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"Our first encounter with Len the Plumber for gas boiler repairs went well and lead us to purchase a service contract with them for the 15% discount. However once we needed actual plumbing services and after they provided their "free" HVAC annual inspection it all went downhill rapidly. As others have noted the %15 discount is a concept they don't really honor. We were charged $1100 for less than 30 minutes of work for a repair that only required one cut and a simple joint (We had already removed the drywall and trim for access) and about $30 in parts (which by the way good luck getting an itemized bill from these people). On the HVAC side they broke what was a perfectly functioning 4 yr old AC HVAC and then wanted to charge $1200 to figure out how they broke it plus whatever parts they dreamed up needed replacing. They tried to claim the capacitor was bad. BTW - they brute force discharge the capacitors on units as part of their "maintenance check", something they should never do. We had BGE come out since their info was on the installation tag on the air handler and they diagnosed the issue in less than 30 minutes finding the thermostat had been burned up by mis-handling by the Len tech. They also said they never brutalize the capacitors the ways these guys do unless there is already a suspected issue with it. That's because the capacitor could be damaged by the way they handle it at Len the Plumber. So the "free" annual HVAC check cost me 3 days of discomfort and $250. Len refuses to admit wrong doing and will not reimburse us. They got $5000 in fees from us in less than a year so they don't care if we leave because they know another sucker is just around the corner waiting to be taken. These guys should lose their license given their business practices. Stay away from them at all costs."

"Great! I called after hours and Rick was pleasant. He asked to text a picture of the leaking. Brad was here in the morning. One hour later he was finished The price was reasonable. Would definitely hire again"

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"Nice, reliable, and responded immediately."

"I had an excellent experience with Outlook Plumbing and Drain Cleaning LLC. I called after 9pm on a Monday night and spoke to Joseph. Tuesday morning Sam provided an ETA and showed up exactly when he said he would. We’re so grateful they could come out on such short notice. From the beginning, Sam was courteous, respectful, and highly professional. He took the time to thoroughly assess the situation and clearly explained what the issues were, how they happened, and offered suggestions on repairs, including options to fix problems immediately, and what we may want to consider for the future. I appreciated his honesty and transparency; there was no upselling or pressure, just straightforward information and practical solutions. The repair quote was very reasonable, and his work was efficient and high-quality. I would absolutely hire Outlook Plumbing and Drain LLC again and specifically request Sam!"

"Received exceptional service from Sutton and Son’s from the 1st phone call. When no other plumber was available on a Saturday to address a leak in our home Sky answered the call. We truly appreciated his knowledge, professionalism, and being flexible in a time of need. I highly recommend Sutton and Son’s! If you are looking for a go to plumber that provides you with a peace of mind do yourself a favor and give Sutton and Son’s a call."

"Faucet installation"

"SCAM ARTISTS!!! required 50% deposit for "materials". Showed up briefly with only a couple of supplies to get the deposit, and then left to "get a tool from another site", and never returned. constant lies about why return to house was delayed only after times had passed and I reached out. last lie was "someone in the office tested positive for covid"."