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PuroClean of Southern Indiana
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Barbed Wire Fence - Install,
About us
PuroClean of Southern Indiana is in the twelfth year of business servicing property owners who have experienced a water damage, fire and smoke damage or mold problem in their home or business. We are "The Paramedics of Property Damage" Personal attention is what makes the PuroClean experience the best in the industry. Regardless of what caused the disaster, we will do whatever it takes to restore your property and your sense of security. That’s our promise!
Business highlights
Emergency services offered
20 years of experience
Services we offer
We are property damage specialists. We are experts in handling all types of water, duct cleaning and carpet cleaning. We will repair the loss and complete the repairs to get you back to the place before the loss., fire and smoke mitigation and restoration and mold remediation. We also offer deodorization
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.916 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-16 of 16 reviews
Jennifer B.
Dec 2015
They arrived promptly and gave competitive bid. Explained in detail the process.and delivered exactly to specification. the cleanup, timeliness and professionalism was greatly appreciated
Response from PuroClean of Southern Indiana
"Thank you for placing your confidence in PuroClean of Southern Indiana to perform your mold remediation. I'm sorry that you had to experience this problem and inconvenience with your home. Thank you for taking the time to share your comments regarding our service and capability. Call me if we can do anything for you or anyone you know in the future. Marty Bachman, owner 812-596-0276"
Jeffrey T.
Oct 2015
They were very good. Came in and did the job, no messing around. Did a great job.
Brenda E.
Sep 2015
Well we had two floods. The first job went well. Two weeks later our basement flooded again and we called them back! then to me it was all about the money. Fans and machines were set up and they did not work the whole time! They were tripping the circuits and no one montering them. So they set machines and equipment in your house for days and its hard to understand what your being charged for!! You get charged for every little thing! Example, they hung up a plastic cover in our stairway so the heat and wouldn't go upstairs from the machines. They did this the second flood! we were charged for that! My concern was they had more equipment, more dust the first job because that's when the walls and tile was torn out and no cover for the stairwell then!! So they were nice but I think it was very expensive even the insurance co. thought so. Then I had a hard time getting the estimation from them for the insurance company. The adjuster says they took entirely to long, and it was because of the cost!!!
Brenda H.
May 2015
So far everything has gone just fine. Very satisfied with everything thus far; however, the restoration will be the next step, at which time I will comment on. They're very professional.
Response from PuroClean of Southern Indiana
"(removed member name), Thank you for taking the time to endorse PuroClean of Southern Indiana. We are driven to provide an unmatched service experience quickly, professionally, ethically and with compassion. We understand that our services may only be required once in a lifetime and each individual is affected on different levels. I hope that we provided all of this to you. Marty Bachman, owner."
Nancy W.
Apr 2015
unknown
Response from PuroClean of Southern Indiana
"(removed member name), Thank you for taking the time to endorse PuroClean of Southern Indiana. I apologize for our lack of communication and the disruption and disappointment that was the result. I can assure you this is not typical of our service experience. Marty Bachman, owner."
Jean C.
Mar 2015
They did good. I thought that they were a little pricy though but I don't know what it should have cost. They came right away and got to work right away which is important. To a friend or family member who is looking for a provider for this type of work, I would tell them that they did a really good job but maybe to shop around for price. The crew that came out was just very professional and knowledgeable. They explained things very well and they had uniforms. They just acted professional.
David R.
Jan 2015
PuroClean came in when they said they would and stayed on the job until completed. Did an excellent job.
Larry B.
Dec 2014
unknown
Adam S.
Jun 2014
I was very impressed with the work of the gentleman that came out. He was took his time to ensure the job was completed properly and kept me updated with what he was doing.
Karen C.
May 2014
We hired PuroClean to clean up a horrible mess caused by our plumbing company. PuroClean was prompt, professional, reliable, and super to work with. We did not pay any bills because our plumbing company paid to fix our pool house as it was their fault.
Ian R.
Jan 2014
I live out of state and recently inherited a home in Floyds Knobs. While waiting for the estate to clear, the home was vacant, and we only discovered 2.5" of water in the basement after it had been there for two weeks. We called PuroClean, and within 2 hours Matt C. was there to check on the extent of the damage. An hour later he had brought the equipment to remove the water and fix the sump pump (which had stopped working and caused the flooding after a heavy rain). By the end of the day (on a Friday!) the water was gone.
Over the next two weeks, PuroClean removed all of the damaged woodwork, paneling, carpet, drop ceilings, etc. from the basement. They dehumidified and got rid of the mold from the remaining framing. Matt C. made several more trips to the house to check that it stayed dry.
I am *thoroughly* pleased with the result of PuroClean's work. Matt C. was very good about communicating with me via phone and email since I don't live there. I highly recommend PuroClean.
Over the next two weeks, PuroClean removed all of the damaged woodwork, paneling, carpet, drop ceilings, etc. from the basement. They dehumidified and got rid of the mold from the remaining framing. Matt C. made several more trips to the house to check that it stayed dry.
I am *thoroughly* pleased with the result of PuroClean's work. Matt C. was very good about communicating with me via phone and email since I don't live there. I highly recommend PuroClean.
Kent M.
Dec 2012
work performed as agreed and for the price agreed
Heather M.
Feb 2012
After receiving my emergency call, Matt immediately dispatched a team to begin remediating the water damage in our basement. When the basement was dry, the company worked with contractors to repair drywall, trim, door and flooring damage. Matt met with our insurance adjuster on site and got all the work authorized for payment.
The contractors hired by Puroclean did a solid job on the repair work, but they missed a few details. Puroclean brought them back for all of the touchups we asked for to make sure we were satisfied with the quality of the repair work.
Puroclean did a great job of keeping us informed of the project's progress during the "emergency" phase, but communication lagged a bit during the repair phase. Overall, though, they patiently answered my many questions, and knowing they were on the job, I felt confident my house would get restored back to its pre-emergency conditions.
The contractors hired by Puroclean did a solid job on the repair work, but they missed a few details. Puroclean brought them back for all of the touchups we asked for to make sure we were satisfied with the quality of the repair work.
Puroclean did a great job of keeping us informed of the project's progress during the "emergency" phase, but communication lagged a bit during the repair phase. Overall, though, they patiently answered my many questions, and knowing they were on the job, I felt confident my house would get restored back to its pre-emergency conditions.
Kent M.
Jun 2011
did it all by phone. this was a rental property and never met or saw anyone from Puro.
Marta W.
May 2011
They work well with the community. The project manager provided us his cell phone and his email, and was available pretty much 16 hours out of the day. He was also aware of who the primary insurance representative was, and had been in touch with her, so he ran interference with the insurance company.
Stanley W.
Sep 2009
They are very responsive, punctual, and professional.
Licensing
State Contractor License Requirements
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FAQ
PuroClean of Southern Indiana is currently rated 4.9 overall out of 5.
PuroClean of Southern Indiana accepts the following forms of payment: CreditCard
No, PuroClean of Southern Indiana does not offer free project estimates.
No, PuroClean of Southern Indiana does not offer eco-friendly accreditations.
No, PuroClean of Southern Indiana does not offer a senior discount.
Yes, PuroClean of Southern Indiana offers emergency services.
No, PuroClean of Southern Indiana does not offer warranties.