Get matched with top carpet stretching pros in Francesville, IN

"Hard working…did a great job!"

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"The whole experience was very smooth, efficient, friendly, and professional. Mary and Tammy were super helpful in helping me find the right pile and density of carpet for our great room, as their showroom has so many styles of carpet and flooring to choose from. Installers were extremely careful in moving furniture and efficient in removing the old carpet & pad, as well as installing the new. I was also appreciative at receiving the Home Show discount. This is the third time I have worked with Mary, and each time has been a perfect experience. Highly recommend!"

"OK - not really what I was expecting. That is my issue, I guess."

"Wallace construction came to my door after seeing shingles missing on my roof. Unlike the fly by night contractors that typically do this approach, Denise was very friendly, had a logo shirt and truck and was very professional. They helped us with our insurance adjuster to pay for a good portion of the new roof when I didn't even realize it was a possibility. They offered great communication which to me is key. Everything was accomplished in a timely and professional manner. Our new roof looks great and definitely improved our curb appeal. Will use for future projects, and I even have a few in mind."

"I rarely feel the need to write a review or blast anyone on social media. I have written a review maybe twice in my life. That being said, I read reviews for almost every purchase I consider. I know reviews can pull a lot of weight and I value them, good or bad. This is a long one but one you will want to read if you are considering using this business. My husband and I ended up visiting Vision Floors and more in Lafayette, IN, after [Company information redacted] failed to show up to our scheduled in home consultation. I had never heard of vision floors but was pleasantly surprised by our visit to the store. Sarah was very helpful and patient with us as we scoured their flooring until we found one we loved. Financing was simple and fast as well. We had our home measured, got the floors ordered, and scheduled an installation date. November 19th. Bobby was our installers name I believe. He and another guy removed all our old carpet and prepped most the floors for the new vinyl flooring in one day. They would have finished installation the following day except they ran out of flooring. Yep. Nearly 1200 sq ft of flooring and they came up 3 boards short. Guess how long our floor sat unfinished? Almost 3 months. Read on. Ok mistakes happen. No biggie. We just have to order more flooring and they’ll come finish it. We very patiently wait to hear something and when we didn’t I then sent a text to Sarah November 24th but got no response. It’s coming up on thanksgiving so we cut them some slack. We had other projects we were working on anyway. Wait yet another week, still not a peep. Sent another text December 1st. Finally get a response the boards arrived they will be out in 2 days. Great. The next day got a text all the boards are damaged and have to order more. They blamed UPS. Ok **** happens just have to wait for another shipment. *Crickets* Ask for an update December 11th. They’ll be out on the 16th. Great. December 16th installed the wrong floor. Yes, the wrong floor. Our planks had black beveling and the 3 they installed did not. Also the coloring was slightly different but noticeable. So now we have mismatched flooring running down our hallway. Cool. Why they even installed this floor is beyond me. I’m convinced they thought we wouldn’t notice and would get away with it; they claim it was a manufacturer defect. Either way the floor should have been inspected more closely before installation and the so-called experienced installers should have stopped what they were doing. But they went ahead and installed it anyway as well as the trim and the transition and caulked along the stonework as if nothing was wrong. I sent pictures of the floor showing the mistake.No response. Husband calls the next day and leaves a message. No response. 3 weeks of unanswered texts and calls. Husband finally drives 45 minutes to the store on a Saturday to talk face to face. Was told they are still trying to get useable boards. THEN COMMUNICATE THAT TO US.!! The silence is what kills us. How can something like this happen and you don’t inform your customer as to every step you are taking to rectify the situation? Why do we have to ask for updates as to what the **** is going on over and over again for weeks? We are very frustrated at this point to say the least. January 7th asked for update. Nothing. January 16th asked for update. Nothing. Finally January 21st, we get a text. They have the floor, when can they come out. We gave them our availability. We both work 6 days a week and getting days off is not easy so they need to be flexible and work with our schedule. Simple request right? Nope. Another week of silence. January 29th asked for an update and get a response of Monday Tuesday or Wednesday of next week. Well Monday Tuesday and Wednesday came and went and not a peep. Friday asked for an update. Nothing. I informed them on February 6th that I had February 11th off so I asked them to make it work. They did. They sent someone out and I’m relieved it’s finally finished. But that’s not all... While the guy, I believe his name was Jeremy, was here doing us this huge favor of fixing their **** up, he took a phone call and was telling whoever he was talking to about the job he was at. How he had to fix a mistake he didn’t make and that the mistake was “barely even noticeable.” That it was “just missing a black line” (the beveling) and that “you really had to look hard to notice it.” I couldn’t believe what I was hearing. Are you kidding me? First, you don’t talk like that in front of the customer. Super unprofessional. And second, we paid a ****load of money for our floors and even if you don’t think it’s noticeable we notice it and have to look at it every day. It was done incorrectly and most definitely needed to be fixed and I don’t need to hear you complain about it. Just do your job. I will tell my story to anyone that will listen to me. I have already told my family, friends, and coworkers not to do business with vision floors if they are ever in the market for new flooring. My experience with this business warrants a bad review. They should be called out publicly for their bad business practices and horrible customer service. I understand people make mistakes and had this company made any effort to keep us informed, or at the very least show a little remorse or act a tad apologetic, I wouldn’t feel the need to shame them. The lack of communication has been unreal. I hope no one else has to go through this."

"Services went well..... The guys got here at the time stated. They worked hard at the job, and it looked nice when they were finished. I thought the prices were probably as good as could be found."

"Working with Hays and Sons was not a good experience. We had water damage and they made repairs without checking with our insurance company so we ended up paying out of pocket. They did a terrible job painting our ceiling and their solution was to paint one stripe at the top of each wall. Now we have to paint all the walls on the first floor ourselves. They initially charged us for over $2,000 of services they did not provide. I think they hope customers don't look carefully at the bills, especially if the insurance company is paying."