was injured, but now all the work that's been done has to be redone, and we need to find a place to move all the dirt and the materials from the box. We talk to the foreman and he tells me at this point, this is easily a 5 day job, and we figure out a place they can move the dirt. I also need to go talk to the neighbor and make sure it's okay if the trench extends into their yard a bit because that's the only way to do it safely. I have to agree to re-sod the side yard of course ($$$ I wasn't planning on spending) but they were very accommodating. Fast forward several days, and the waterproofing is done and the trench (minus the planterbox area) has been refilled. But I have about 4 cubic yards of dirt still in the yard. Turns out during the collapse and moving the materials back and forth, the planter box materials got mixed in with the dirt, and the planterbox materials were used to backfill the trench already. We can't use the dirt for the box, but the company won't haul away the dirt. So now I have to pay my landscaper (more unexpected $$$) to take this dirt to the dump for me. A word to the wise - if you decide to do work with this company, MAKE SURE EVERYTHING (including hauling away debris) is explicitly stated on the contract. They will only do what was written, even if the estimator says otherwise. The only reason I didn't give them an F is because the waterproofing they applied does appear to be working (the exposed part of the wall that had the water issues in the basement appears to be drying nicely).

All Aspects Waterproofing was fantastic! I wouldn't hesitate to use them again. From the time we sat down and went over the proposal to follow up after the job was complete. It has been four years since they worked on house and with all the rain the last couple of years in Ellicott City, our yard has taken a beating but not our house!!!

It was great. The owner came right out that evening and sent his crew out to complete the work the very next day, which we really appreciated.

I had a wet basement ,so i called All Aspect and got an appointment for free inspection right away. The inspector came, was very professional and explained to me what needed to be done. He advised me to have the full perimeter of my foundation waterproofed for best protection against water seeping from outside and from underground. He gave me a reasonable estimate compared to prior contractors and we immediately agreed to sign the contract . it was during a busy season and the job was scheduled to be done two months from the contract date. Luckily one customer cancelled his appointment and i got his spot. The work was done in 3 days. they dug inside and outside around my chimney and installed all those waterproofing stuffs. Since then my basement is dry , and free of mold. I even received a phone call thereafter at that time when it was raining almost every day from the inspector asking me to check around and see if water was still coming in. No, no more water seeping in my basement. Besides All aspect offer you a warranty for the life structure of the house. I'm happy with the job done and I will definitely recommend All Aspect to anyone with waterproofing issue.

While we have lived in our home for over 30 years, it has only been in the last couple years that we have had problems with water leaking into the basement. After we did our best to redirect water flow in our yard and tried sealing the basement wall with waterproofing paint and cementing the floor seam, we still hadn't solved the problem so I selected All Aspects Waterproofing for a quote and discussion of the problem based on Angies List. I had read about waterproofing in Washington Consumers Checkbook and on the internet so I was aware of the alternatives. The estimator came at the time expected and spent time talking with me. Unfortunately, the estimator focused primarily on one solution, installing a sump pump in the basement. Since I was more interested in how to stop the water rather than how to get rid of the water, I wasn't completely convinced that this was the way to solve our problem. I didn't think this company was focused on a more comprehensive assessment of the issue, considering both outside and inside issues; I guess I was looking for someone with more expertise. The estimator never did send me a quote. I contacted her 10 days after the visit to my house and she said she had been ill and promised the quote asap. It's now one month after the visit and we have not received the quote. So I am continuing to search for a company with a more expert evaluation.

Could not have gone better. The salesman/estimator (Angelo) was knowledgeable and really listened to all of our concerns. Angelo never failed to respond to any of our inquiries whether before or after the job was completed. The work crew did the work according to our schedule, was very quick and professional, and did an amazing cleanup for such a dirt-producing job. I would not hesitate to recommend this firm to those with similar water problems.

They did a really wonderful job, they told us that there is a life time warranty and it is transferable. They did the job quick. I want to let the people know that one of their manager, who is Kenny, came over on his own time in a Saturday morning to help us put a tarp up against the window, because there will be a heavy rain all over the weekend. We thought that was extraordinary. He was very helpful. 2 days later, the crew came out to finished the job. They sent a large number of crew to finish the job in one day and they guarantee that we won't be having any drop of water in the basement.

From the initial meeting, walk thru and quote from Robert Ellis to the completion of the project All Aspects Waterproofing exceeded our expectations. Mr. Ellis thoroughly explained our options and how the process would work. The crew that performed the work were polite, professional and expedient in completing the project. I would use All Aspects Waterproofing again and would recommend them to others.

I am very pleased with my new sump system (which comes with a lifetime transferrable warranty!). I had suffered several floods from a previous system that could not keep up with our heavy Maryland rains. The new system was installed over a month ago, and has been keeping up just fine. They dug up the old system and laid down all new gravel and corrugated piping. They added an additional sump pump (I have 2 now), updated the basement stairwell drain (which often overflowed before), and installed drains in all 3 window wells which pipe directly to the system. The entire project was done in only 2 days, and was even started 4 days earlier than scheduled because they had an opening. The project manager walked the whole site with me before the work started to explain the process, and we found a more optimal location for the second pump. The workers did a great job of using plastic barriers to keep the dust and debris from entering the rest of the house, and they cleaned up everything after they were done. After install, we had to wait 30 days for the cement to cure and make sure there were no issues. The next step is to repair all the studs and drywall, which the workers had to cut 1' up around the entire perimeter of the basement for the project. **My contract did not include the repair of the wall, so keep that in mind when budgeting for this type of project.** I would definitely recommend All Aspects Waterproofing. From beginning to end, it was a great experience. Their representative Angelo Janouris came to do an in-home estimate, and spent a long time sitting with me and explaining the details of the process, licensing, pricing, etc.. He was available to answer my questions and offer guidance throughout the whole process, and made sure that warranty was in my hands at the end. As a first time home owner, it is nice to feel like someone is on your side. The peace of mind of having a dry basement with a full warranty was worth every penny.

I had All Aspects Waterproofing come out on Aug. 13th to inspect my basement and provide an estimate. To date, 8/31/18, I still have NOT received an estimate. The inspector promised he would give me an estimate by Friday, 8/17/18, which I did not receive. Most inspectors give you an estimate on the spot so I don't understand why he said 8/17/18, but I thought maybe he was just being more thorough. The following week I still didn't have an estimate so I called the office and they said he would call me back shortly. He did and promised to have an estimate to me sometime that weekend. I still received no estimate. So, I called the office again on 8/28 or 8/29 and they told me they would get back with me. I still have heard NOTHING from them. Not that I would every hire them now, but that's ridiculous. I don't see how AAW has such good ratings when they can't even provide a customer with an estimate. That's the easiest part. The sad part is, the inspector is very friendly, but he didn't follow through at all and neither did the company once I complained.

Estimator came out and we talked for some time about water problems in the basement. He promised to get back to me to determine whether his company would or could install the French drains and also do some outside waterproofing. Although he was pleasant and seemingly knowledgeable, I never heard back from him. I erroneously posted a review for this company on 8/12/18, giving it a B. That was for another company that actually did the work. Since I don't know how to remove the review, I am pointing it out here.

Robert was professional and exceptionally thorough he explained the issue in layman’s terms. Assured me that my previous efforts had corrected the issue and I had only to dry out the area . With the caution to keep a close eye on it. And if it did return it would be a minor issue at worst . He then inspected the rest of my home giving me pointers on how to correct things before they became an issue. All this at no charge. Would recommend to family and friends and I don’t recommend contractors.